Have been with simply health for many many years , very professional, caring and easy and clear to claim on line , also sympathetic, knowledgeable staff if you have to contact them by phone nothi... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Jeanette Phillips has been absolutely wonderful, everything we asked for Jeanette would help without any hesitation, phoned back at the times we asked and sorted all our problems out. Thank you so muc... Vis mer
Selskapet har svart
Very easy to make a claim in the app with forms being prefilled from info scanned from your uploaded invoice. Claim authorised and payment sent in exactly 10 minutes. Fantastic service
Selskapet har svart
I have asked for help repeatedly and receive generic email replied that show you haven’t read my query properly. It is very unhelpful and means I haven’t yet been able to put a single claim in.
Selskapet har svart
Informasjon om virksomheten
Om Simplyhealth
Skrevet av virksomheten
We are a leading B-Corp certified health solutions company, committed to providing affordable healthcare, to support everybody’s every day healthcare needs. Through our health and dental plans, including the market leading Denplan we look after over two million customers. We aim to support and protect the NHS through the provision of outpatient support to help people live their best lives.
We don’t have shareholders and since 1872 we’ve been led by our purpose of improving access to healthcare, for all in the UK. We are changing the game, investing £60 million in new businesses to accelerate the development of predictive and preventative healthcare services.
We understand our health depends on the health of our communities and our planet and we’ve always stood for a healthier world and are under no illusion that action is required for this to happen, we are proud to be B Corp certified.
Health Plans Dental Plans Health & Dental Plans for your businessKontaktopplysninger
Andover, Storbritannia
- 0370 908 3481
- customerservices@simplyhealth.co.uk
- www.simplyhealth.co.uk
4,4
Enestående
5k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Fast and easy claims
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello SA,
Thanks for awarding us with five stars.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Jeanette Phillips has been absolutely wonderful
Jeanette Phillips has been absolutely wonderful, everything we asked for Jeanette would help without any hesitation, phoned back at the times we asked and sorted all our problems out. Thank you so much Jeanette for being there for us Steve and Heather Wellman.
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Heather,
Many thanks for your amazing five star review about Jeanette. It's wonderful to hear how happy you are with the service that Jeanette has given you recently. I have passed your comments on to Jeanette and her manager and I'm sure they'll both be very pleased too.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Quick and Efficient
Quick and Efficient
Sam was very good and helpful and replies were prompt and all my queries were answered :-)
24. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Beth,
Thanks so much for your five star review and letting us know how helpful Sam was in resolving your queries.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Awful Customer Service - Hundreds of pounds down
Simplyhealth – utterly disgraceful customer service
I genuinely cannot remember the last time I experienced service this poor from a company I am paying every month.
I currently have around £400 worth of claims outstanding, with some dating back to 21 July. Weeks have now passed, yet Simplyhealth appears to have no urgency whatsoever when it comes to processing claims or communicating with the customers who are waiting for their money.
I eventually had to phone Customer Services to chase them. I was told that a case would be raised and that I would receive an email that same day confirming this. Needless to say, that email never came.
So even after I took the time to chase them myself, Simplyhealth couldn’t manage to do the one thing they explicitly promised to do.
I have now submitted a formal complaint because this has gone well beyond a simple processing delay. It is a complete failure of customer service.
I’m paying a monthly premium for a service that is supposed to reimburse me when I make legitimate claims. Instead, I am left hundreds of pounds out of pocket for weeks, having to repeatedly chase Simplyhealth for information, with absolutely no meaningful explanation or timescale.
What makes this particularly infuriating is the silence. If there is a backlog, say so. If there is a problem with my claims, tell me. If additional information is required, ask for it. Don’t simply sit on claims for weeks and leave the customer completely in the dark.
Simplyhealth has been very efficient at taking my monthly payments. Unfortunately, that efficiency seems to disappear when it’s time to pay the customer.
This experience has completely undermined my confidence in the value of the plan. Why should I continue paying every month for a service that can’t deliver when I actually need it?
If this is the standard of service Simplyhealth is now providing, I will absolutely not be renewing my membership.
£400 outstanding.
Claims dating back weeks.
Repeated chasing required.
A promised follow-up that never happened.
No meaningful explanation.
No clear resolution.
Simplyhealth should be embarrassed by this level of customer service.
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Mit,
I'm very sorry to hear of your dis-satisfaction with Simplyhealth and would like the opportunity to look into all the concerns you have raised.
Please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Hopeless app. Even worse since its update.
Simply Health is a misnomer. There's nothing simple at all!
The website offered Touch ID some time ago, but it never recognises mine.
Today it demanded that I update its app. So I did. I hoped it would improve it. Joke!
Today it told me that my password wasn't secure enough, and I must revise it. I tried that, but it refused to accept my new password even though I'd followed all the normal rules on length character style etc.
14. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Wizard,
I'm sorry to hear of the difficulties you've experienced since you were required to update our app.
As with any app, they do need to be updated from time to time so that any enhancements and bug fixes can be implemented. Touch ID is still available but this is usually something the end user has to set up on their phone or device and is out of our control.
In regard to you being asked to update your password, this is something we have asked all policyholders to do in order to strengthen the security and protect customer data.
If you would like us to look into your concerns further, please email us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please also make reference to this review.
Kind regards
Esther
Customer Relations
Simplyhealth
Perfect Customer Service
My call was answered and connected promptly.
My advisor SERENA was immediately encouraging and helpful. A kind voice and demeanor .Serena was very professional,answering understanding and coordinating my many questions. No push to complete and very clear in explaining my available policy funds . A perfect Customer Service experience with a most competent advisor, thankyou Serena
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Annecherrie,
Many thanks for your amazing review and it's wonderful to hear how happy you were during your call with Serena. I'm pleased you found her to be so helpful and competent. Your kind words have been passed to Serena and her manager and I'm sure they'll both be very pleased to read your comments.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Your staff was very helpful i would…
Your staff was very helpful i would give them 10 out of 10
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi John,
Thank you so much for awarding us with five stars, it is very much appreciated.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Query answered quickly and as I hoped
21. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Lee,
Thank you for letting us know you are happy with the quickness in your query being answered. Thanks also for the five stars.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Health Essential….
Welcoming, fair and helpful.
Simple straightforward claims process.
Highly recommended.
24. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello ernestsailor,
Thanks you for awarding us with five stars and letting us know how happy you are with the service we provide.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Failed this time but saved by a Knight
Normally I have no problems at all with simplyhealth...but this last claim kept getting pushed aside and not addressed. I've had to resort to private treatment as without it I could loose my sight. It has completely wiped out my savings. So anything I can get back is v v important. Its stressful as I am a pensioner on a limited income. Today my Knight in shining armour was Sam Edmunds and he took it on himself to sort the claim. He on his own deserves 5 stars. The others who passed this aside not so much.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Hazel,
Thank you for your honest review and I'm sorry you felt let down on the service you received regarding a claim.
I am so pleased that Sam was able to save the day for you and get your claim approved.
Sam and his manager will be absolutely delighted to read your comments regarding his actions.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply health I find is an excellent company to join.
The treatment I receive for eyes, feet, teeth, is paid by direct debit which almost covers for these treatments. I feel safe knowing Simply health is there for me.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Rosemily,
Many thanks for your wonderful review. I am so pleased you feel safe with Simplyhealth and it's great that we're able to help support you with your everyday healthcare costs.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Needed to add to plan.
Needed to add to plan.
Quick, easy and simple to do with agent online.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Trevor,
Thank you for awarding us with five stars and I'm pleased to hear your interaction went smoothly.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Very helpful
Małgorzata was very helpful and was able to solve my problem quickly and effectively.
20. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello,
Thank you for leaving us a lovely five star review. I am glad you found Malgorzata to be very helpful and your query resolved. Malgorzata and her manager are aware of your comments and will be very pleased.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I have requested a claim to be…
I have requested a claim to be processed earlier and a lovely lady Malgorzata helped process earlier
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Aga,
Many thanks for sharing your experience of interacting with Malgorzata. I'm so pleased to hear that you were very happy with her help. Your kind words have been passed to both her and her manager.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Best ever
This is the only company that has always paid out my claims straightaway, no complicated process, no endless producing supporting paperwork and then waiting weeks for payment.
This insurance is one of the best I ever had. I wish they could all be like that.
19. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Monika,
Thank you so much for your wonderful review. I't great to hear you find our claiming process so straightforward and with no complications. Thanks for awarding us with five stars too.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Login issues resolved quickly
I was having login issues but Katie on the chat service was able to sort this for me and update all documents so I was able to log in sucessfully.
She also helped with another question I asked about hospital says. She knew her stuff and was very good.
18. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Sara,
Many thanks for your wonderful five star review and letting us know about your experience of chatting with Katie. I'm so pleased Katie was able to assist you with your query and help you so promptly.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Fantastic
Fantastic , helpful and great value for money . Have been a customer for over 20 yrs , would highly recommend 👌 👍
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Tracey,
Thank you so much for you great five star review and your long-standing membership with us. I'm really pleased we're able to help support you with your everyday health care costs.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
I telephoned the helpline and talked to…alan
I telephoned the helpline and talked to Alan, who was polite and explained in detail my misunderstandings of submitting my health claims,
The finial explanation after an inolved but patient discussion, was clar precise and information, Thank you David,
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello David,
Many thanks for your wonderful review review and it's great to hear you had a lovely interaction with Alan. I'm pleased you found him so polite and clear in his explanations. Alan and his manager have been made aware of your comments and I'm sure they will be very happy.
Take care
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Simply useless..
Simply useless... My registration cannot be completed due to incorrect details. I contacted simplyhealth and after a long time on hold I got through to a miserable advisor who said "my registration is incomplete"... I know that hence my phone call. But they couldn't do anything about it. So I filled out a website request which claims a 48hr response, 4 days later I got a reply to say that simplyhealth had an incorrect date of birth, this has been amended and should work... great... so I log in and still get the same error. An absolute waste of time just to claim back for an eye test.
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hello Badger,
I'm very sorry to hear of the difficulties you've experienced.
So that we can look into your concerns further, please contact us at customerrelations@simplyhealth.co.uk with your name, date of birth and home post code. Please make reference to this review and attach an image of your receipt so we can process your claim.
Kind regards
Esther
Customer Relations
Simplyhealth
Good advice and guidance
Good advice and guidance. Happy to explain all details required .
Great service today 😊
17. august 2026
Anmeldelse skrevet uten oppfordring
Svar fra Simplyhealth
Hi Zena,
Thanks so much for your lovely five star review and it's great to hear you were happy with the service you received today.
Best wishes
Esther
Simplyhealth
Love your Simplyhealth Plan?
Why not refer friends and family to Simplyhealth using the link below and we'll send you a £10 voucher as a thank you when they join (and they'll get one as well) *Terms and conditions apply.
https://www.simplyhealth.co.uk/refer-a-friend?att=raf627
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.