Got the wrong product
I ordered a product and got a totally different product. Now they ask me to pay for the return freight....
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Silky Planet UK was founded with a simple mission: to make professional beauty care accessible, effective, and enjoyable for everyone from the comfort of their own home. What started with a single innovative product has grown into a trusted beauty brand, offering a wide range of high-quality devices and skincare essentials. Our focus has always been on combining advanced technology with user-friendly design. From modern IPL hair removal devices and versatile hairstyling tools to facial care innovations like LED masks and pore cleansers, every product in our collection is carefully developed to deliver professional results while being safe and easy to use at home. At Silky Planet UK, trust and transparency are at the heart of our work. We ensure that all of our products meet strict quality and safety standards, and we work closely with specialists and certified manufacturers to bring only the best to our customers. With thousands of satisfied customers across Europe, Silky Planet has become a reliable partner in daily beauty routines. What makes us different is not just our product innovation, but also our customer-first approach. We provide comprehensive customer support, fast and secure shipping from within the EU, and fair return policies. Our customers know they can rely on us for both high-performing beauty technology and a smooth, worry-free shopping experience. With Silky Planet UK, beauty care is no longer a luxury reserved for salons – it’s a daily ritual that anyone can enjoy. We continue to expand our product range and improve our services, always guided by the feedback and needs of our community. Our vision is to empower people to feel comfortable, confident, and radiant every day.
Warthestraße 21, 14513 , Teltow, Tyskland
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I ordered a product and got a totally different product. Now they ask me to pay for the return freight....
Haven't got my order, payed for express delivery, a week ago, no confirmation or reply whatsoever.
My friend gifted me the professional hairdryer Lea, from Silky Planet. The packaging looked beautiful and there was a thank you note inside. The hairdryer works so well. My hair dries fast and looks smooth. I used it before a family event and everyone asked why my hair looked so shiny. I never expected such great quality. Now Silkyplanet is my first choice for beauty tools.
I tried the Nuri EMS facial massager. My skin looks fresh and healthy. It feels light and comfortable on the face. The battery life is good. I only wish the charging cable were longer. Still, the product works nicely. I like using it in my evening routine. Silky Planet did a good job with this device.
Ordered on Friday, received on Monday (gift for my mother). Product was high quality and seems to have been sent from within the UK. I did some research on these IPL hair removal products and eventually figured that I'd try this store as they had a wider selection than others I'm guessing the products themselves come from China, but seem to work well enough.
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.