SIIL Ostomy™ Life Changer Ostomy Clothing Anmeldelser 

I bought on Amazon for my father, ostomy belt and he liked it so much. Ana for customer support helped us with the sizing and so far all is good. Thanks

Prompt delivery, good customer service and a product that is a game changer.

This was an extremely easy experience. The ordering process was great, they communicate well and checked with me several times to check out my happiness with the product.

Culotte taille haute avec un tissu très doux

Great experience. The product suits perfect and is worth every cent. The team is very close to the customer. Also in the after sales process (I did not need to return anything but they made sure that i would have known what todo if needed). Clear recommendation without any "but"!

I have been trying to get refunded for my order that never arrived since July. Back and forth with emails and chatbots on their website with no luck. This honestly feels like a scam at this point.
Order number 122412 for reference. First out of stock, then issue with my address, now they send me tracking notifications but it hasn’t moved since August. They said they would refund and send me a confirmation but that wasn’t sent either! Buyer Beware!

In addition to the product being extremely well-made, highly functional, and comfortable, the customer service from ordering to delivery, and the ongoing communication and support from Siil has made the transition to living with an ostomy smooth.

I have written many emails, chatted through the bot and result was a cancelled order without a refund. Silence! I sent and email and attached a copy, it the end result is satisfactory I will update my review. Nobody should have to go through the added stress of dealing with companies who promise and don’t deliver. Recovery is hard enough without this added stress.

Hello,
I am following up with my order number 125818. For over a month I have been expecting a package that not only was going to help me adjust to a new lifestyle, but one my nursing team praised, and recommended. I am extremely disappointed in the fact that not only has my ordered been cancelled, but that I also haven’t received a refund of almost $200. This may not be much money to you, but on disability I only receive a small portion of income it is all I have, and I invested it in your products. I trusted the word of my nursing team; I stayed in contact with, who I should have known were not customer service people, but AI robots that have been misleading me along. I would still like the products I ordered with the promise of the Ostomy protector for my inconveniences. I would also like this order expedited. Please note, my surgeon and Ostomy nurses work at the biggest and best colorectal center in all of Boston MA. So far, I have nothing positive to report back to them regarding my experience with this company. I will report my experience back to them and recommend they refer their patients to look elsewhere. Recovery is hard enough, patients should not have the added stress of dealing with a company who claim to care for their customers, but actions tell a different story. Please respond so I am aware you received this email and also with a resolution.

Rychlost reakce na základě mé recenze na Trustpilot dne 27. srpna 2026 a vrácení ceny nedodaného zboží. Irena H.

Muy mala experiencia. Tenía un código del 20% y solo me aplicaron un 10%, además de tener envío gratuito. Necesitaba el pedido con urgencia y, pese a ser un envío de 24/48 h, pasó más de una semana sin responder. Cuando reclamé tanto el descuento como el retraso, acabaron cancelándome el pedido. Muy poca seriedad y pésima atención al cliente.

I have ordered 3 times from Siil, twice on Amazon and once through their website. Amazon Orders never came and I eventually was refunded. The third order was through their website and a few hours later I get an email saying the item is out of stock and to choose a replacement. There were none available. My choice is to wait or get a store credit, no option for a refund.
Updated 9/3/26 Siil has been in contact and I did receive what I ordered, even after getting a refund through PayPal. The item had already been shipped and they told me to keep it as a gift because of the problems. I changed my review from 1 star to 4 stars based on their customer service and good intent. My wife likes their product so I will probably order again.

Product is amazing! Quality and comfortable.

Les bandeaux semblent être de bonne qualité et sont très beaux.
Cependant, sur l’annonce et dans certains commentaires, ils sont présentés comme des bodies alors qu’il s’agit de simples bandeaux avec culotte intégrée.
Peut être faudrait-il modifier le descriptif?

Dado que la situación nueva y compleja que afrontan las personas con estoma ya es difícil cuando uno se encuentra con una compañía que promete ser profesional,empática y " rápida"....(dos días por un envío) pues se ilusiona.Pero resulta que nada de eso es cierto, tardaron desde el 14 de junio hasta el 28 de julio en solucionar los múltiples problemas que me causaron. Unas veces me decían que faltaba uno de los tres productos que había pedido para luego decirme que faltaba otra distinto...no llegó nada hasta la primera semana de julio,y con tan mala suerte que el bañador que tanto necesitaba no me valía...claro que las instrucciones de cómo tomar las medidas son muy poco adecuadas,luego la odisea de la devolución, yo lo avisé a los quince minutos de recibir el producto,y lo envié a la mañana siguiente del modo que siilostomy me había indicado. Luego me decían que no lo habían recibido,y además que el importe a devolver era unos 31 euros menos de lo que yo había pagado por el bañador que costaba 119 con algo, pedí explicaciones, nunca se me dieron, y ahora cuando por fin ha llegado el último producto,que es horrendo,( el cinturón) y se me ha devuelto mas o menos lo que correspondía,pues quería advertir a las personas como yo, con estoma, que no se les ocurre usar la pagina ni comprar los productos de siilostomy. No se hacen responsables, no son profesionales y deshonestos.

Estafa total, pedí 3 fajas 97 euros y las tuve que devolver. Las han recibido hace un mes y todavía no me han hecho la devolución, les he mandado 2 veces todos los resguardos de correos y el seguimiento como que lo han recibido y ya ni me contestan a los correos. Un desastre.
Finalmente después de poner muchas reseñas negativas, me hicieron la devolución.

I had received the wrong bathing suit bottom, it was still a great bathing suit bottom just not the one pictured! I reached out to SIIL and they made sure that I was taken care of. Love my bathing suit and feeling like my pouch is secure while swimming and enjoying water time with my friends and family :)

Nie wieder dort bestellen!!
Ich habe leider seit kurzem einen Stoma und brauche dringend einen Gurt.
Siil Ostomy ist eine perfekte Chaos Firma. Ich wurde 11 Wochen nur veräppelt. Die Ware wäre unterwegs zu mir, dann europaweit nicht am Lager…So ging das ewig hin und her mit 80 Mails.
Dann habe ich noch einmal bestellt und siehe da, der Gurt kam.Aber es fehlten die Klebestreifen und der Protector. Siil Ostomy hatte dann behauptet, es wurden 2 Gurte gesendet.Wieder gelogen.
In 3 Lieferungen habe ich nun endlich alles zusammen. Einen Gurt habe ich storniert. Das hat die wohl total durcheinander gebracht, trotz unterschiedlicher Bestellnummern.Wie vermuttet fehlten bei der 2. Bestellung die Klebestreifen und der Protector.
Maßangaben stimmen auch nicht. Gurt ist zu groß. Musste ich aber erst einmal nehmen.
Danke an Amazon, die immer wieder geholfen haben!
Ich habe einen neuen Gurt beim Wettbewerb bestellt. Bessere Qualität, schnell geliefert und nur 15 % des Preises von Siil Ostomy!!

Meine Nerven haben stark gelitten. Die Zeit ist mir echt zu schade !!

Ordering was easy, upon placing the order I received an email stating that a label was created and within 2-5 days I will receive my package. The next day I received another email stating my order left the warehouse . I waiters the five full days and I went to track with ups only to find out that the package had never gotten to the warehouse. I contacted them and asked what the hold up was. The ONLY email I received was don’t want a refund?? I responded saying no I want what I got charged for, and please send me another product. I have wrote three more emails, and no one is getting back to me, nor have I received my order. Sadly I thought this company was a reputable company only to find out what a headache it is now to dispute my charge… please consider ordering from another company they are very unprofessional.