I had such a great expirience with them. It's so sad the cmpany went to administration. the quality was very nice and the prices were more than reasonable
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
ATTENZIONE IMBROGLIO IN VISTA Ho dato una stella perchè mom è possibile darne zero Ho rodinato un glucometro reclamizzato da questo brand e mi sono arrivati 2 pulsossimetri (misurano altri paramet... Vis mer
Selskapet har svart
I was searching all over the place for good post-partum clothing for a professional setting and finally found seraphine! the dresses were so chic, wearable and i felt great even though my size had sig... Vis mer
Selskapet har svart
Habe eine E-Roller bestellt, bekommen habe ich ein Chinesesisches Armband !!!! Umtausch wollte man nicht eingehen, da Versand zu teuer !! Sollte mit 30 % Erstattung des Kaufpreises zufrieden... Vis mer
Informasjon om virksomheten
Om Seraphine
Skrevet av virksomheten
SPECIALTIES
At Seraphine, we believe that the right wardrobe can play a huge part in a woman’s smooth journey into motherhood. From everyday basics to luxury occasionwear, we focus on empowering women to feel confident in their changing bodies, ensuring all pieces we design provide longevity through adaptability and functionality, working with your bump through pregnancy and beyond. From everyday basics to occasionwear, we cover all aspects of a woman’s maternity wardrobe needs.
HISTORY
We are an international maternity fashion house founded in 2002 by French-born fashion designer, Cecile Reinaud. After she was approached by multiple friends asking her to tailor their clothes during their pregnancies, Cecile's first design for the label was a pair of maternity jeans with a special lining and flexible fit to accommodate pregnant women. Based in London, our clothing is sold around the world through various stores, concessions, and online. Our brand received worldwide attention when Kate Middleton, the Princess of Wales, was photographed in a Seraphine dress for the first official family portrait with Prince George, and our brand has since become the favorite of royals and celebrities alike.
INTRO
Becoming pregnant is a huge milestone in a woman's life, and we're proud of the supporting role our clothing plays in allowing you to stay true to your style. We're constantly innovating – from our over and under bump denim to our two-way zipped crotch sleepsuits that make middle-of-the-night diaper changes so easy – to make the journey into motherhood that little bit easier. All our products are designed for moms, by moms, and are made to last throughout your pregnancy and beyond.
At Seraphine, we believe that the right wardrobe can play a huge part in a woman’s smooth journey into motherhood. From everyday basics to luxury occasionwear, we focus on empowering women to feel confident in their changing bodies, ensuring all pieces we design provide longevity through adaptability and functionality, working with your bump through pregnancy and beyond. From everyday basics to occasionwear, we cover all aspects of a woman’s maternity wardrobe needs.
HISTORY
We are an international maternity fashion house founded in 2002 by French-born fashion designer, Cecile Reinaud. After she was approached by multiple friends asking her to tailor their clothes during their pregnancies, Cecile's first design for the label was a pair of maternity jeans with a special lining and flexible fit to accommodate pregnant women. Based in London, our clothing is sold around the world through various stores, concessions, and online. Our brand received worldwide attention when Kate Middleton, the Princess of Wales, was photographed in a Seraphine dress for the first official family portrait with Prince George, and our brand has since become the favorite of royals and celebrities alike.
INTRO
Becoming pregnant is a huge milestone in a woman's life, and we're proud of the supporting role our clothing plays in allowing you to stay true to your style. We're constantly innovating – from our over and under bump denim to our two-way zipped crotch sleepsuits that make middle-of-the-night diaper changes so easy – to make the journey into motherhood that little bit easier. All our products are designed for moms, by moms, and are made to last throughout your pregnancy and beyond.
Kontaktopplysninger
Storbritannia
- contact@seraphine.com
- www.seraphine.com
3,9
Bra
8k anmeldelser
Har svart på 22 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Goldie went above and beyond to help…
Goldie went above and beyond to help with a return.
23. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi Lauren,
Thank you for sharing your experience! We’re so pleased to hear that Goldie went above and beyond to assist you with your return.
Providing exceptional customer service is very important to us, and we’ll be sure to pass along your kind words to Goldie. If there’s anything else we can help with, don’t hesitate to reach out!
Thanks,
Seraphine
Svar fra Seraphine
Hi O,
Thank you so much for your feedback! We’re thrilled to hear that the jeans fit you perfectly and that you’re happy with your purchase. Enjoy wearing them, and we look forward to helping you find more pieces you’ll love in the future!
Thanks,
Seraphine
Gerne wieder
Die Klamotten haben eine schöne Qualität, eine gute Passform und sehen einfach super aus!
18. desember 2024
Svar fra Seraphine
Hallo Jana,
Vielen Dank für Ihr tolles Feedback! Wir freuen uns sehr, dass Sie mit der Qualität, Passform und dem Look unserer Kleidung zufrieden sind. Ihre Zufriedenheit bedeutet uns viel, und wir freuen uns darauf, Sie bald wieder bedienen zu dürfen!
Danke,
Seraphine
Very decisive description and photos on…
Very decisive description and photos on their website in Christmas holiday you pay 30£ as discount from 60£ thinking you will get gown and some night dress under it as the model is wearing both and the picture get robe is opened to show you dress underneath no warning or explanation you have to buy dress separately as its only sleeping gown so i ended up returning both robes as even couldn't find their night dresses on website and i wanted two pieces set
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi,
Thank you for taking the time to share your feedback, and we sincerely apologise for the confusion and disappointment you experienced. We understand how frustrating it must have been to receive only the gown when the photos suggested otherwise.
To help us address this issue, could you please provide more details about the product or images you were referring to? We’d like to investigate further to ensure our descriptions and photos are as clear as possible. Your input will help us improve and avoid similar misunderstandings in the future.
Once again, we’re very sorry for the inconvenience and appreciate your understanding. If there’s anything we can do to assist you further, please don’t hesitate to reach out to our customer service team.
Thanks,
Seraphine
Svar fra Seraphine
Bonjour,
Merci pour votre retour ! Nous sommes ravis d’apprendre que tout était parfait et livré à temps. Nous avons hâte de vous servir à nouveau à l’avenir !
Cordialement,
Seraphine
Parfait !!
J'étais un peu sceptique sur l'achat d'une robe par internet pour un mariage, car je ne connaissais pas Séraphine. Mais la taille correspond parfaitement, le tombé est très bien aussi et la robe agréable à porter. Merci!
17. desember 2024
Svar fra Seraphine
Bonjour,
Merci de partager votre expérience ! Nous sommes ravis d’apprendre que la robe était parfaitement à votre taille, qu’elle tombait bien et qu’elle était confortable à porter. Cela nous fait plaisir de savoir que nous avons pu dépasser vos attentes, et nous vous remercions pour votre confiance en Séraphine. Nous espérons vous revoir bientôt !
Cordialement,
Seraphine
Great for the jackets, but poor quality on other items
I purchased one of their adaptable coats which I was really happy with. I recommend the jackets highly, especially if you can get them on a bit of a discount!
Afterwards though I ordered one of their adaptable zipped hoodies (Jetta) which I was really disappointed with. It was quite expensive and I felt wasn’t worth the money at all. The zip is made of a cheap plastic, and worst of all the length of the arms were really short. This hoodie is supposed to be on of those where you can fit your thumb through the hole, but mine just about reached my wrist (let alone the hole). There was clumsy threading all over the place too. Customer services was great, but overall I feel I’ve lost trust in the brand and its quality. I’ve seen other reviews about how non pregnancy coat items come out poor quality too.
So I guess overall I’d say go for it if you’re thinking about a coat but don’t get sucked into the other expensive stuff!
26. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi Maria,
Thank you for sharing your detailed feedback with us. We’re so pleased to hear that you were happy with your coat and appreciate your recommendation of our jackets!
However, we’re truly sorry to hear that your experience with the hoodie didn’t meet your expectations. We understand how disappointing it can be to receive an item that doesn’t match your standards.
Your feedback is incredibly valuable to us, and we will be passing your comments on to our product development team to ensure these concerns are addressed. We’re also glad to hear that our customer service team was helpful, as providing great support remains a priority for us.
If there’s anything else we can do to assist you or improve your experience, please don’t hesitate to reach out. Thank you again for taking the time to share your thoughts!
Thanks,
Seraphine
Great clothes and customer service!
Great clothes and customer service!
I loved my purchases, and when I had to ship back one of the items Sabina was super helpful and prompt in her reply despite the busy time of the year!
20. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi Irene,
Thank you for your kind feedback. We are happy your are pleased with your order. We will be sure to let Sabina know you were happy with her service.
Thanks,
Seraphine
Svar fra Seraphine
Hallo,
Vielen Dank für Ihr Feedback! Es freut uns, dass alles reibungslos geklappt hat, einschließlich der Rückgabe.
Danke,
Seraphine
I had a great customer service…
I had a great customer service experience with Seraphine. The person who assisted me, Noor, was incredibly helpful, prompt, polite, responsive and resolved my issue really quickly. Thank you very much, Noor! (My order number: #55318935).
19. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi Sophie,
Thank you for your wonderful feedback! We're so happy Noor could assist you, and we’ll be sure to pass along your thanks.
Kind Regards,
Seraphine
Good quality clothes and a wide range…
Good quality clothes and a wide range available
24. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi David,
Thank you for your feedback! We're glad you like the quality and variety of our clothes.
Thanks,
Seraphine
Mein Packet ist sehr schnell gekommen.
Mein Packet ist sehr schnell gekommen.
Super gut Qualität.
Richtige Große und Farbe
15. desember 2024
Svar fra Seraphine
Hallo,
Vielen Dank für Ihr Feedback! Es freut uns, dass Ihre Bestellung schnell angekommen ist und Ihnen die Qualität, Größe und Farbe gefallen.
Danke,
Seraphine
Excellent customer service
I bought a baby wearing coat from seraphine. The coat is great quality and my baby is really snuggled in the soft lined baby panel. I did have an issue with my purchase which I contacted customer service about and Sabina was fantastic at resolving the issue quickly. Highly recommend this brand, it’s clear they value their customers.
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi,
Thank you for your kind words! We're so glad you love the coat and that Sabina was able to resolve the issue quickly. We really appreciate your recommendation!
Thanks,
Seraphine
7-11-2024 een broek besteld
7-11-2024 een broek besteld. na 14 dagen gemaild of er iets mis is gegaan met de bestelling. Na 5 dagen word er gereageerd met de mededeling, nog eventjes geduld. Inmiddels is het18-12-2024 heb nog steeds geen broek en na een mail verkeer van 14 mailtjes kom ik geen stap verder. Heel slecht bedrijf. De mailtjes zijn standaard die je terug krijgt. Koop hier niets. Vreselijk bedrijf
18. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi,
Can you please provide us with details of your order we cannot find any orders under your name. Did you purchase maternity wear from us?
Kind Regards,
Seraphine
Sehr gute Produktqualität
Sehr gute Produktqualität und schneller lösungsorientierter Kundenservice.
14. desember 2024
Svar fra Seraphine
Hallo,
Vielen Dank für Ihr positives Feedback! Es freut uns, dass Sie mit der Produktqualität und unserem Kundenservice zufrieden sind.
Danke,
Seraphine
Svar fra Seraphine
Hallo,
Vielen Dank für Ihr tolles Feedback! Es freut uns sehr, dass Sie mit der Qualität und dem Service zufrieden sind.
Danke,
Seraphine
Bestellung ging schnell und…
Bestellung ging schnell und unkompliziert. Produkt wie in der Beschreibung. Auch nach Wochen noch sehr zufrieden.
14. desember 2024
Svar fra Seraphine
Hallo,
Vielen Dank für Ihr Feedback! Es freut uns, dass die Bestellung schnell und unkompliziert war und Sie auch nach Wochen noch zufrieden sind.
Danke,
Seraphine
Great maternity clothes
Great maternity clothes - so comfy during pregnancy and then nursing! And great customer service too (thank you Noor!)
16. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra Seraphine
Hi Hannah,
Thank you for your wonderful feedback! We're so happy to hear you’re comfortable in our maternity clothes, and we’ll pass on your thanks to Noor!
Thanks,
Seraphine
Svar fra Seraphine
Hallo,
Vielen Dank für Ihr Feedback! Es freut uns, dass Ihnen die Kleidung und die Qualität gefallen.
Danke,
Seraphine
Keep mother & baby toasty!
I bought this coat for my daughter and her almost three-month-old baby. She was very pleased with the quality and the fit.
12. desember 2024
Svar fra Seraphine
Hi Karen,
Thank you for your lovely feedback! We're so glad your daughter and her baby are happy with the coat's quality and fit.
Thanks,
Seraphine
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