Honestly, what a terrible company. They’ll badger you non stop when they want something out of you, proper needy ex vibes or Domino’s spamming you about a deal, but as soon as it’s their turn to sort... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Worst screening company. They don’t reply to emails. Obsessed with getting access to your bank account through a third party company I’ve never heard of. Unsure how this meets any part of data minimis... Vis mer
The process gave you prior warning of what info you needed which was helpful. It didn't accept a code I was given to use, I had to re-set it, it was easy and quick to do, no hold ups really. The websi... Vis mer
Selskapet har svart
Efficient and professional! I needed a thorough check and Tory Bennett handled it like a star. The instructions were very clear and once I uploaded any required documentation the response was immediat... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Matrix Security Watchdog, is a leading global provider of pre-employment screening and criminal record checks.
Kontaktopplysninger
Davy Avenue, MK5 8HJ, MILTON KEYNES, Storbritannia
- 01420 593830
- hello@securitywatchdog.org.uk
- www.securitywatchdog.org.uk
3,1
Middels
222 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har ikke svart på negative anmeldelser
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
A very messy and frustrating process
It was a very messy process - team members kept on requesting documents even though they were already submitted. Team members don't seem to talk to each other, as was apparent from the fact that what one team member requested would be requested all over again by another team member - and this happened multiple times. A valid address proof like a Driver's License - which already has dates in it was not acceptable as address proof. Despite having the check cleared once, to do everything all over again was pretty messy.
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Dear Varghese,
We’re sorry to hear about your experience. We’d really like to look into this further. Please get in touch with swupdates@capita.com so that we can further investigate urgently.
Security Watchdog Team
Love how everything was dealt with
Love how everything was dealt with. I was very happy how it was send in parts and not all in one go. Really works better
18. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Reece,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very helpful and extremely responsive
Very helpful and extremely responsive. Everything was completed before the expected completion date.
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Abdullah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Slow at the start was a nightmare I was…
Slow at the start was a nightmare I was only getting one update a week. Everytime I was being told I need documents which I could have gave all in one at the start. After complaining my case got handled by Jemma who was fantastic and got my case sorted within 24 hours.
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Dear Haaris,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
I found that the company was very…
I found that the company was very efficient and clear of what they needed. Easy to follow and highly recommended.
12. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Paul,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Straightforward process & very easy to…
Straightforward process & very easy to do
10. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Kevin,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Efficient and professional service
Efficient and professional service. It was so easy to upload all the relevant documentation and their correspondence was clear and to the point. I was kept informed of the progress. Overall an impressive experience.
11. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Miranda,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Quick and easy service that offered…
Quick and easy service that offered support and advice during the process
9. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Ryan,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Very efficient service
Very efficient service, please to deal with and made the whole process very simple and quick.
9. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Excellent Service
They were quick to respond and help me no matter the issues making this process very easy and less of a hassle than i thought.
29. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Hakeem,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Quick and painless with good support
28. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Rob,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Very pleasant and efficient experience
Very pleasant and efficient experience. Team is understanding and very responsive. The system approach come a long way from years ago and best element of all is the fact that all parties at employer stage have access to the docs uploaded.
Only suggestion on my part would be to remove restriction on word count when explaining regarding uploaded docs.
28. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Imran,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Very slow checking
System works OK - but very slow to complete the relevant checks - it must be a nightmare for people who have to use this before they can start a full-time job.
8. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Dear Peter,
We really value your input and bringing our attention to areas where we can improve our customer service. We are keen to investigate this matter further for you so please get in touch with swupdates@capita.com as soon as possible.
Security Watchdog Team
The instructions were clear
The instructions were clear, followed up with emails to correct errors or fir further detail. An efficient process.
4. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Paul,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Very efficient and professional…
Very efficient and professional throughout the whole process. Allowed me to upload documents in a user friendly manner and all checks were completed very quickly. 10/10 service!
26. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Kiran,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Security watchdog kept me informed all…
Security watchdog kept me informed all the way through the vetting process. Explained everything fully and submitting information via their website was very user friendly. Thank you
18. august 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Tracy,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
It was an easy process
It was an easy process, I kept up to date with updates and also kept in contact to ask for further information.
18. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Nillu,
We’re delighted to hear about your recent experience with us and thank you for taking the time to share your feedback.
Thank you again for using Security Watchdog.
Good communication and fast reaction…
Good communication and fast reaction from the team! I really appreciated a lot!
15. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi,
We are happy to hear that you had a good customer experience, and we appreciate you taking the time to leave us a review.
Thank you again for using Security Watchdog.
Great Experince
Fast and efficient with my checks, always in contact throughout, excellent service.
14. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Neil,
Thank you for your review. It is important to us that we provide a great customer experience, and we’re happy that we hit the mark for you.
Thank you again for using Security Watchdog.
Easy to use and follow
6. september 2023
Anmeldelse skrevet uten oppfordring
Svar fra Matrix Security Watchdog
Hi Sarah,
Thank you for your review, we are pleased to hear about your positive experience with us.
Thank you again for using Security Watchdog.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.