Thank you very much to Shereen. She effortlessly helped merge my accounts this morning to enable my deposit withdrawal. Offered to stay on the phone until I was sorted was a nice touch. As someone who... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Initially I struggled to access my account. I found thier email contact & requested help. Billy Robertson & Jodi Majury were both quick to respond to my emails & after vetting me told me my username... Vis mer
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Speedy service. Stayed on the entire call to get the issue resolved and walk me through each page of the website until we got everything done. Elle McCullough was extremely helpful from start to fini... Vis mer
Had an issue getting a deposit back, called the help line and got through straight away, they were able to resolve the problem very promptly! Thank you to Zubair Javid for helping me out, your assista... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
SafeDeposits is the leading tenancy deposit scheme in Scotland – with a unique position as the only scheme which is not-for-profit and based in Scotland’
Kontaktopplysninger
1st Floor, 221 W George St, G2 2ND, Glasgow, Storbritannia
- www.safedepositsscotland.com
4,9
Enestående
1k anmeldelser
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 85 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Speedy service
Speedy service. Stayed on the entire call to get the issue resolved and walk me through each page of the website until we got everything done. Elle McCullough
was extremely helpful from start to finish.
1. juli 2026
Anmeldelse skrevet uten oppfordring
My call was answered by Zubair Javid…
My call was answered by Zubair Javid who was extremely helpful and carried out my request to return a deposit to my tenant who has just ended his tenancy with me.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Great customer service
Great customer service, quickly solved my issue
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Sami,
Thank you for your review of SafeDeposits Scotland.
We are happy to hear about the great customer service you received from us and have shared your review with our team.
Kind regards,
SafeDeposits Scotland
Really nice customer service
Really nice customer service, my request was solved quickly and i was informed of each step that was taking place.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Amelia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received and have shared this with our team.
Kind regards,
SafeDeposits Scotland
My phone call was answered by Sharon…
My phone call was answered by Sharon who was extremely helpful. Sharon helped me with my request patiently and helpfully and made the process simple and quick - her customer service was exceptional.
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Hannah,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the exceptional customer service you received from Sharon and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
5 Star Service from Zubair
My advisor today Zubair Javid, had made what was previously a frustrating website, a quick and painless experience.
Not only was he informative, professional, and a pleasure to speak to, but managed to immediately find the root of my concern and solve it in rapid time, whilst also providing me with additional options for client aftercare should I have any problems in the future.
He is an excellent advisor, and I highly recommend his experience to anyone going forward, should you be so lucky to encounter him.
My kindest regards and appreciations.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Robert,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the excellent customer service you received from Zubair, and have passed your positive feedback on to them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Great and helpful call that help me…
Great and helpful call that help me sort out all my problems very quickly. Friendly people.
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Michael,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the helpful customer service you received from our team and have shared your review with them.
Kind regards,
SafeDeposits Scotland
Sharon - Safe Deposits Scotland
Sharon from safe deposits Scotland was really helpful in answering a range of queries I had. She took the time to listen and responded in a clear and detailed manner. She is an absolute credit to safe deposits Scotland !!
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Mia,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the helpful customer service you received from Sharon and have shared your kind words with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
Fantastic customer service
I had issues with getting my deposit and my landlord was no help for around a month. I contacted Safedeposits Scotland and my issue was resolved in a day. I am very grateful for all the help that I got.
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Fadi,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear about the fantastic customer service you received from us and have shared your positive feedback with our team.
Kind regards,
SafeDeposits Scotland
Thank you very much to Shereen
Thank you very much to Shereen. She effortlessly helped merge my accounts this morning to enable my deposit withdrawal. Offered to stay on the phone until I was sorted was a nice touch. As someone who works as a call handler I was very impressed with her professionalism.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello and thank you for your 5 star review of SafeDeposits Scotland.
We greatly appreciate you taking the time to share your feedback and we're delighted to read your warm words about the service you received from Shereen, which will be shared with her.
Kind regards,
SafeDeposits Scotland
Great Customer Service from Zeeshan
Zeeshan was really helpful and easy to deal with. He took the time to explain everything clearly and helped resolve my issue. Great customer service—thank you!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Miru,
Thank you for your 5 star review of SafeDeposits Scotland. We really appreciate your kind words about the great customer service you received from Zeeshan and will share this with him.
Kind regards,
SafeDeposits Scotland
Sharine from Safe Deposit Scotland…
Sharine from Safe Deposit Scotland (based in Glasgow), was extremely helpful in helping us to recover the correct amount from our security deposit. She was polite and patient in guiding us through the process over the phone from overseas. Thank you so much!
25. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Jim,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the service you received and will share this with the advisor.
Kind regards,
SafeDeposits Scotland
Incredibly Quick Customer Service
Had an issue getting a deposit back, called the help line and got through straight away, they were able to resolve the problem very promptly! Thank you to Zubair Javid for helping me out, your assistance and patience were so appreciated!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Madeleine,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. Your fantastic feedback about the quick customer service you received from Zubair is greatly appreciated and will be shared with him.
Kind regards,
SafeDeposits Scotland
Zubair Javid was the representative who…
Zubair Javid was the representative who assisted me with my call. After explaining that I had responded to a prior email giving my new German bank account information it was discovered I had responded to a non reply email that had been sent to me. Zubair walked me through how to forward my information to the correct email address. Excellent service. Thank you Wilma
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Wilma,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the excellent service you received from Zubair and will share this with him.
Kind regards,
SafeDeposits Scotland.
Great Customer Service
I received great customer service from Shereen with prompt and clear responses to resolve my issue as fast as possible. Thank you!
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Maisie,
Thank you for your fantastic 5 star review of SafeDeposits Scotland. We are delighted to read your feedback about the great customer service you received from Shereen and will share this with her.
Kind regards,
SafeDeposits Scotland
Was struggling to get into my account
Was struggling to get into my account. Spoke to Mandy Mayhew on the phone. Was very supportive and patient with me and got all my queries sorted. Looking forward to calling back in a years time for the next deposit claim.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Shalom,
Thank you for your 5 star review of SafeDeposits Scotland and your kind words about the service you received from Mandy. We look forward to speaking to you again in future.
Kind regards,
SafeDeposits Scotland
Zubair Javid Had a very quick and easy…
Zubair Javid Had a very quick and easy experience, led me through process step by step no hassle, brilliant thanks
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Kyle,
Thank you for your 5 star review of SafeDeposits Scotland. We are delighted to read your fantastic feedback about the service you received from Zubair and will share this with him.
Kind regards,
SafeDeposits Scotland
I have the best experience talking to…
I have the best experience talking to ZUBAIR JAVID. He was very patient and kind. I had some doubts about my deposit and he help me a lot through all the steps I’m very grateful the best customer experience 5/5 stars.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Dear Debora,
Thank you for taking the time to share your 5 star review of SafeDeposits Scotland. We are delighted to read your kind words about the experience you had speaking to Zubair and will share this brilliant feedback with him.
Kind regards,
SafeDeposits Scotland
Staff Zubair was very professional and…
Staff Zubair was very professional and also resolved my issues within a twinkle of an eye.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello Olawiwola,
Thank you for your five-star review of SafeDeposits Scotland.
We are pleased to hear about the professional service you received from Zubair and have shared your review with them as well as the rest of our team.
Kind regards,
SafeDeposits Scotland
Sheeren - Customer Service
I had issues accessing my deposit and Sheeren was extremely helpful and was very efficient. They were able to help identify what steps I needed to take and was very quick with replying allowing me to verify and access my deposit quicker. Thanks so much!
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra SafeDeposits Scotland
Hello,
Thank you for your five-star review of SafeDeposits Scotland.
We are happy to hear that Shereen was able to help you solve the issues accessing your deposit, and have shared your positive feedback with them along with the rest of our team.
Kind regards,
SafeDeposits Scotland
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