A Cautionary Tale: Our Disappointing Experience with Safedent Antalya
Subject: A Cautionary Tale: Our Disappointing Experience with Safedent Antalya
My wife and I began our dental journey with Safedent Antalya in 2019 and have returned multiple times for treatments. Unfortunately, our most recent visit left us feeling deeply dissatisfied.
During this trip, my wife aimed to address a persistent issue with one of her dental implants, which has never functioned properly. We anticipated that this concern would be prioritized, but instead, we were informed that another implant was necessary, overshadowing the original problem.
On our final day of treatment, we were disheartened to learn that the crown for the implant—the primary reason for our visit—was still incorrect. To our dismay, we were told that we would need to return yet again for a resolution. When we expressed our frustration, the dentist’s response was alarming, stating, “If you don’t like it, I can take it out, and you’ll have nothing.”
Upon our return to England, we attempted to address our concerns through a formal complaint written via email directly to the dentist. However, we were unable to do so as they refused to provide an email address, and there was no option for direct communication on their website. All correspondence went through her husband, via WhatsApp, which only added to our frustration.
After consulting with other dental professionals back home, we discovered that my wife should have received implant passports for each implant. Without these vital documents, any further work involving the implants is severely restricted.
Initially in 2019 the experience was very much more professional, we had several visits and felt well looked after, however on this last visit, we felt that the overall experience was rushed. There were lengthy waiting times in the clinic, the practice had only 1 dentist and we felt as if we were slotted in between appointments, we spent many hours in reception waiting. We were the last patients to leave at the end of the day.
It’s essential to recognize that the true measure of quality in dental services often emerges during complications rather than through initial procedures. For anyone considering dental implants, I strongly recommend ensuring you receive an implant passport for each implant.
Regrettably, Turkey lacks a professional body to address dental complaints, leaving legal action as often the only avenue for recourse when issues arise.
I hope that sharing our experience will help prospective patients make more informed decisions about their dental care. Please proceed with caution when considering Safedent Antalya.
We tried to obtain these passports in October 2024 - this is why we are now updating reviews.
3. oktober 2024
Anmeldelse skrevet uten oppfordring