RTMF Anmeldelser 

Updated Review

My initial experience with RTMF had left me disappointed regarding communication and my understanding of the scope of their role as company secretary to our RTM company.

I am a leaseholder and member of an RTM company covering a residential development of 67 flats. I had previously contacted RTMF asking for important correspondence concerning the affairs of our RTM company to be retained on the company record. When my initial email was not acknowledged, I became concerned about the level of engagement available to individual RTM members.

Following a further exchange of correspondence, however, RTMF has today ( 14th August 2026)provided me with a detailed explanation of its role.

They clarified that their responsibilities include providing the registered office, maintaining the statutory registers of members, directors and secretaries, retaining minutes and resolutions supplied by the company, and preparing and filing the relevant statutory documents. They also explained the distinction between statutory company records and general correspondence concerning the day-to-day management of the building.

Importantly, RTMF confirmed that my recent correspondence will be retained on their own file and forwarded to the RTM directors.

I also sought clarification regarding whether RTMF would provide the same company-secretarial assistance if RTM members were in future to submit a valid Section 303 requisition concerning the appointment or removal of directors. RTMF confirmed that they would deal with the statutory procedure in the same way as they had previously.

Although I would have preferred this clarification at the outset, I appreciate that RTMF ultimately took the time to provide a detailed response and clarify its position.

I therefore consider it fair to update my original review to reflect their response and the clarification I have now received.

We engaged RTMF to do a right to manage for us and everything went well. They did everything they said, kept us in the loop and we took management in July.

If you want your Right to Manage claim to turn into a multi-year saga of dithering, missed opportunities, and endless excuses, RTMF is the perfect choice.

We instructed RTMF in good faith in 2023 to facilitate our RTM. We warned them, clearly and in good time, about a discrepancy in the freeholder’s identity — something critical to the claim. Despite this, they failed to take timely corrective action. Now, in 2025, our RTM remains in limbo.

RTMF’s approach has been to tie our case to unrelated appeals, introducing even more delay, while refusing to provide full disclosure of documents we paid for and need to make informed decisions. They blame clients for “choosing” to wait, even when the decision was heavily shaped by their own advice.

When challenged, their default response is denial of any fault and a threat that they will “robustly defend” themselves. Meanwhile, they hold critical company access and records hostage unless leaseholders retract any suggestion of poor service. This is not the conduct of a transparent or client-focused organisation.

After years of “representation,” we are worse off than when we started — with no RTM, mounting costs, and a likely need to restart the entire process from scratch.

If you value timely action, clear accountability, and honest communication, look elsewhere. In our experience, RTMF has delivered the opposite at every turn.

We used RTMF to arrange the take over the management of our block of five flats. They certainly made the whole process very straight forward. Any queries were always answered in a very polite and reassuring way. RTMF were professional and we would recommend them to any one thinking about taking control and forming their own management company.

Good communication, easy process, could have been complicated but they made it easy. Struggling to get rid of old management company but that's not down to RTMF. Very happy 😊

We worked with Mauricea , she was great and she’s no longer working with RTMF

Edit - Respond to your questions:

Thank you for your response, but my complaint already explains the issue in full actually.
It’s not simply about staff changes — since Mauricea’s departure, we have been unable to get clear or timely responses to our emails. The quality of RTMF’s service has declined significantly.

As your clients, we expect professionalism and support, especially after paying around £5,000 for the RTM setup. It seems that only Mauricea was genuinely committed to working efficiently and transparently with us, and since her departure, communication and service have become very poor.

We used RTMF to take over the management of the block of flats. I found them to be really helpful - responded to queries, were on it with deadlines, and we got a positive result!

As a community of individuals trying to oust a negligent management agent we thought this company could assist instead they overcharged us, delivered nothing and then tried to threaten us with legal action when questioning their charges.

Avoid at all costs!