Rowlands Pharmacy Anmeldelser 

775
TrustScore 4 av 5

4,0

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Se hva andre synes

Vurdert til 1 av 5 stjerner

Staff are good. Medication can be hit or miss at the Drumsagard Rowlands In Hallside. Seriously thinking of changing Pharmacy. Can the not have a Q to pick up prescription that have either been... Vis mer

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Vurdert til 5 av 5 stjerner

I've been using Rowlands Pharmacy for several years now and I am always impressed with the ease at which I can order my prescriptions. From placing an order on their simple to use App I am kept consta... Vis mer

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Vurdert til 5 av 5 stjerner

I would like to say how amazing Slobhan in the BRI pharmacy, I sometimes dread having to pick meds up with the queue and waiting times. She is always helpful helping people with babies, getting the... Vis mer

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Vurdert til 5 av 5 stjerner

The staff here at Rowlands/ Numark Greenlaw, Newton Mearns are consistently exemplary in their service, nothing is ever too much for them, they are genuinely friendly, yet stay professional at all t... Vis mer

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Informasjon om virksomheten

  1. Apotek

Skrevet av virksomheten

Established in 1810 and with over 300 locations across the UK, Rowlands Pharmacy stands as the longest-established chain of community pharmacies in the UK. For over 200 years, we have remained a hub of healthcare support, continually evolving to become a more dependable and accessible pharmacy. With our experience and knowledge, we proudly work with local GPs to dispense thousands of prescriptions to customers nationwide. You may have noticed that your local Rowlands may look a bit different. As proud members of the Numark family, we’re showcasing the Numark brand to highlight our togetherness and commitment to our communities


Kontaktopplysninger

4,0

Bra

TrustScore 4 av 5

775 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,0

Alle anmeldelser

(775)

234 anmeldelser i de siste 12 månedene

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Vurdert til 5 av 5 stjerner

Extremely helpful staff

Extremely helpful staff, been using this pharmacy for years and always happy to help the family with anything

26. juni 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Rowlands Pharmacy

Good afternoon,

Thank you for your wonderful feedback, I will ensure that this is reaches the Erskine Team and that they are recognised for all of their hard work.

Kind regards

Chelsea

Vurdert til 5 av 5 stjerner

Visited today for suspected…

Visited today for suspected tonsillitis. This Pharmacy does Pharmacy first and I was seen quickly. The pharmacist Haroon and other members of staff were brilliant, I was in and out with in minutes with antibiotic's no long waiting to be seen by a doctors and excellent service.

20. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning Christine,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Vurdert til 1 av 5 stjerner

For the fifth time in a row I have…

For the fifth time in a row I have arrived to collect a prescription at the opening time of 8am and for the fifth time in a row they have not opened on time. Always opening at about 8.06am with no apology. I have raised this via email to their head office and received no reply. This time I raised it with the staff who were there and was told by the pharmacist that this was ‘life’ and that if I know they open late I should arrive later! I replied that the simple solution would be to change their opening hours sign to 8.10 so at least it’s honest and I would know to make plans to be delayed arriving at work. The sad thing is if the pharmacist had shown an ounce of decent manners and understanding I would have been less likely to complain.

16. juni 2026
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Svar fra Rowlands Pharmacy

Good afternoon,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind regards

Chelsea

Vurdert til 1 av 5 stjerner

I have never come across such a vile…

I have never come across such a vile place, fully lacking in compassion and delivery, making cancer patients or disabled patients wait for hours for vital medicine. You have to be a special kind of heartless to work there. Just when you think things couldn't get any worse.

15. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Vurdert til 1 av 5 stjerner

awful management

If you're ever thinking about working in a pharmacy make sure it isn't this one. They allow and protect staff members who treat their fellow colleagues terribly, even after copious amounts of evidence of this and false accusations. Bearing in mind said "person" is almost 70 and clearly should know better. Treat good hard working staff like rubbish. Management should be ashamed of themselves. Absolutely outrageous behaviour.

8. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning Michele,

I'm sincerely sorry to learn of the concerns raised, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Vurdert til 5 av 5 stjerner

I found them helpful and fast

I found them helpful and fast

8. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning Sera,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Vurdert til 5 av 5 stjerner

Very efficient and more importantly…

Very efficient and more importantly exceptionally friendly staff!

3. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this is reaches the Erskine Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Review

It has been a very easy process andi I feel as safe dealing with Kai as I would do with my GP. He is very clear in his explanations and really listens.

5. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning,

Thank you for your wonderful feedback, I will ensure that this is reaches the Kilwinning Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Staff were excellent

4. juni 2026
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Svar fra Rowlands Pharmacy

Good Afternoon James,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Vurdert til 5 av 5 stjerner

Great staff working tirelessly for the Public.

Great staff working tirelessly for the public in less than ideal surroundings. This Pharmacy branch is way too small for the village it serves and staff have to negotiate boxes and crates all over the floor sorting out the prescriptions- a H&S nightmare.

3. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning Roderick,

Thank you for your wonderful feedback, I will ensure that this is reaches the Bayston Hill Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Rowlands in Tayport are superb

Rowlands in Tayport are superb, professional and efficient. We actually live in Newport and because of the terrible experiences we had there we now drive past that Rowlands to go to Tayport….

2. juni 2026
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Svar fra Rowlands Pharmacy

Good Morning Bev,

Thank you for your wonderful feedback, I will ensure that this is reaches the Tayport Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Kai is very friendly and approachable…

Kai is very friendly and approachable and treats me with respect

1. juni 2026
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Svar fra Rowlands Pharmacy

Good Afternoon Senga,

Thank you for your lovely feedback. So, we can ensure the team is recognised, please could you share which Pharmacy you attended?

Kind Regards
Lauren

Vurdert til 5 av 5 stjerner

5 Star Pharmacist, Suzanne.

I was recently in to see the pharmacist (Suzanne) at Numark pharmacy on alberta avenue, east kilbride.
I honestly cannot recommend Suzanne enough. She is the most sincere, friendly and attentive medical professional that I have ever met. She actively listened to my issues and had great patience when I explained what was wrong. She then advocated for me at my GP practice, where I was able to get an appointment and antibiotics as I had a bad lung infection. Without Suzanne's help, I would have not been able to get a GP appointment to be assessed and recieve the help I needed. She then helped me at a later date with something else. I really cant recommend the staff and in particular Suzanne any further. She is absolutely excellent and a credit to the company/pharmacist profession. Thank you again Suzanne.

18. mai 2026
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Svar fra Rowlands Pharmacy

Good Morning Hollie,

Thank you for your wonderful feedback, I will ensure that this is reaches the Alberta Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Visit everyday

Visit everyday! Great staff always made to feel welcome

22. mai 2026
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Svar fra Rowlands Pharmacy

Good Afternoon Alex,

Thank you for your wonderful feedback, I will ensure that this is reaches the Erskine Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Kyle and the Team Were Extremely Helpful

I’ve been going to this pharmacy for over a year now, and there has definitely been a huge improvement. The staff are efficient, accommodating, and helpful — especially the manager, Kyle, who really helped me when I was struggling to get medication for my dad

6. mai 2026
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Svar fra Rowlands Pharmacy

Good Morning Aminah,

Thank you for your wonderful feedback, I will ensure that this is reaches the Bridgeton Cross Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

The staff were friendly and very…

The staff were friendly and very helpful at the Farnham branch. Especially the lady, sorry, don’t know your name, who went above and beyond to complete my prescription and secure some future supplies. Thank you so much!
Yes they are busy but note the huge amount of prescriptions they fill!
This is now my nominated pharmacy and I live a 40min drive away.
(Pamela Brodie)

21. mai 2026
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Svar fra Rowlands Pharmacy

Good Morning Ann,

Thank you for your wonderful feedback, I will ensure that this is reaches the Farnham Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 5 av 5 stjerner

Efficient friendly & very helpful

Efficient friendly & very helpful. Staff go above and beyond

21. mai 2026
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Svar fra Rowlands Pharmacy

Good Morning Marion,

Thank you for your wonderful feedback, I will ensure that this is reaches the Newton Mearns Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 1 av 5 stjerner

The level of incompetence is…

The level of incompetence is staggering. Wait times are appalling, the staff do not know the difference between first name and a surname, and despite having my prescription for 9 days, they did not have it in stock. Morons, best avoided if you value your health

20. mai 2026
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Svar fra Rowlands Pharmacy

Good Afternoon Robert,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

Vurdert til 5 av 5 stjerner

1st class service today

1st class service today.
I had the pleasure of dealing with the pharmacist Mohammad who explained everything in detail and put my mind at ease. Staff are also very helpful.
Highly recommend:)

19. mai 2026
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Svar fra Rowlands Pharmacy

Good Afternoon Gillian,

Thank you for your wonderful feedback, I will ensure that this is reaches the Erskine Team and that they are recognised for all of their hard work.

Kind regards
Lauren

Vurdert til 1 av 5 stjerner

don`t care if you are bleeding

on 17/05/26 i was taken in to pinderfields with a blood infection.. was kept there all day, for tests etc... was then put a antibiotic drip, through a a cannula for a hour... i was released from hospital, as was given a few prescription's, so decided to call at Rowlands pharmacy, as it was on the way out.. i handed in my prescriptions, only to feel a warm trickle down my arm... i took my jacket off to find blood running down my arm, where the cannula had been... i asked the pharmacist for a bit of tissue and tape to stop the bleeding... the assistant went to the pharmacist, who refused point blank to help in any way... saying we don`t have those things, even though they were on the shelves right in front of me.. disgusting service, and needless to say i would never step foot in a rowlands pharmacy again, and i advised others to do the same.

17. mai 2026
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Svar fra Rowlands Pharmacy

Good Afternoon Salivan,

I am sorry to learn of your recent poor service when using Rowlands Pharmacy, in order for me to investigate this matter further please can you advise of further details by contacting our team at patientexperience@rowlandspharmacy.co.uk quoting 'TrustPilot' and including the branch you attended as well as further details of the incident.

Kind Regards
Lauren

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