Rolec Services Ltd Anmeldelser 1 480

A polite and informative man with the name Lukasz Wozniak was quick to answer all my questions so that I could get the charger up and running. I really appreciate how fast you were able to reply and how serious you are running the customer service.

Happy with people I dealt with.Shaun and MissWozniak very efficient.The engineers Paul and Harry nice guys.On negative side took 40 minutes to get through to office.Also unit was only two years old when it stopped working.Overall would still recommend company because they earned my trust.

Ella is always a pleasure to deal with.
Rapid response to quote requests, and very professional.
Thank you for all your support Ella

Excellent customer support, Adrian was especially helpful in resolving my issue

Very prompt and good service explained everything and sorte out problem

We worked with the Rolec support team to migrate an existing Rolec EV charger at a large hospitality venue onto the VoltShare OCPP platform, and the experience was genuinely excellent.

Laura, Martin, and Gary were fantastic. Fast to respond, clear with instructions, and proactive in helping us troubleshoot anything we needed. Their support and guidance made the transition feel straightforward and stress free.

A huge thank you to the Rolec team from everyone at VoltShare for being so collaborative, professional, and easy to work with.

spoke with Lukasz, very helpful, and explained everything I needed to know

We have had these charges since 2023 & they have never worked correctly but some how having Eliie take a look they now seem to be working perfectly.
We have tried so many different avenues but no one seemed to be able to help. Ellie took our call on Friday & worked her magic.

ELLA LOFTHOUSE was brilliant, great company to deal with!

Absolutely shocking aftersales support. Trying to get hold of anybody or get them out to a charger when its faulty is near impossible! Slow to react, or even acknowledge any reported faults! I'm still waiting for somebody to contact me back about a work place charger issue we reported nearly 2 weeks ago!

The customer service from this company is first class. I have been having difficulty setting schedule charging from my rolec evo wall charger. Fitted by a friend electrician not by the company.
This resulted in two phone calls to customer service getting advice and help commissioning the unit. Lukasz Wozniak was amazing. No question phased him and his in depth knowledge of the unit and app second to none. Unit now works perfectly without having to stay up until 0030hrs for cheap rate charging.

Response was quick, accurate and resolved an issue I was struggling with easily - I wish I had called earlier

I dont normally do reviews but this service cant go unnoticed.
Hope its ok to use his name but Adrian couldn't do anymore than he did, fantastic support from him, spent forever on the phone with me and nothing was to much for him, stayed with me until everything was working great. Even to the point my phone died on me and he called me back the following day , 5 stars all day long. Thankyou Adrian 👍

Adrian was incredible help! Contacted me quickly and helped me with every aspect of the set up. Really understanding and patient with me, and couldn’t have done anymore!!

Quick service and fix, thanks. LED light gone on charging point.

Ellie and the Technical Team were really helpful in providing support for our business. Thanks guys.

Excellent service received from Adrian Kasica in resolving a technical query on a Saturday.

Customer service is very good. I had a phone conversation with Adrian and he was very helpful, honest and seems knowledgeable.
At the moment, I feel good about the service. I haven’t install the ev charger. Once it installed then I will update again about the after sell service. So far feel confidence on this company.

Helpful, proactive approach and very clear explanations. Good follow up too. Very polite!