Richer Sounds - York Anmeldelser 

2 043
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

12 St Sampsons Square, YO1 8RN York, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very friendly, efficient service. As a woman of a certain age, I often feel dismissed in electronics stores, but Richer Sounds in York was fantastic. Very helpful staff. They didn’t have what I needed... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Have had a fantastic first time experience with RS and they will now be my go to for electrical items. Bought a new hifi stacking system via Arron in RS York. Communication was brilliant with him, he... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I am 88 years old living through the times when you could expect retailers to give a service not normally found today. What a pleasant supprise when I went into the York store to find it staffed by... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent service with Kevin at York. We were looking to buy a Sony tv, due to it's impressive sound performance. After reviewing my hifi set up, Kevin advised running the tv sound through my Dali spe... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(2 043)

23 511 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

The staff were friendly and…

The staff were friendly and knowledgeable. They spent time discussing our choices and suggested options. We are very pleased with our purchases which we made in store and were then delivered by lunchtime the next day.

22. juni 2026
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Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Telly's

Hi
Helped a great deal in deciding which purchase was suitable
Also answered any queries what I needed to know

20. juni 2026
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Svar fra Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Joe from the Richer Sounds in York was…

Joe from the Richer Sounds in York was very polite and very helpful.
Sonos had offers on, plus a 2 year warranty. I rang Richer Sounds up and not only did Joe match the Sonos offer he discounted it a bit more too, plus I got a 6 year warranty on the sonos speakers I got from Richer Sounds in York🙂
Thank you, Joe, Aaron, and the rest of the team at the York Richer Sounds branch

26. februar 2026
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Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Fantastic customer service

Fantastic customer service. Was guides to the best product and kept in touch about delivery - which was quicker than anticipated!

13. juni 2026
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Svar fra Richer Sounds - York

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

Richer Sounds always delivers

Richer Sounds always delivers on service and choice. They also really know their stuff when it comes to AV tech. If a product is available elsewhere for a few quid less, I'll still go with RS.

13. juni 2026
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Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Ordered over phone at York store

Ordered over phone at York store, was provided relevant info regarding specs before purchase by Sean. Ready for colletion as promised. Very happy.

12. juni 2026
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Thank you for your wonderful feedback

Vurdert til 3 av 5 stjerner

Staff were great as usual but the tv…

Staff were great as usual but the tv was delivered 24 hours later than booked. Waited in all day wasted a day and then had to cancel and they re arrange the installer who could only fit in the installation in eight days time.

12. juni 2026
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Svar fra Richer Sounds - York

Thank you for leaving your feedback, I was of course sorry to read that the late arrival of the TV caused you issues. From investigation the courier fulfilled their side of things so the issue appears to be between when the stock arrived with us, and what you were told to expect.

Our customer service team will be in touch to find out more about this, with a view to resolving the matter to your satisfaction..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Great price very smooth transaction…

Great price very smooth transaction great friendly communication arranging store collection. Have used several times always been very good.

7. juni 2026
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Svar fra Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Excellent customer service

Excellent customer service. We needed a replacement for our radio/cd player. Richer Sounds had a product we liked the look of, at a reasonable price. On speaking to the York branch, the sales assistant said the item wasn't in stock at the branch but they could get one delivered to us. It arrived within 24 hours and we are delighted with it and the service we received.

5. juni 2026
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Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

First class customer service

First class customer service, courteous and professional as always.
Genuine price matching, not just pretence and referring to terms and conditions. Wouldn’t shop for my hifi and TV anywhere else.

29. mai 2026
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Svar fra Richer Sounds - York

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

Great, knowledgeable advice.

The sales person in the shop was very knowledgeable and helpful. He gave us unbiased advice regarding our prospective purchase.

We are very happy with the items and have found his advice to be very accurate.

3. juni 2026
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Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

Great service

Great service, ordered over the phone and spoke to Kevin in the York branch. Very happy to help and completed the purchase after a little difficulty with the payment going through. Ordered on a Tuesday, delivered by Thursday. A****

2. juni 2026
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Svar fra Richer Sounds - York

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 4 av 5 stjerner

Great TV, but……

Superb tv (LG Qned), price and delivery were great. Only issue was with the York branch, who advised me that they had an example of the tv in store for me to view prior to purchase, but having made a special 80+ mile round trip it turned out that they only had a previous years lower spec model on display. Disappointing from a service perspective but took a punt by buying the tv online without seeing it first and have to say it is all I hoped for, so apart from a wasted journey, no real harm done.

2. juni 2026
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Svar fra Richer Sounds - York

Thank you for the feedback, it's good to hear you are happy with the TV of course but obviously I was very sorry to read about the wasted journey you had. I've since spoken to the store colleague you dealt with initially via e-mail, who held his hands up to the human error and has promised do better next time.

I will arrange for the store to give you a call to a call to put this right, and if I can be of any more help in the meantime do let me know.

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

V helpful and informative advice

V helpful and informative advice. Competitive price and a great warranty.
Welcoming retail environment

1. juni 2026
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Svar fra Richer Sounds - York

Thanks for your 5 star review, we look forward to seeing you again next time

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