Richer Sounds - Weybridge Anmeldelser 

985
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

64 Church Street, KT13 8DL Weybridge, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

I purchased a sound system from the Weybridge store. Great service and the staff knowledge and insights of the various systems available made it easier to make a more informed choice of which system... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Tom set up the television in the showroom for us to check the picture etc. He repackaged it and provided follow up connection advice. Due to a detail in our previous set up another call to Richer Soun... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

It was a great experience purchasing from the very knowledgeable team at the Weybridge store. Speakers and amp were delivered the next day despite being a Saturday. I have been able to call them any t... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a s... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

  • 64 Church Street, KT13 8DL, Weybridge, Storbritannia

  • 0333 900 0083

4,9

Enestående

TrustScore 5 av 5

985 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(985)

24 702 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

Had exactly what I wanted in stock

Had exactly what I wanted in stock, and with a big VIP discount too! Helpful staff had it ready to collect when I arrived.

2. april 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your feedback, great to read you were happy with our service.

Vurdert til 5 av 5 stjerner

First class service

Once again, great service from the guys at Richer Sounds, Weybridge. I was looking to replace a LG OLED TV purchased from their Reading branch during Covid lockdown in 2020 and which had developed a slight fault. This was just inside the 6yr warranty which RS honoured and good advice offered on an upgrade. Friendly, professional service and very competitive price.

1. april 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

Very friendly and knowledgeable staff

Very friendly and knowledgeable staff. Good price on product and delivered quickly.

25. mars 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 3 av 5 stjerner

Unfortunately the demo tv I purchased…

Unfortunately the demo tv I purchased needed to be returned to the store for a hard reset so that I could enable the setup procedure

28. mars 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your review, although I was sorry to hear about this. Please bear with us while we investigate, after which we will be in touch.

Seniorcomplaintsteam@richersounds.com

With kind regards

Paddy Hall
Customer Service Deputy Manager
Richer Sounds

Vurdert til 5 av 5 stjerner

Excellent service

What a fantastic service! Super helpful, very professional & knowledgeable and not at all pushy. I went in to the Weybridge store with a 55 inch TV upgrade in mind on a budget of £1200 and ended up spending £1880 on a TV & surround sound with a projector thrown in for free! No regrets, just a happy customer eager to set it all up and enjoy -thanks Richer Sounds!

1. april 2026
Anmeldelse skrevet uten oppfordring
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 5 av 5 stjerner

Top Service

Having made an error of judgement on a recent purchase I can’t fault the professionalism of Richer Sounds in sorting a fix. Having purchased my first bit of audio kit from the Basingstoke branch way back when, they’ve never disappointed. Top service from a top High Street retailer. Well done and good on you.

27. mars 2026
Anmeldelse skrevet uten oppfordring
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

I don't normally respond to surveys but…

I don't normally respond to surveys but the advice and service given by Richer Sounds is always very good, so I thought it was only fair to respond!

11. mars 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

Purchased a tv and had problems with…

Purchased a tv and had problems with Freely. on advice I returned the tv. The sales man concerned could not have been more helpfull, and exchanged the tv. A credit to Richer Sounds. Many thanks

4. mars 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

First time in three decades

First time in three decades buying hifi

Knowledgeable and practical help from the team at weybridge was great.
24 hours from my decision, to listening to music again was an added bonus

3. mars 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Good choice, easy transaction

Lots of choice on the website. Plenty of information on the products. Easy to order and good comms once the order has been placed (emails). Choice of click & collect sites. Friendly staff when I collected (Webridge).

3. mars 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

rapid response.

A Very Quick response since the On line ordering had not got stock so wound the shop that had the headphones I needed.
They were excellent and I received the SHOKZ next day ,
Brilliant. thanks

26. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 4 av 5 stjerner

Friendly and welcoming

Friendly and welcoming. But delivery by independent company a bit shambolic.

17. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for the feedback, although I'm really sorry there was some issues with our courier. I'll ask them to give us their feedback on the delivery asap of course, as I couldn't pick out any obvious issues from the tracking information, if you would like to discuss the matter further of course please do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Excellent initial purchase however…

Excellent initial purchase however arrived damaged and although staff very helpful to provide replacement the actual timescale was initially disappointing . The way in which the follow up has been handled has been flawless and totally restored my faith in the company. Many thanks

14. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your review, I was of course genuinely concerned to read of the damaged delivery and completely appreciate the hassle caused. Please accept my sincere apologies.

I agree that the timescale of the replacement is important and I'm sorry too that the replacement didn't happen quickly enough, I will of course raise the issue with the courier, as well as the branch team to find out where improvements with the exchange process could have been made.

In the meantime our customer service team will be in touch to resolve the matter to your complete satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Usual no nonsense

Usual no nonsense, just straightforward, service. Always focused on the customer.

14. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

Richer Sounds Excellent

All the staff are extremely courteous, they listen to your questions and give answers which are understandable and very helpful. We were looking for a TV and soundbar, they took time to explain the differences, to enable us to choose the best for our needs. Delivery was fast and efficient, the engineer who installed the equipment was equally professional and again helpful. We did actually have a little issue, which was swiftly and efficiently dealt with. I would highly recommend Richer Sounds. Thankyou all.

15. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Great local shop.

Helpful staff. Suggested a great (small) good value TV which works perfectly!

14. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

Good experience

Went twice for a demo and it was easy to book and try the equipment I wanted to test. My particular case required near field listening because the speakers would be used on my desk and close to the wall. Hugh set up the equipment to match my restrictions and provided all assistance.
Ended up buying on the second day.
I definitely recommend a demonstration if you're undecided between different options.

10. februar 2026
Logoen til Richer Sounds - Weybridge

Svar fra Richer Sounds - Weybridge

Thanks for your 5 star review, we look forward to seeing you again next time

Dette er Trustpilot

Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.

Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.

Lær om anmeldelsesprosessen på Trustpilot.

Her får du åtte tips om hvordan du skriver en god anmeldelse.

Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.

Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.

Ta en titt selv