Richer Sounds - Southampton Anmeldelser 

2 622
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

77 London Road, SO15 2AA Southampton, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right s... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a ne... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton. The items I purchased I was very unsure about. I mean it's all new techno... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

  • 77 London Road, SO15 2AA, Southampton, Storbritannia

  • 0333 900 0036

4,9

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

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4,9

Alle anmeldelser

(2 622)

23 773 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 5 av 5 stjerner

New TV purchase.

Excellent service from the staff when visiting the Southampton store to purchase new TV.

26. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for your great feedback and for supporting local business.

Vurdert til 5 av 5 stjerner

Amazing service from Rob and the team…

Amazing service from Rob and the team at Richer Sounds Southampton. Knowledgeable, friendly they really try to understand what works for you as an individual then go the extra mile to find the right solution for you. Keep it up Rob & Team, a credit to Richer Sounds and an absolute breath of fresh air Vs online or huge retailer blandness.

1. juli 2026
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Svar fra Richer Sounds - Southampton

Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

I made an online purchase

I made an online purchase, a OLED TV, collection etc was handled perfectly. If I have any concerns, its relating to the picture quality.... I am not sure, I am receiving the best quality picture, the ones in the shop. look better than the one I am getting, so a quick call from one of your experts to passify me would be great.

26. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for your kind review, we look forward to your next visit.

Vurdert til 3 av 5 stjerner

I bought a 75 inch tv 18 months ago

I bought a 75 inch tv 18 months ago. The screen has gone so Richer Sounds advised me to deal with the producers directly. They took several days to come and collect it and tell me it will take 2 weeks to repair ? So no World Cup in 75 inch tv for me. No involvement from richer sounds at all !!

25. juni 2026
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Svar fra Richer Sounds - Southampton

I was really sorry to read your TV has developed a fault. We do often allow the manufacturers to repair products on our behalf, generally this is of a benefit to customers as they can service their own products quickly and of course as the retailer we still take full responsibility and ownership. I appreciate your frustration however, especially as the World Cup is in full swing.

We will contact you directly to discuss getting a loan unit arranged for you ensuring all is resolved to your satisfaction..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Helpful as ever

Helpful as ever. Delighted with my headphones as recommended by the Southampton branch and importantly within my budget.

24. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Excellent service

Paul, I couldn’t give higher praise, thank you so much for your help in not only assisting me with purchasing a new turntable but going out of your way to help when I later discovered I needed a new receiver as well.
An expensive Fathers Day made easy and pain free.
Fabulous product knowledge and first class customer service. Greatly appreciated.
Sounds amazing too! 😎😁🎶🎶

21. juni 2026
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Svar fra Richer Sounds - Southampton

Thank you for your wonderful feedback

Vurdert til 5 av 5 stjerner

Great interaction with staff

Great interaction with staff member. Knew their stuff and was very engaging.

22. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

I have been purchasing my audio…

I have been purchasing my audio equipment from Richer Sounds for some years now and quite honestly I don't feel the need to go anywhere else. The combination of informative web site,stores with knowledgeable staff and keen pricing is exactly what I require.

18. juni 2026
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Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Excellent customer service

Excellent customer service. Southampton branch

18. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Outstanding service from Richer Sounds Southampton

I am not really one for leaving reviews. However, I have recently made a purchase from Richer Sounds in Southampton.
The items I purchased I was very unsure about. I mean it's all new technology to me.
However the purson I spoke to (Marc) was absolutely outstanding in every way.
Explained everything to me in a way I could understand. He was nothing short brilliant.

I live on the isle of Wight, we do not a dedicated Hi-Fi store here, so Richer Sounds in Southampton was my store.

Anyone thinking of upgrading or just buying a new piece of kit you must go to Richer Sounds in Southampton. You will not be disappointed.

Thank you again Marc.

22. juni 2026
Anmeldelse skrevet uten oppfordring
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Thank you for your 5 star review!

Vurdert til 4 av 5 stjerner

poor sound from pickup cartridge.

The pickup cartridge produced a distorted sound and I replaced it with another I already had which improved the sound. This was not easy as the head is not removable.

12. juni 2026
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Svar fra Richer Sounds - Southampton

Thank you for your feedback, I'm sorry of course that you experienced issues with the cartridge from your new purchase. Whilst I appreciate you have resolved the issue yourself, should you wish to discuss this further please do get in touch..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Great service.

Purchased a CD player from Richer Southampton.
Top customer service.

11. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Very easy to order

Very easy to order, and the bonus was U actually was able to talk to someone.

11. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Vurdert til 5 av 5 stjerner

Bought a second budget DVD player for…

Bought a second budget DVD player for another room as we were so pleased with the first. The local branch actually called you when the item arrives for collection. Top service as always.

10. juni 2026
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Svar fra Richer Sounds - Southampton

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Great service from Southampton

Great service from Southampton. I walked in thinking of buying one amp and walk out with another the Taga Harmony. Really appreciated the advice and service from Marc and it's a great piece of kit. I might have to look at speakers next...

8. juni 2026
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Svar fra Richer Sounds - Southampton

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

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