Member of staff who I dealt with in buying my new LG television was only concerned that I had chosen the correct tv for myself. Was very patient with my lack of IT Skills too. Delivery was exactly wh... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Can't fault the service or the whole experience, from initial email back n forth to final delivery and set up. Having done a lot of research beforehand, I was pretty solid with what I wanted, and it e... Vis mer
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Excellent service from Kelvin, sound advice gave me honest opinion of what I was looking for. Very happy with choice of desktop speakers purchased. Delivery next day very prompt.
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WOW WOW a huge thankyou to Diego Justin & Stuart at the Liverpool branch of Richer sounds.been a customer of theirs for well over 40 years.hifi comes & goes some staff come & go but what stays is th... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
1-5 Berry Street, L1 9DF, Liverpool, Storbritannia
- 0333 900 0030
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
⭐⭐⭐⭐⭐Denon AVR x2800H
⭐⭐⭐⭐⭐
I recently purchased a Denon AVR-X2800H from the Richer Sounds Liverpool store and couldn't be happier with the service I received.
A special thanks to Diego and the rest of the team for their patience, advice and professionalism throughout the process. I spent quite a bit of time comparing different AV receivers, speakers and prices, and at no point did I feel under any pressure to buy. Every question I had was answered promptly and honestly, and they were happy to provide quotes while I weighed up my options.
The communication was excellent from start to finish,
It's refreshing to deal with a retailer that genuinely puts customer service first. I wouldn't hesitate to recommend the Liverpool store to anyone looking for hi-fi or home cinema equipment.
Thanks again to Diego and the team!
16. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were all helpful and…
The staff were all helpful and friendly, they were very patient with our lack of knowledge about modern technology. They suggested equipment that would complement and enhance our existing system, it was demonstrated in store so that we were confident it would meet our needs. With the support of the staff during setup it is now performing well in our home.
14. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
I contacted customer service and…
I contacted customer service and telesales, they were both awful. However, when I contacted your Liverpool branch directly everything changed. The service was great and product knowledge superb. The item I ordered arrived the following day.
13. juli 2026
Svar fra Richer Sounds - Liverpool
Thank you for your feedback, although I'm really sorry that the initial service you received was not to our usual standard exemplified by the Liverpool branch, which is of course disappointing. I will find the contacts you made to us and review both with the terms in question.
I do hope all is well with the product we recommended, but if you do need any assistance please get in touch via the below..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
Excellent service all round
Excellent service all round. Free 6 year warranty. Price matched a lower price, will definitely be buying my home entertainment and hifi products from here.
14. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent Service
Service was excellent the store called me back once I had my quote and made the ordering process very easy and stress free. Fast delivery and the item I received was in perfect condition on arrival. Good service and price would recommend this company.
11. juli 2026
Svar fra Richer Sounds - Liverpool
Thank you for your 5 star review!
Excellent service again from the…
Excellent service again from the Liverpool store. Detailed information given regarding the item i was looking to purchase, therefore ensuring it would meet my requirements, and delivery was arranged and fulfilled as requested.
11. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for your feedback, great to read you were happy with our service.
Always exceptional
Always exceptional. Whoever I speak to (at any store) they are consistently willing to go over and above to ensure that the experience is top notch. I bought a refurbished Sub and it was exactly as described.
8. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Brilliant staff
Brilliant staff, extremely knowledgeable and friendly. I really appreciate the extra effort they go to to help me get the perfect sounding set up.
5. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very helpful staff, awesome sound system.
Excellent service, very knowledgeable and friendly staff, I'm extremely happy with my denon avr-s770hgb and DX-3 speakers purchase, i also bought some very good quality cables that they recommended too and i was not disappointed.
26. juni 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Click & collect item for record brush
Click & collect item for record brush. No messing, quick delivery to store and was contacted as soon as the item landed 👍
2. juli 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind review, we look forward to your next visit.
The people in the store reminded me…
The people in the store reminded me what’s it’s like to buy in a real store! Good serve, good knowledge of equipment and helpful from start to finish. Much better than buying online!
30. juni 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent customer service and very good advice and recommendations.
I always feel that at richer Sounds, I’m given advice that most clearly fits my requirements . The equipment I’ve bought there has proved to be well-suited to my wishes and needs, and when I’ve had difficulties with new equipment, the shop has given me excellent after sale support. The people in R/S are very knowledgeable and have a really positive attitude towards customers. It’s a shop I enjoy visiting, and trust.
3. januar 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Friendly informative staff
Friendly informative staff. No hard sell. 6 Yr warranty. Whole experience was smooth and pleasant. (Liverpool shop)
28. juni 2026
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great service sales staff were helpful…
Great service sales staff were helpful and and friendly very happy with my purchase thank you
27. juni 2026
Svar fra Richer Sounds - Liverpool
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
10 years after buying my last TV from…
10 years after buying my last TV from richer sounds I returned to but my new TV and was shocked to have been served by the same guy. Knowledgeable and great customer service backed by a great warranty makes it a no brainer.
26. juni 2026
Svar fra Richer Sounds - Liverpool
Thank you for your 5 star review!
Svar fra Richer Sounds - Liverpool
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The personal touch goes a long way
The store manager was very knowledgeable and listened to our needs. Very patient and worked out a decent deal on our purchase. Then my order arrived a day early so a positive experience from start to finish
20. juni 2026
Svar fra Richer Sounds - Liverpool
Thanks so much for your positive feedback, which was great to read including the early delivery! We hope to see you again, and next time attain that last fifth star.
The Customer Experience team
Expert advice
Expert advice, friendly, professional service.
Prompt delivery
Great speakers
23. juni 2026
Svar fra Richer Sounds - Liverpool
Thank you for your 5 star review!
No problems with the purchase at any…
No problems with the purchase at any stage in the process and prompt delivery. Keen price too.
23. juni 2026
Svar fra Richer Sounds - Liverpool
Thanks for your 5 star review, we look forward to seeing you again next time
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