I was served by Zak who was able to answer my questions and offered advice. I had expected to order and collect later in the week but Zak noticed one in stock and then went himself to find the item wh... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Contacted my local store in Eton and talked to Zak who was very helpful. We talked through some options and he sent thought and quote with in 15 min. Very impressed with the service hence we ordered o... Vis mer
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I've always used Richer Sounds over the years as they've usually got decent stuff for a good price. James in the Eton branch was very helpful in finding me the type of turntable that was needed. I'd... Vis mer
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All the staff at Richer Sounds Eton, Kurt, Zak and Duncan were so professional and the advise and help they provided was very much appreciated. They were all very knowledgeable and I’m very much enjoy... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
40 High Street, SL4 6BD, Eton, Storbritannia
- 0333 900 0087
4,9
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great advice on selection of TV
Great advice on selection of TV, by Kurt, told me about the deals that were on.
12. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Excellent advice given by Kurt at Eton…
Excellent advice given by Kurt at Eton regarding a soundbar.Purchased what I wanted and delivered next day.Great service. Thanks
10. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent service
Came in to enquire about a new turntable and speakers. Very helpful and knowledgable staff in branch. Extremely happy with the recommendation I was given and purchased. Would highly recommend!
4. oktober 2025
Svar fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
great as always
3. oktober 2025
Svar fra Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Store / on line purchase
Originally went to the Eton High Street store and the Deputy Manager Zac, gave me some very useful advice, but I was not able to make a purchase there as I was not sure of dimensions of TV stand required. Once I measured up I made the purchase on line using Zac's recommendations and also taking advantage of the 6 year guarantees. Excellent service both in store and on line, delivery was also within the time slot given.
2. oktober 2025
Svar fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Telephone order placed easily after…
Telephone order placed easily after voucher did not work online
1. oktober 2025
Svar fra Richer Sounds - Eton
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
All the equipment is faulty and waiting…
All the equipment is faulty and waiting ages to get it resolved
31. mai 2025
Svar fra Richer Sounds - Eton
Thank you for your feedback, although I was genuinely concerned to read you have had problems with the system you purchased from us.
Having investigated with the store manager, I understand the set up issues you experienced were solely down to a technical setting within the amplifier; although initially fixed with some advice over the phone, after you experienced the same problem again the store manager personally visited you to after the shop closed to resolve things.
I have left a voicemail for you and e-mailed you directly to confirm all is now well, should you need any further help please do get in touch..
seniorcomplaintsteam@richersounds.com
Many thanks
Tom Griffiths
Head of Customer Experience
Richer Sounds
Svar fra Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Great product knowledge explained in…
Great product knowledge explained in understandable language.
20. september 2025
Svar fra Richer Sounds - Eton
Thank you for your wonderful feedback
Being able to test all the equioment…
Being able to test all the equioment before buying and the personalized service
26. september 2025
Svar fra Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Svar fra Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great service from the team in Windsor
Great service from the team in Windsor. Really pleased with our OLED TV which we bought at a great price. The 6 year guarantee was the icing on the cake
21. september 2025
Svar fra Richer Sounds - Eton
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Satisfied customer, should have him stuffed!
Very helpful,especially as I am a picky customer.
There are few retail outlets like this these days I fear the internet.
17. september 2025
Svar fra Richer Sounds - Eton
Thank you for your 5 star review, it’s lovely to read your comments.
5* service and happy customer
This was my 3rd TV purchase from RS, Eton branch. I went to store with an intension to buy a big TV but limited budget. Mr James and Mr Tony demonstrated number of TVs and finally recommended 73" TV within my budget. The quotation was quite competitive, compared to other stores and that comes with 6 years guarantee. TV was delivered next day early morning and fitted immediately.
Happy customer and surely next time will be visiting again.
19. september 2025
Svar fra Richer Sounds - Eton
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Steve’s review Windsor
Friendly knowledgable, relevant information and good prices
18. september 2025
Svar fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Silence is not Golden
A very mixed experience with the purchase of a Panasonic TV. Friendly help in the shop from Tony and Zac on a Tuesday this month seemed worth a five-star review. When I phoned the next day to ask for advice on linking my new TV to my HD recorder, Tony did his best to offer help over the phone but without success. I asked if there was a TV engineer who could assist at my house and he offered to come himself, which I thought was very impressive and commendable. He said he would be in my area on the following Monday and would phone on Sunday confirm a time. He actually rang on the Monday morning when I was out and left a message and his personal mobile number for me to call back to confirm that I would be in for his visit later in the afternoon. This I did. However, there was no response to my two calls and a text. I phoned the shop the next morning and my call was answered by Tony. He simply said he been busy doing other jobs and brushed aside my query as to why he hadn't let me know. He then said he could come over on the following day but it would be after 5.00pm because they were doing a stock take and he would call me beforehand to let me know a more exact time. Again, no call and no visit. I waited a day and then texted him again but, as I expected, there was no response. I find this lack of communication all very bizarre and not a good advertisement for Richer Sounds' customer service, I'm afraid.
2. september 2025
Svar fra Richer Sounds - Eton
Thank you for taking the time to leave your review, and I’m genuinely sorry to read about the mixed experience you had with us.
While I’m pleased to hear that Tony and Zac provided friendly and helpful service in-store, I’m extremely disappointed that we let you down with the follow-up support you were promised. You are absolutely right of course, Tony should have kept in touch as agreed and I completely understand how frustrating and confusing the lack of communication must have been. I have made our disappointment very clear to the store and asked our Operations team to follow up with some training for the colleague concerned to ensure they do better in the future.
I'm pleased to be able to confirm that the installer we arranged to visit you has now resolved the matter and wanted to thank you publicly for taking my contact, I’m of course very sorry for the inconvenience caused and hopefully if you use us again you will be one of the 98% of happy customers who review us on Trustpilot.
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Great customer service in the Eton store
Tony took time to identify my needs. He gave us excellent one to one service. Taking time to set up equipment in the demo room including my existing speakers. He explained the features and benefits of the different models within my budget. His knowledge and enthusiasm made it a pleasurable experience.
6. september 2025
Svar fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Staff were knowledgeable and friendly
Staff were knowledgeable and friendly, without being pushy.
5. september 2025
Svar fra Richer Sounds - Eton
Thanks for your great feedback and for supporting local business.
Brilliant service as ever
Brilliant service as ever. The team took time to explain the different products and advise on which models and upgraded functionality would really suit our needs. No hard sell on complimentary accessories, but helpful information given when asked. There's a reason that we keep going back to Richer Sounds!
29. august 2025
Svar fra Richer Sounds - Eton
Thanks for your feedback, great to read you were happy with our service.
Friendly, efficient great service !
I appreciated the call from the Branch to advise me my order was ready to collect.
Upon collection, staff were quick and knowledgeable to confirm my details and bring my order out to the shop floor - given it's a 55 inch TV , staff member also helped me load it into my van
Good, quick , efficiant, knwoeldgeable and friendly servide
27. august 2025
Svar fra Richer Sounds - Eton
Thank you for your 5 star review!
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