Simon at the Chiswick branch was super helpful when I purchased my LG Oled G6. We discussed the geometry of my media wall and Simon was kind enough to provide me with an additional 3rd party wall moun... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
It's very easy to shop at Richer Sounds. The product I wanted wasn't in stock at the branch I visited, but the staff knew exactly what I wanted and ordered it for collection the next day. The staff ar... Vis mer
Selskapet har svart
Worked with Tim to purchase a new turntable. Knowledgeable staff, good products, and overall a great experience.
Selskapet har svart
It's Richer Sounds. Been buying gear from them since the early 90s. The most consistently great hifi shop to ever have existed. Always qualityz friendly customer service, knowledgeable advice and soli... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
482 Chiswick High Road, W4 5TT, London, Storbritannia
- 0333 900 0055
4,9
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Richer Sounds Chiswick
Richer Sounds Chiswick
I found Jim and the staff in the Chiswick branch very helpful and appreciated the advise given. Will definitely recommend Richer Sounds to family and friends.
25. oktober 2025
Svar fra Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Perfect
Phoned up, order was put aside, went to shop, paid, and my order was carried for me to car. What more do you need.
20. november 2025
Svar fra Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Fantastic knowledgeable customer…
Fantastic knowledgeable customer service and a great HiFi deal put together by Richer Sounds Chiswick - Highly recommended.
20. november 2025
Svar fra Richer Sounds - Chiswick
Thanks for your kind review, we look forward to your next visit.
Outstanding service
Outstanding service, as always. Jim (Chiswick Manager) did a great job.
The JBL Soundbar is perfect for a small room. This fits in perfectly, with a good sound quality.
Many thanks.
18. november 2025
extremely good competitive prices
extremely good competitive prices , personalised service and care not just until you purchase something, very happy with my new tv, service, wall installation. Special thanks to Joe . Milan
17. november 2025
Svar fra Richer Sounds - Chiswick
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Great knowledge, advice and service
I went to Richer Sounds, Chiswick to discuss a new smart TV. Jim, the store manager, was very knowledgeable and helpful and recommended an alternative set, based on our needs and home set-up. He was 100% right in his recommendations and we're thrilled with our choice. Delivery was also on time, as promised.
11. november 2025
Svar fra Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
I bought from Chiswick branch London
I bought from Chiswick branch London. I ordered a Denon system, but then realised I had ordered one without WiFi, so I rang and spoke with Paddy. He advised me and was able to return the unopened Denon and reorder a system with WiFi. The advice I received was second to none. These people really know what they are talking about. I have been using Richer Sounds for years now and will always go there. The knowledge and help is priceless. Well done Richer Sounds and well done Paddy.
11. november 2025
Svar fra Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Svar fra Richer Sounds - Chiswick
Thank you for your 5 star review, it’s lovely to read your comments.
The absolute best customer service…
The absolute best customer service ever.
Can’t speak more highly! Excellent price and delivered next day!
6. november 2025
Svar fra Richer Sounds - Chiswick
Thank you for your wonderful feedback
Price matched sound bar and beat price…
Price matched sound bar and beat price - arrived when promised - very impressed
5. november 2025
Svar fra Richer Sounds - Chiswick
Thank you for your 5 star review!
Simon couldn’t have been more helpful
1. november 2025
Svar fra Richer Sounds - Chiswick
Thanks for your feedback, great to read you were happy with our service.
Svar fra Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
I used to shop in richer sounds not anymore
I used to shop in richer sounds, but lately I’ve found this company lacking in knowledge and customer support, false promises and misleading customers, staff are always friendly, but there’s too much competition out the, enquired about a tv, and was immediately pressured into a more expensive option, anyway bought a better version online for £800 less, I was told that a deal like that don’t exsist! Thanks R/S but not anymore.
29. oktober 2025
Svar fra Richer Sounds - Chiswick
I was so sorry to read that that after being a loyal customer previously, you have had reason to doubt us following a recent experience.
Of course this is disappointing and I will investigate with the store using the receipt details provided on this review which appears to relate to a cancelled order. We will then contact you via those details to restore your faith in us..
seniorcomplaintsteam@richersounds.com
Apologies again,
Tom Griffiths
Head of Customer Experience
Richer Sounds
Hi-Fi Enthusiast
I was really well looked after — everyone was attentive and made sure I had everything I needed. A special thank you to Tim and Jim, the manager, for their excellent care.
28. oktober 2025
Svar fra Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and very helpful and…
Knowledgeable and very helpful and friendly staff. Happy to set up demos and provide additional insight into kit being tested. Straightforward on costs and with an excellent 6 year warranty on a lot of products. Delivery happened as described and within the delivery window provided. Would highly recommend and will be using Richard Sounds again.
19. oktober 2025
Svar fra Richer Sounds - Chiswick
Thanks for your 5 star review, we look forward to seeing you again next time
Outstanding advice and support
Outstanding advice and support! Have been a customer for many years, buying from different locations, and the service has always been outstanding! Thank you
15. oktober 2025
Svar fra Richer Sounds - Chiswick
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great easy ordering
Great easy ordering, very prompt delivery to store. Good pricing, very impressed with Richer sounds.
15. oktober 2025
Svar fra Richer Sounds - Chiswick
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.