When we visited the Cardiff store, Dan was extremely helpful and advised us on which Hi-Fi items would suit our needs. Once the goods had arrived we realised that we needed a larger stand for them, ag... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
After AI recommended Richer Sounds for the specific TV I was looking for, I decided to give them a try. I initially started my order online and had products in my basket for a few days while I... Vis mer
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From the moment I walked in the shop, the manager and his co worker immediately offered assistance. Great knowledge from the workers on the stock; from the connectivity of speakers and turntables, to... Vis mer
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I had the pleasure of working with Michael and Jonathan who assisted me in selecting a TV. They guided me through the options and set me up from my home, having also organised for the tripod to be bu... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
106 Cowbridge Road East, CF11 9DX, Cardiff, Storbritannia
- 0333 900 0029
4,9
Enestående
3k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great deal
I had a great deal on buying some Hi Fi Separates by becoming a VIP member.
The Website was easy to use and there's the added security of a shop premises not to far away. No Brainer.
30. januar 2026
Svar fra Richer Sounds - Cardiff
Thank you for your wonderful feedback
Richer sounds Cardiff absolute legends…
Richer sounds Cardiff absolute legends couldn’t have asked for a better service Jonathan went above and beyond
2. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Richer Sounds - Cardiff
Thanks for your great feedback and for supporting local business.
Guiding staff
tHIS COMPANY'S REPUTATION WENT BEFORE IT AND SALESPERSON aNDIE MADE SURE i* WASN'T DISAPPOINTED. HE KNOWS HIS STUFF AND CLARIFIED WHERE i WAS gOING WITH MY CHOICE OF LARGE FORMAT SMART TV. AS A RESULT I KNOW I MADE THE RIGHT CHOICE. THANKS ANDIE AND THANKS RICHER SOUNDS.
28. januar 2026
Svar fra Richer Sounds - Cardiff
Thank you for your 5 star review, it’s lovely to read your comments.
Great customer service after problem…
Great customer service after problem with tv. The 6year guaranteed proved invaluable as the tv developed a defect at 18months after purchase!
23. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Superb service
Superb service! Nothing was too much trouble. As I’m a very fussy customer. Cardiff shop.
24. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Great store
No problems, received what I ordered. Only slight negative was I didn't receive notification that it had arrived in the store and was ready for pickup.
22. januar 2026
Svar fra Richer Sounds - Cardiff
Thank you for the feedback although apologies that you didn't receive notification that your purchase was ready, I agree the store should have called. I will of course raise this with them.
I do hope everything with the item is ok but if you need any help do get in touch..
seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Experience
Richer Sounds
You can't beat Richer Sounds
You can't beat Richer Sounds for service. Purchased a TV but found the viewing angle on it very poor , spoke with Andi at the Cardiff store and all was resolved. I was allowed to choose another model no questions asked, it was delivered the next day free of charge and the other TV collected at the same time. I can't imagine many other retailers offering that service and I would like to thank Andi personally again. Thanks Richer Sounds and you can be assured as ever for all my home entertainment business in the future.
23. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Fantastic customer service would highly…
Fantastic customer service would highly recommend
21. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Always love visiting this store
Always love visiting this store. Knowledgeable and attentive staff mean I always leave feeling happy with the experinece
19. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Richer Sounds a 10 out of 10
Item arrived very fast ,the stuff was brilliant what more could I see 10 after 10 across the board
20. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Fast and helpful service
19. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
The staff were very helpful and very…
The staff were very helpful and very knowledgeable.
17. januar 2026
Outstanding service
Outstanding service. Thrilled with my speakers which are not only great quality but look great too.
29. desember 2025
Svar fra Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Great as always!
Helpful, friendly and effective service, and going the extra mile every time
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent customer service
Always so friendly and helpful
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Richer Sounds - Cardiff
Thanks for your 5 star review, we look forward to seeing you again next time
Knowledgeable and Helpful Staff
Knowledgeable and helpful staff for whom ensuring that customers make whatever appears to be the the right purchases for themselves, rather than simply trying to generate as many sales as possible, appears the imperative. A great business model that makes customers feel good about the buying experience, confident in their purchases and certain to be repeat customers
17. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.
Excellent advice as usual on a tv…
Excellent advice as usual on a tv bracket . Also wanted advice on my existing turntable and potential replacement in the near future.
16. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
Knowledgeable staff…
Expert advice on the phone and speedy delivery
The turntable performs really well and the set up relatively simple
Excellent service
15. januar 2026
Amazing customer service as always went…
Amazing customer service as always went in to Cardiff store very helpful knowledgeable after cere is very good and definitely recommend
11. januar 2026
Svar fra Richer Sounds - Cardiff
Thanks for your kind review, we look forward to your next visit.
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