Richer Sounds - Bristol Anmeldelser 

2 739
TrustScore 5 av 5

4,9

Beliggenhet

Bytt filial

143 Whiteladies Road, BS8 2QB Bristol, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Very good service and a competitive price, as usual. I only completed my order of a pair of speakers at 17:29hrs for next day delivery and received immediate confirmation that it would be delivered th... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

My 5 year old TV I bought from Richer Sounds went wrong. It could not be repaired due to its age but I was offered a generous voucher to spend at Richer Sounds. The Bristol staff I spoke to over the p... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

I had the pleasure of dealing with Harry for my purchases , what a superstar that provided great customer service. The whole team at Bristol are always brillant.

Selskapet har svart

Vurdert til 5 av 5 stjerner

always a pleasure to use, i have been a customer at this store for many years now, they have never let me down. whatever the business and marketing teams do behind the scenes, the staff in this stor... Vis mer

Selskapet har svart


Informasjon om virksomheten

  1. Hi-fi-butikk
  2. Elektronikkbutikk
  3. TV-butikk

Skrevet av virksomheten

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Kontaktopplysninger

  • 143 Whiteladies Road, BS8 2QB, Bristol, Storbritannia

  • 0333 900 0024

4,9

Enestående

TrustScore 5 av 5

3k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

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På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.

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4,9

Alle anmeldelser

(2 739)

23 803 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 3 av 5 stjerner

The staff members I dealt with didn’t…

The staff members I dealt with didn’t seem that interested with my purchase once they found out I was only in the market for cheap small tv .

24. juni 2026
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Svar fra Richer Sounds - Bristol

Thank you for leaving your feedback, although it's of course disappointing that you didn't find the team engaged with you as they should. I will investigate with them, along with making it clear that we expect the same level of positive interaction across the board with all customers, and our customer service team will also contact you to follow up..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

The team at Bristol were brilliant and…

The team at Bristol were brilliant and quickly answered my questions before taking my order. They also followed up with a curtesy call to see if the installers had been in touch.

19. juni 2026
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Svar fra Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 1 av 5 stjerner

The staff did not address my questions…

The staff did not address my questions as to the items suitabilty for my requirements.
I therefore cancelled the order amd received a refund.
I will be buying a TV stand elsewhere.

17. juni 2026
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Svar fra Richer Sounds - Bristol

I'm really sorry to read you didn't get the help you needed when ordering your TV stand from us, which is obviously disappointing, particularly for a product like a TV stand where we’d normally be able to offer clear and straightforward guidance.

We’ve attempted to contact you by both phone and email to better understand what information was missing and how we can help, but haven’t been able to reach you so far. If you’re still open to it, we’d really welcome the chance to speak with you and see if we can assist further, so please do get in touch..

seniorcomplaintsteam@richersounds.com

Hope to hear from you soon,

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Excellent service

Excellent service. No messing about. Order completed quickly and delivered to store. You might pay a little more but you know where you stand with this company.

13. juni 2026
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Svar fra Richer Sounds - Bristol

Thank you for your 5 star review, it’s lovely to read your comments.

Vurdert til 5 av 5 stjerner

All very good

Phone call was friendly and helpful.They had what I wanted. Delivery was very quick. Stylus works perfectly.

12. juni 2026
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Svar fra Richer Sounds - Bristol

Thank you for your 5 star review!

Vurdert til 5 av 5 stjerner

Great Advice for Choosing a New TV

I decided to order from Richer Sounds due to their six-year warranty and expertise. Unfortunately, despite researching before, I purchased a TV I wasn't too happy with. I decided to make the change, and called Richer Sounds for their advice.

I found their insight incredibly useful, talking me through in detail what my options were and what options may be more suitable. They arranged the exchange and sorted out my new order on the phone.

I'm delighted with my new TV and really happy with the service received.

10. juni 2026
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Svar fra Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Pleasant and extremely helpful staff

Pleasant and extremely helpful staff. Everything went very smoothly and delighted with my new television.

11. juni 2026
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Svar fra Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Vurdert til 5 av 5 stjerner

I always go to richer sounds

I always go to richer sounds for him fi record players and always a tv there advice is very important for making my choice and also the six year guarantee

9. juni 2026
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Svar fra Richer Sounds - Bristol

Thanks for your kind review, we look forward to your next visit.

Vurdert til 5 av 5 stjerner

Exellent Service

I’ve purchased TV and other items from Richer Sounds over the years and because of the exellent service have always recommended family and friends to do the same This latest purchase for an elderly house bound friend who needed TV delivered and set up. All done and sorted on the phone and job done as promised Also 6 year guarantee

4. juni 2026
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Svar fra Richer Sounds - Bristol

Thank you for your wonderful feedback

Vurdert til 4 av 5 stjerner

Everything was good except…

Everything was good except communication regarding delivery and installation, it was efficient but just needed some unpicking.

9. juni 2026
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Svar fra Richer Sounds - Bristol

Thanks for the positive review, and for the constructive comments, which we will of course use as part of our ongoing efforts to improve the delivery services we offer our customers.

I do hope all is well with the new purchase , do get in touch if I can be of any more help.

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Vurdert til 5 av 5 stjerner

Great service and competitive price

Good price, quality product, old style customer service which is nice. Good they know about what they are selling. Important.

8. juni 2026
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Svar fra Richer Sounds - Bristol

Thanks for your 5 star review, we look forward to seeing you again next time

Vurdert til 4 av 5 stjerner

As always

As always, there are good deals and competitive prices, and you have the opportunity to try things before purchasing in the shop. I bought my Valerion Pro 2 projector, bracket, and 106-inch screen in Bristol. The whole team in the shop was very helpful and friendly. You can also take some items home to try before making a final decision.
The only thing that would be nice to have is a listening room set up to provide a more real-world experience. The specially treated acoustic room is nice, but most of us listen to music in normal living rooms. It would be helpful to have a room that better reflects a typical home environment.
Richard Sounds also seems to have more open-box deals available, which is good because, one way or another, customers can get better prices. Having a hi-fi room permanently set up with music playing would be perfect for sales, as it would give customers a better feeling of how the equipment would sound in their own homes

7. juni 2026
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Svar fra Richer Sounds - Bristol

Thanks so much for your feedback, we're thrilled that the Bristol team were so helpful.

We also appreciate your thoughtful suggestions on listening spaces and in-store setup, and hope you thoroughly enjoy the new set up of course!

The Richer Sounds team

Vurdert til 5 av 5 stjerner

Easy to deal with

Easy to deal with

18. oktober 2025
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Svar fra Richer Sounds - Bristol

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Vurdert til 5 av 5 stjerner

Great experience

Great experience, knowledgable staff, competitive price and plenty of opportunities to try out the various models of headphones on offer and test with my phone

18. mai 2026
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Svar fra Richer Sounds - Bristol

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

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