I was quoted a great price over the phone and placed my order. My item arrived the next day and I had a call and email notification. I also asked to use/borrow a Richer Sounds Head alignment protra... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We purchased a TV at a very competitive price. All the emails were helpful and explanatory. I spoke to Sean over the phone reference collection and he was very helpful. My husband picked up the TV wit... Vis mer
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Good price, discount applied for VIP membership after phone call to Customer Services as did not receive email voucher. George from Bath store dealt with order, excellent customer service. Product or... Vis mer
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The advice and assistance provided by Richer Sounds staff and third-party installers were invaluable and much appreciated. I am delighted with both my new Yamaha A6A Receiver and LG EVO C5 TV. Thank... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Kontaktopplysninger
4A York Place, London Road, BA1 6AE, Bath, Storbritannia
- 0333 900 0088
4,9
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great experience
Great experience, staff friendly and very Knowledgeable, Tom was happy to help me set up my record player;-) Thankyou Richer sounds..;-)
17. januar 2026
Svar fra Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
All good with kindness
15. januar 2026
Svar fra Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Sales team were really helpful
Sales team were really helpful and experienced. Next day delivery
14. januar 2026
Svar fra Richer Sounds - Bath
Thank you for your wonderful feedback
Great customer service.
After looking on their website and comparing prices with others I decided to go with Richer sounds.
I did find the TV I was going to buy slightly cheaper on another site and contacted the telesales team they were so helpful.
They beat the other price and with the 6 year guarantee Richer Sounds gives it was easy to choose them over all the others.
13. januar 2026
Excellent service from the Bath branch
Saw an item on line, Manhattan TR-4 box, and enquired re availability by email.
Super quick response and after a couple of further questions I made the purchase.
Great price, delivered 2 days after purchase date 👍
I cannot fault the quality of the service and product.
Great job Richer Sounds!!
10. januar 2026
Excellent service from Fred in the Bath…
Excellent service from Fred in the Bath store and the guys who fitted a new bracket for me
12. januar 2026
Excellent follow service and competitive prices.
Very helpful in explaining the comparison of Denon 2800 and Sony 1000 surround sound amplifier.
Post sales support was excellent with Shaun as there had been a short technical query and error on invoice which resolved and corrected very quickly.
Thank you
8. januar 2026
Talking to humans in a shop is way better than online!! :)
I was browsing online but couldn't make up my mind about something and phoned the Bath store direct. I ended up talking to Sean who talked me through the options etc and I ended up ordering a set of speakers and stands at a great price with a great deal. Very happy in the end with my new Fyne Audio speakers
4. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Richer Sounds - Bath
Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.
Great product at a great price
Great product at a great price. Very friendly and knowledgeable staff.
6. januar 2026
Svar fra Richer Sounds - Bath
Thanks for your feedback, great to read you were happy with our service.
Miserable pick-up shop experience
Miserable pick-up shop experience. On-line purchase; I thought it would be easy to pick up and walk home. Large box is plonked onto desk. How can I easily carry this purchase? Don't know. Could I have a bag of some description? 10p. But I don't have cash. Then, card please. But it'll cost you more than 10p to process...and I have just spent £340! A large plastic bag arrives. Then: before you leave, would you like to become a Premium customer? Would I then get a free bag or similar help to carry the purchase home? No. Then thank you for nothing, Richer Sounds. (Thought: why didn't I just get Amazon or similar to deliver the same item?)
5. januar 2026
Svar fra Richer Sounds - Bath
Dear Mr Allinson,
Thanks for taking my call about your recent store experience today and again please accept my apologies for the way things were dealt with. Before the days of it being a legal requirement to charge for a bag, we also used to fashion box ‘handles’ from tape for customers who came to see us and collected their purchases whilst on foot.
I’ve since spoken to the store and whilst I understand from the manager it was a new colleague who dealt with this who may not have the benefit of this experience, more training is obviously needed. I will arrange this alongside our Operations team as well as mentioning to the team at the store to remember to always apply common sense.
Hopefully if you use us again in the future you will be one of the 98% of happy customers who review us on Trustpilot.
Seniorcomplaintsteam@richersounds.com
Tom Griffiths
Head of Customer Service
Richer Sounds
Question from Richer Sounds for a…
Question from Richer Sounds for a review.
I purchased a TAGA HARMONY HTR 1000
Just before Christmas.
Had a great time using this unit,
Very pleased with performance.
CD. Vinyl. radio. all very pleased with.
Only small complaint clock display dosent stay on permanently.
could be me not reading instruction properly.
Otherwise VERY pleased with purchase
Kevern
12. januar 2026
Anmeldelse skrevet uten oppfordring
Great Customer Service
Bought latest Sony OLED TV not only was price great but customer service second to none. Special thanks to Sean at Bristol for his help & support on a busy Sunday. I have been a customer for many years & service/kmowledge has always been great!
4. januar 2026
Svar fra Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Very knowledgeable staff providing a…
Very knowledgeable staff providing a great service.
2. januar 2026
Svar fra Richer Sounds - Bath
Thank you for your wonderful feedback
Just about one of the nicest businesses…
Just about one of the nicest businesses to buy from. Good and relevant advice, didn’t feel pressured, got a great product with an extended warranty at no extra charge. Can’t fault it.
2. januar 2026
Svar fra Richer Sounds - Bath
Thank you for your 5 star review!
Delivery on day requested no damage to…
Delivery on day requested no damage to box item working.
2. januar 2026
Svar fra Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Great experience as usual
Great experience as usual. Phoned up to see whether they had the TV we wanted in stock and was answered promptly by someone in the Bath shop. Ordered online and TV arrived for local pick up within a day. Very friendly staff there. TV is so far a joy too. Extra 6 year warranty is nice touch too.
30. desember 2025
Svar fra Richer Sounds - Bath
Thanks for your kind review, we look forward to your next visit.
Helpful and knowledgeable staff
Bought a TV and sound bar from the Bath store. Staff were helpful and arranged demos.
9. desember 2025
Svar fra Richer Sounds - Bath
Thanks for your 5 star review, we look forward to seeing you again next time
Excellent advice and assistance.
30. desember 2025
Svar fra Richer Sounds - Bath
Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.
Quality Service
People who know and understand the products they sell which is unfortunately not common anymore. Recommended some fantastic speakers and they sound great and are ideal for what I needed
29. desember 2025
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