Realalcazarsevilla Anmeldelser 

I searched on Google for the official website of the Royal Alcázar of Seville, and the first website that appeared was realalcazarsevilla.com, so I mistakenly thought it was the official one. When I purchased the tickets, I discovered that they cost approximately three times more than on the actual official website. I was also redirected to Feel Free Tours, which already seemed quite suspicious.
The day before our visit, we were contacted and told that there would be no guided tour in Spanish and that we would only receive a €10 refund, with the option to do the tour using an audio guide. However, the official Alcázar website offers tickets with an audio guide for approximately three times less.
On top of that, they told us they would not provide the tickets in advance, but that the guide would arrive with them on the day of the visit. This seemed very strange to us. We tried to clarify the situation and request a refund, but they were slow to respond and gave us contradictory information.
When we asked directly at the Alcázar, we were advised to be very careful with this company. Eventually, after insisting and saying that we would contact Visa and our bank, they refunded our money on the same day as the visit.
For me this was clearly an scam, and the whole experience was very strange and lacked transparency. I strongly recommend purchasing tickets directly from the official Royal Alcázar website and being extremely careful with this website, as it can easily mislead tourists and charges significantly higher prices.
Official website is alcazarsevilla.org

I am extremely disappointed and feel completely scammed by this website. While searching on Google for the official tickets to the Real Alcázar de Sevilla, this website appeared as the very first result because they purchased Google Ads.
The website design, layout, and domain name are maliciously crafted to look identical to the genuine official site (alcazarsevilla.org), intentionally misleading tourists into believing they are purchasing directly from the monument.
Only after the payment went through did I realize I was tricked into buying from a third-party agency at a ridiculously high markup. They charge an exorbitant, hidden premium while falsely claiming a "no cancellation" policy to trap consumers. This is a highly deceptive and predatory practice.
I demand a full refund immediately due to this misleading sales practice.
Booking number is:01458547
Locator:401783352971

This is a scam. I bought tickets on this site for me and three friends to visit Royal Alcazar. I soon realised that not only did they charge 3x the price of the official website but they also completely misrepresent their ability to actually buy tickets, while stealing your personal data (passport number, date of birth, email address and phone number). I did not provide this data within 30 minutes of booking because I had to collect passport details from my whole party (they don’t warn you of this in advance) and then they said they ran out of tickets for my slot. I rebooked for another day they offered, a full six days before the date and time I wanted, at which point they did have all the data required to book the tickets. The morning of the booking, they emailed to say there were no tickets left because the monument wasn’t open at the date/time I selected. It was, because we were there having booked tickets through the official website. The company offered me a refund through a fictitious process and then it was back to the endless cycle of AI bot responses. I did a charge back via my credit card, which the company have contested. Absolute waste of time and money. Avoid at all costs.

Ti fanno pagare 39,90€ anziché 15,50€ senza motivo, con il rischio che i biglietti non siano validi se non compili i dati entro 30min dall'acquisto, dopo aver comunque pagato e senza possibilità di rimborso. Siete delle fecce!

The Real Alcázar of Seville is an absolute must-visit and one of the highlights of Seville. This stunning palace beautifully preserves its Moorish architecture, with intricate tile work, elegant arches, and lush gardens that make you feel like you’ve stepped back in time. Every corner is full of history and artistry, making it a photographer’s dream.

It can get quite busy, so I highly suggest booking your ticket in advance to skip the lines and make the most of your visit. A truly unforgettable experience for anyone visiting Seville!

è uno scam in piena regola, NON è il sito ufficiale, il biglietto è venduto a più del doppio del prezzo, per quanto vale ho avvisato l'ufficio turismo che questo sito appare sempre in cima alle ricerche web mentre l'ufficiale galleggia tra il quinto e il sesto risultato

site de réservation mal pensé, conditions de vents à leur avantage, service client inadapté et accro a chagpt. Ne surtout pas réserver pas cette plateforme

AVOID. SCAM. Charges 25 euro extra for a ticket with no extra features.

They seem to pretend to be the official Alcazar website, but instead just overcharge you by 160%!!!! (So you pay 260% of the prize! More than DOUBLE!!)

And, despite them saying that they don’t affiliate with the real alcazar, that is very cleverly hidden or disguised.

The logo is big and black, and says REAL ALCAZAR, but then very small in yellow over the white background they write (by feel the city).

They say that the additional price comes with additional benefits, like the audio guide (which is free on the official website anyway) or customer support (which is an automated bot that just repeats useless stuff anyway) and is not needed unless you realize by how much they overcharged you.

I’ll attach the booking reference, for clarity.
8681044470

I would like to receive back the additional 40€ (79.80€ total instead of 30€) you mislead me to give you and then I’ll be more than happy not to use your customer service anymore. Thank you.

I purchased tickets/tour for the Real Alcázar of Seville after seeing a sponsored search advert and website messaging that gave a strong impression of an official/authorised route to buy and referenced “Free Cancellation.”
The advert read like this:
Official Tour Seville Alcazar
Visit Royal Alcazar of Seville. Book your Alcazar Tickets here. Free Cancellation. Priority access. Official Tour Seville Alcazar.
After purchase, when I tried to cancel, I was refused a refund and was told that cancellations/refunds are not permitted because tickets are named and for a fixed date/time. The responses I received relied on standard terms rather than addressing the consumer-facing “Free Cancellation” wording that influenced my decision to buy.
What I found confusing (and what I think other consumers should be aware of) is that the operation appears to be associated with multiple names/domains. I purchased through Feel The City Tours, and there is also a separate site/domain used in this space: realalcazarsevilla.com. In practice, this makes it easy for visitors to believe they are on an official monument channel when they are not.
For clarity, the official Real Alcázar website uses a .org domain (alcazarsevilla.org). I would strongly recommend visitors check that and compare prices before paying.
This review is based on my own experience and written correspondence with the seller.

Warning it's not official site of real alcazar .
They take for normal ticket horrible 35Euro, on official site cost only 15,50 Euro .

Es una auténtica estafa, compré en realalcazarsevilla.com pensando que era el canal oficial del Real Alcázar de Sevilla ya que se hacen pasar por ello y no lo es y lo peor es que revenden las entradas a un precio totalmente de usura, mas del doble del precio oficial
Me cobraron 39,90 € cuando la entrada general oficial cuesta 15,50 €.

No compréis aquí y denunciarlo donde podáis par evitar este tipo de abusos.

Scammer, ti fanno pagare 39,90 per poi fornirti dei biglietti da 15,50 che sono quelli ufficiali. Si spacciano per il sito ufficiale quando in realtà sono una “agenzia” che non offre nulla in più rispetto al biglietto standard

Not official website, price 3 times more expensive.

Une simple arnaque.
Il semble être un site officiel mais ils vous font payer deux fois le prix et l’audio guide est impossible à télécharger.

C’est une arnaque

SCAM! You pay almost three times the price of the tickets for nothing! Stay away from that website and go to the official one with .org extension.

Jamais reçu les billets, jamais remboursé !

I have to admit that previous posts are absolutely right. On one hand it is legally fine (I guess in Spain too :) to offer tickets for more than the official price but it’s morally wrong to pretend to be the official ticket shop and to ask more than double the price for no additional service. Why not offer a guide, personal welcome, free bottle of water for the extra charge? I would feel way better as a customer and kind of justify the overcharge.

Fake website acting like the official ticketshop.
High prices, difficult forms, and you will never get your tickets or your money back.
They reply on emails with answers which push you in an impossible loop and try to postpone your visit until you leaf the country so they don't have to pay you back.
We reported them with a group to Google, but they seem to have friends in high-places, because google just allows them to keep advertising with their scam.