Quick and easy conversation with Louise McGregor. Amend to policy completed, no problem and docs landed in my inbox straightaway. I will continue to use RCIB. It is refreshing to actually be able to s... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Ace Vale was fantastic from start to finish. It's never a happy day when you're handing over money for insurance, but her friendly attitude and excellent service softened the blow. I even cried a litt... Vis mer
My issue was dealt with in a very efficient, friendly and professional way by Cheryl Austin. Ive spoken with her twice this week and on both occasions she was very professional and friendly and d... Vis mer
Loved the service I received today and to be honest consistently with RCIB. Quick to resolve any issues and answer any queries. Never had an issue with any long wait times and ACE V dealt with my call... Vis mer
Informasjon om virksomheten
- Forsikringsmegler
- Bilforsikringsselskap
- Bedriftsforsikringsselskap
- Boligforsikringsselskap
- Forsikringsbyrå
- Forsikringsselskap
Skrevet av virksomheten
Right Choice Insurance Brokers Ltd (RCIB) are a Essex/East London based broker of a wide range of Insurance products including Motor, Home, Bike, Van, Commercial, Taxi, Motor Trade, and more recently, Breakdown Insurance via our AutoAid, Autonational and Euro Rescue sub-brands.
Kontaktopplysninger
St James House, 27-43 Eastern Road, RM1 3NH, Romford, Essex, Storbritannia
- 01708 336 519
- help@rcib.co.uk
- www.rcib.co.uk
4,7
Enestående
19k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 96 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I phoned up expecting to have a problem…
I phoned up expecting to have a problem cancelling the policy and Cheryl was very helpful in cancelling this- I even got more money back than I was expecting, so I was delighted. Call took just 11 minutes including menu time :)
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Ace v,was very helpful and explained…
Ace v,was very helpful and explained the changes to my policy ..
Very good service,
4. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Lack of proper communication
Terrible experience with lack of clear communication at every step of the way. Ample of emails pointing yo the portal but phones not answered. Unfortunately i found them via a comparison website so went with them. Can’t wait for the year to go,
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your feedback, we are sorry to hear of your experience. If you would like to contact us on help@rcib.co.uk we will be happy to help you.
Cheryl Austin has been acceptably great…
Cheryl Austin has been acceptably great with her customer service to my queries. Thank you bosses she needs a raise 💖
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Cheryl Austin was so kind
Cheryl Austin was so kind, understanding and helpful.
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback.
Very helpful and friendly service from…
Very helpful and friendly service from Louise McGregor.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your 5-star review, we appreciate hearing our staff are doing a great job.
I had a payment issue
I had a payment issue, which I was struggling to deal with, until Cheryl Austin called me and resolved this for me, I can’t thank her enough for the time and calls she made to help me.
Thank you so much Cheryl.
Adam brown
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for taking your time out to write this positive review. We like to hear that our staff are making customers happy and giving great service.
Very helpful sorted my issue out
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your 5 star review.
Cheryl Austen - star
Simple to make contact, easy to add amendment, customer care assistant very friendly & easy to talk to and explained details of change
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for 5-star review! We do really appreciate all our customer feedback and reading ones like these are fantastic to see. We will make sure Cheryl reads this.
Dealt with my query and gave a…
Dealt with my query and gave a resolution.
Excellent customer service
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your kind words and 5-star review.
All good 👍 👍👍
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your 5 star review
Easy process
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for insuring with us and thank you for the feedback.
They were very understanding of my…
They were very understanding of my situation and made sure I was comfortable with the arrangement. Very quick too. Staff member was very polite and helpful
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Svar fra RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Just bought a new vehicle and needed to…
Just bought a new vehicle and needed to amend my policy. IAN WELLS was very friendly, helpful and took time to explain the change over. He is very professional and made the experience a good one
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your review, we really appreciate your comments about Ian. We will pass on the feedback
Customer service was good
Customer service was good. Cheryl Austin was very helpful. It would have been much easier if I could have cancelled online instead of calling.
26. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your review, we really appreciate your comments about Cheryl. We will pass on the feedback
James the representative was very clear…
James the representative was very clear and he had good sign posting and communication skills. Easy to speak with and easy to understand. Something rare these days so i wish him the best going forward and hope he keeps it up.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Quick response
Quick response, very helpful and accomplished what I needed to do.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you very much for the review, it’s great to hear things went well.
This is a first class company. 1st class customer service
This is a first class company. James was so helpful, polite and professional. Would highly recommend this company.
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
Thank you for your review, we really appreciate your comments about James. We will pass on the feedback
Very helpful and very accomodating
27. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra RCIB
We always appreciate customer feedback and are pleased to hear you were happy with the service.
Dette er Trustpilot
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Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
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