Rasmus Auctions Anmeldelser 

Extremely Disappointing Experience — Paid Over $14,000 and Could Not Access My Purchases
My experience with Rasmus Auctions has been one of the most frustrating and damaging business experiences I have ever had. I paid more than $14,000 for auction merchandise, yet I was repeatedly denied a practical way to pick up items I had already purchased and paid for.
My account was disabled by management, which prevented me from logging in to access essential pickup information, including the pickup address for items scheduled for collection. I spent an entire weekend and business day trying to get help through calls, voicemails, text messages, and messages to multiple employees. I received little to no response.
When I finally reached out to sales for help, I was told that the CEO had instructed that all communication must go through the company’s attorney. However, no one would provide the attorney’s name or contact information, and my direct questions about whether I would be allowed to retrieve my paid merchandise were ignored.
This was not a minor customer-service inconvenience. For a business owner, being unable to access inventory that has been fully paid for can create real financial losses, missed jobs, scheduling problems, and damage to customer relationships. The lack of communication, lack of accountability, and apparent unwillingness to provide a straightforward solution were unacceptable.
I expected basic professionalism: clear pickup instructions, a working account, a response to urgent messages, and access to merchandise I had paid for. Instead, I was left without answers while a substantial amount of my money remained tied up.
Based on my experience, I would strongly caution any buyer, especially contractors, resellers, and business owners who depend on timely access to purchased inventory, to carefully document every payment and communication, confirm pickup procedures in writing, and think carefully before trusting Rasmus Auctions with a time-sensitive purchase.
It's been over a month and a half now and I still await gerting my money back and a response from the management.

I'm having fun exploring this world of online auctions. I have a shopping list of items I'm looking for and set bid limits in advance. Note that sniping does not work on Rasmus options, bidding in the last minute just adds another minute to the clock.

I've picked up from a number of the common locations: Laurel, Alexandria, Fredericksburg, and Harrisburg. My experience has been a little different across sites. I really haven't had any issues with any of the sites other than Harrisburg. Typically, the listings show online images of the item and photos of either the item itself or the box it's in. Occasionally those item photos are a bit misleading, in that they'll share a closely cropped photo of one side of the box, though in reality there's a gaping hole on the other side. I haven't had any big surprises with any of the items from those sites, however, leading to my 4-star review.

My one experience with Harrisburg, though, was different, and I will not be participating in auctions from that site again. I got 10 items, and 4 of them had significant issues. One listing contained NO images of the actual item, which would have been helpful, as "missing 1 box" meant that half of the item was missing. Replacing it would cost the price of a new item or double the price of a Marketplace item. The second item was an electric power tool. The example image and the box were of different items, and the item itself smells strongly of gasoline. I'm hoping the gasoline isn't someplace that can cause a fire when I plug this thing in. The third item was for another electric appliance. The photo of the box looked pristine. It was described as "[Item/Model No.] packaging diagrams the [cool features]." That looks like it was written by AI, right? Well, to me it seems the description was deliberately misleading as the box DID NOT contain the item, just accessories and paperwork. It would have been just as easy to give an accurate description as it was the misleading one "box is lighter than it should be". I've never seen such a weird description on an item that didn't have the issue. The 4th item was also a power tool, though with the least problematic issue. The item was described as new out of box, but if that's true the item had been out of the box and probably in the sun for a VERY long time. In the end, I wasted more than 2/3 of the money I spent on the 10 items, and the 4 hours of driving just added insult to injury.

So, my advice is, set limits for yourself in advance, put in your final bid ~2:15 before the closing time, and avoid the Harrisburg auction location. Have fun!

I've won items at 2 auctions now. The first was one in Maryland, and it was an awesome experience. Scanned our phone, promptly brought our items to us, everything was as expected. They even helped us load our truck, which we weren't expecting but was helpful.

The second experience was... Not that experience. We showed up and gave our name. I included a photo of the listing in my Google review, but the item was listed as quantity 6 of a two pack of boards. We measured and confirmed that 12 of the boards was what we'd need for our space, so we bid on that and won. They provided us with 6 boards total, instead of the 12 you would get if any other website worded a listing in such a way. When I asked them about this, they kept saying 2x3=6, which, while true, didn't apply to this listing, as no where on the listing did they say anything about 3. The woman working there also mentioned that the listings were written by AI and sometimes pick up the wrong numbers.

We brought this up to Rasmus support, and when I told them that if I purchased from Amazon for example, and the listing said pack of 2, and I ordered 6, I would get 12 total boards. The support person told me this was not Amazon. They sided with the sellers. Screenshot of this attached in my Google review.

We had also purchased a sink. They looked around some, then told us someone else had taken it? It was just gone. They would refund us at least, but unfortunately we had also bid on an accessory specifically fitted to that sink. We asked if they could refund us for that as well, since they lost our sink, and they said no, our only options were taking the accessory or forfeiting it.

This was a really frustrating experience all around. I would not recommend this company to anyone. If you have to use the company, I would suggest avoiding any Richmond auctions that list "711 Hospital St, Richmond, VA 23219" as the pickup location. Or at least, don't trust any of the numbers they list.

Reliable steady auctions from city to city always a great experience bidding and picking up

Every time i bid win or anything its usually a pleasant interaction

I enjoy the convenience of bidding online and the warehouse is close by so it’s very convenient. The staff is super helpful and friendly. Especially the one lady that checks people in. She’s super nice. But mostly everyone is. I haven’t had too many issues with items. Have to make sure you read the description.

I love Rasmus! The Alexandria location is exceptional. Timely, helpful, and great items to sell.

Easy to use, would do it again.

I purchased 45 plants from Rasmus Auctions based on auction listing photographs that depicted healthy, well-maintained plants. The goods delivered were materially different from what was advertised.
I drove six hours round trip to the designated pickup location. On arrival, the plants were staged in an open lot with only partial shade, in direct sun, and the container soil was bone dry — evidence of prolonged neglect and lack of irrigation. More than half of the 45 plants were dead. Several plants I purchased could not be located at all. Of the plants retaining any green foliage, that foliage was brittle and desiccated, indicating advanced heat and drought stress that is frequently unsurvivable even with immediate care.
I advised the on-site staff that I would not accept dead or dying plants and requested a refund. I was referred to K****, identified as the Rasmus representative on site. K**** claimed the plants would “come back to life” once watered. I asked why, if that were true, the plants had not been watered before customer pickup. He offered no explanation. K**** then stated he would refuse a refund on any plant retaining green foliage, regardless of its condition. When I pointed out that the remaining foliage was brittle and dry and reflected likely irreversible damage, he did not respond further and offered no remedy.
Because the merchandise was dead, dying, or missing, and materially not as described in the auction listing, I declined delivery of all 45 plants. Nothing was taken into my possession. I took photographs documenting the condition of the plants. Because the onsite auction staff declined to resolve my problem, I'm having to go through my credit card company to resolve the situation. I'm frustrated with this entire experience and cannot recommend doing business with Rasmus.

Kenny , the auction point person was fantastic! He made what could have been a trying experience - a pleasant one .
The communication / administration from behind the scenes was also seamless .

First time bidding with Rasmus and likely my last. Disorganized pick up, incorrect lot titles and descriptions, dismissive attitudes. No issues with the auction site or bidding; that went well. I bid on a number of plants from a nursery auction. I specifically selected plants based on the lot titles and descriptions. Photos were acceptable for most of the lots. Upon arriving on time at the pick up window, there was a delay... Again not a major problem but appeared disorganized. I expected my winning lots to be easily identifiable. It took a team of three plus me to find the mostly unmarked plants. I won a specific plant but was handed a completely different one in its place. I raised the issue and was dismissively told the last photo on the lot showed a plant tag with a different name. Unfortunately, based on Rasmus' terms and conditions, the lot titles and descriptions prevail over any photos. Lastly, as the auction house responsible for the lots until pick up, I expected living plants. Most of the plants were dying, dead, or extremely stressed due to lack of watering. Good luck bidding with this auction house.

This was my second time attending the Rasmus Live TV Auction, and they are already five shows in!

The auction is thorough, well-organized, and nicely paced. Eric does a great job explaining everything in detail—from the item itself to when and where you can pick up your winning items. BidCloud is also very easy to navigate, which makes participating in the live TV auction simple and convenient.

What I really appreciate is that it’s family-run, and you can tell they genuinely care about their customers. Picking up your items is super easy, and the staff is always friendly and helpful. Antonio runs this, does a great job! Whether you win something small, like a screen protector through the online auction, or something much larger, like a refrigerator through the live auction, they’re there to help load your items into your vehicle.

Overall, it’s a great experience from start to finish. I highly recommend!

This recent site change has not been smooth. Some initial issues have resolved but there are still problems. Pages do not refresh actively. The contact us feature is inconveniently placed. The text/email notifications are significantly worse than before. The bid feature doesn't allow for adjustments to the max bid.

They assisted me when needed and made sure I got all that I bid on. Thanks

They are organized and efficient. The staff are very nice. I'm hooked.

Very professional- friendly - informative
Thank you

Rasmus Auctions are always easy and Faire, I like that they give details about the items if anything is damaged or missing they let you know. The pick-ups go smoothly.

Professional, polite, very helpful and courteous.

The staff was most responsive and friendly. Answered all of my questions and provided all the help I needed.

I’ve been using Rasmus auctions for probably more than 20 years. Never had a bad experience. It’s nice that they have pick up locations around my general area. The redesign website keeps getting better.