Radiators 4u Anmeldelser 223

Svar fra Radiators 4u

Oppdatert for 2 timer siden

Thank you for your fantastic review! We’re delighted to hear you were impressed with the quality of the Ramone Textured Black radiator valves. We pride ourselves on supplying high-quality heating accessories and stylish radiator valves that combine durability with modern design. It’s great to know your order arrived quickly with next day DPD delivery and that the packaging met your expectations. Thank you for choosing us for your home heating needs — we hope to help again with your future radiator and heating supplies!
Kind regards, Wayne, Radiators4u

Svar fra Radiators 4u

14. apr. 2026

Thank you for your feedback. We’re sorry to hear that you were disappointed with your recent experience, and we appreciate the opportunity to clarify the situation.

Firstly, we would like to clarify that our returns guidelines do not advise customers to tape or alter the original packaging. As outlined in our returns document, items should be returned in their original condition and packaging where possible, as this helps ensure they arrive back to us without issue. Additionally, if any damage is identified prior to return, this must be reported to us so that we can advise accordingly.

Upon receipt and inspection of your return, the valves were found to be damaged. We provided you photographic evidence of this at the time to demonstrate the condition in which the items were received. Unfortunately, once items are deemed damaged, we are unable to process a refund as they are no longer in a resalable condition.

You were offered the option to have the items returned to you or for us to dispose of them on your behalf and your instruction to us was to dispose of the goods.

We are sorry that this experience did not meet your expectations and we do take your comments regarding communication on board, as we are always looking to improve our customer service.

Svar fra Radiators 4u

17. mars 2026

Thank you for your review. We’re sorry to hear about your experience and appreciate you taking the time to share your feedback.

From the information provided, the item supplied should have been the correct product. However, we understand your concerns regarding the packaging and labelling, and we would like to investigate this further.

To help us look into this properly, please could you provide additional details, such as photos of the item, packaging, and any labels on the box? This will allow us to review what may have happened and address any potential issues.

We’re also sorry to hear that you incurred return costs, and we’d like the opportunity to review this as part of our investigation.

Please contact our customer service team directly so we can assist you further.

Svar fra Radiators 4u

Oppdatert: 25. feb. 2026

Hi Rosalyn, thank you for your review. I can see that we shared the relevant call recording with you in which your husband requested a column radiator and he provided the product code. Based on this information, we processed the order accordingly. We subsequently received an email from him confirming acceptance within the bespoke order confirmation. In light of this, we are satisfied that the order was handled correctly and in line with the information provided and confirmed. If you require any further information, please let us know.

Svar fra Radiators 4u

4. des. 2025

Thank you for your feedback. While we’re disappointed to hear about the service you received, we’re committed to putting this right and ensuring your situation is resolved. Please share your order details with us privately and we will look into the matter and advise on the next steps.

Svar fra Radiators 4u

20. nov. 2025

Hi Diane,
Thank you for your message and whilst we understand the inconvenience caused attempts had been made to contact you to arrange a suitable delivery date for your order. We have explored various options to arrange an earlier delivery date but unfortunately nothing sooner than the secured date of Monday 24th November. We will continue to monitor your order to ensure that upon arrival you are satisfied with the goods.

Svar fra Radiators 4u

Oppdatert: 25. juli 2024

Hi Vlad,

Thank you for your review. I am also sorry to hear you have had such a poor experience with us.

I have taken the time to investigate this and am keen to talk to you regarding this challenge.

I have tried calling today and have sent an email.

If you could call me on 02394216216 I would be happy to discuss this in more detail.

Kind regards

Laura
Customer Service Manager

Svar fra Radiators 4u

5. mars 2024

Hi Glyne,

Thank you so much for this feedback - it's great to know you're happy with your experience with us! :)

We'll definitely pass your comments on to the relevant departments.

We look forward to seeing more updates as and when the goods are fitted!

Hope to hear from you again in the future.

Best Wishes,
After Sales

Svar fra Radiators 4u

9. feb. 2024

Hi Katy,

We're very sorry to see this feedback.

Your goods were ordered on the 31st October 2023 and delivered on the 3rd of November 2023. You then reached out to us on the 5th of February 2024 to report the damage, which is 94 days after delivery.

You advised us that you had only inspected the packaging which did not show signs of damage, but you have not actually inspected the radiator itself.

We were advised you have kept the goods packaged up since delivery, until the 5th of February when you had a plumber on site for fitting.

You then followed up with an email where you have stated you were reporting the damage within the 90 days of the product arriving with you. Please refer to our Terms and Conditions below:

"8.1 You shall be deemed to have accepted the Goods 24 hours after delivery.
8.2 You should carry out a thorough inspection of the Goods within 24 hours of delivery and should inform us immediately of any defects or missing parts which a reasonable examination would have revealed. Written notification to us should be received within 3 working days of delivery of the Goods.
8.3 Where you have accepted, or it has been deemed you have accepted the Goods, you will not be entitled to reject goods which are not in accordance with the contract."

Despite your delay in reporting the damage to us, we have still reached out to our manufacturers to see if there is anything they would be able to do as a gesture of goodwill. We explained to them that you have stated the packaging looked intact so this dent went unnoticed.

Unfortunately they advised they would not be able to offer a replacement, refund or repair due to the delay in reporting the damage. We explained to you that our manufacturers hold the same policy as us - 3 days to report damage/missing parts or items - as the time window to investigate whether an issue could have occurred in transit or before despatch is very short. After a certain time, damage on site becomes a very real possibility.

You have not been able to conclusively prove that the radiator was delivered damaged, and that there was no damage to the external packaging. We have only received two images, both only showing the damaged fragment of the radiator, taken and sent to us over three months after delivery, and we have not received any photos of the packaging. At this time, it is not possible to prove the condition of the item when it was first received.

As we are unable to offer any further assistance with the damaged radiator ordered on the 3rd of November, we offered to assist in purchasing a new radiator with a possible discount.

We have also explained the difference between the time period for inspection versus our returns policy. We happily accept returns up to 90 days from the date of purchase (which you are also outside of), for any goods unused, undamaged and still in their original packaging. This does not in any way relate to the time window given to report damage or missing parts.

We have offered and supplied touch-up paint as a gesture of good will in order to partially alleviate the damage.

We will still be happy to assist in purchasing a new radiator should you wish to replace the one you've got now. Please feel free to reach out to us on 02393 162 169 to discuss.

Thank you,

Column Radiators 4u
After Sales

Svar fra Radiators 4u

Oppdatert: 6. des. 2022

Hi Harry
Unfortunately the first time we knew about your challenge was when your review went live onto this site. We investigated this straight away and found that your original discussion was directly with the manufacturer and not us here at Column Radiators 4 U. Therefore we were not aware of this issue at all. We discussed this straight away with the manufacturer, who were very sorry for the issues you have faced. They also agreed that this should have been handled much better and they also should have informed Column Radiators 4 U about your issues. Therefore they have agreed to refund your order in full. I have called you in the meantime, explained in full and obviously appologised. This is not the service we expect for our customers. We have also discussed you placing a new order for one of your customers, and therefore we have opened an installer account for you. This will give you the added installer benefits and discounts on any new order you place. We hope that you are happy with the after care that you have received from us relating to this challenge, and we look forward to helping you with your new order, and working with us again on your new projects
Warmest Regards
The Operations Manager

Svar fra Radiators 4u

15. nov. 2022

Hi Lawrence Thank you for taking the time to leave a review. I have had a look into this for you. I can see that you placed your order on Monday 3rd October. You then called on Thursday 6th, to check on your order so we of course checked with the manufacturer. They confirmed that same day that we can book your delivery for Wednesday 12th October which was a total of 7 working days, and yes you are completely right longer than advertised. I have also checked and we have only booked in one delivery with you which was on Wednesday 12th October, this took slightly longer because this particular factory agreed to deliver your order on their own vehicle. I cannot see that any other delivery attempts were organised or failed. However I can totally understand your frustration with the lead time. Im sorry to say that the manufacturer has taken longer with your order, and therefore the Commercial Director is having a meeting with the Manufacturer this week to address your concerns so that we can tighten the gap on any delays. Our aim is always to meet the lead time advertised and we are as transparent as possible. We apologise once again that there has been a delay with your order. Kindest Regards The After Sales Team

Svar fra Radiators 4u

28. okt. 2022

We are very sorry to hear that you are not happy with the last order. I can see that you have placed 5 orders, in total 7 x rads, and we can see that you have also left a positive review in the past.

I am very sorry to see that one of your orders has had an issue with 1 of the radiators. Just to make you aware, all of the radiators are quality checked before leaving the manufacturer. Cast Iron radiators are very heavy and can be anything from 80/100 kg, they are sectional products and as a result of this can become loosened when they are lifted - this may on occasion occur during the last part of their journey.

When we received the issues with the leak, we got straight onto the manufacturer for a solution. We offered to either send spare gaskets or pick up your radiator and resolve this for you, of which you chose the gaskets. As you had further issues, we of course arranged a collection for this to be rectified at the manufacturers.

We of course will fix/repair or replace relating to any issues covered under the warranty unfortunately plumbers costs are not something we cover and this is clearly stated in our terms and conditions which are available on our website.

The cufflinks, you have referred to, are actually the couplers for the TRV valves which are a completely separate product to the radiator, and therefore had no need to be returned with the radiator.

The manufacturer would have removed these parts in order to carry out the repairs needed. We are sorry to hear that these parts were not returned to you but we were not aware that you had returned part of the valve with the radiator. You mentioned much later that these items did not get returned to you. Once we found this out we have offered those parts of the valve and have offered to send those out for you free of charge, you have now confirmed that you would like these and they are being sent out today.
If there is anything we can do to help with this please do reach out.

Svar fra Radiators 4u

28. sep. 2022

Hi Emilie
Sorry that you feel you had a poor experience with us.

The issue with your order was due to the products you ordered “on-line” coming from two different manufactures.

The paint used was/is the same colour on both radiators, but the undercoat & the base material used by the manufactures can be different & leave a slightly different end finish.

We did send you a bespoke order confirmation to outline what was on your order & our sales team worked with you all the way through the ordering process.

When you reported the issue at hand, our aftersales team worked with you to get this issue rectified. Which we did.

Sorry that you feel you should have took your business somewhere else. The company in question are a good company that we work with & supply on a regular basis.

Now that the issue at hand has been resolved & you have the finish you wanted, I hope you can appreciate the wonderful radiators you have.

Svar fra Radiators 4u

19. mai 2022

Thank you for taking the time to feedback to us about our service. I am sincerely sorry to read this review. This is not the grade of service that I expect from our team. There was absolutely no reason for that team member not to sort out a replacement wall plug and get this shipped out to you the same day. I did advise the Customer Service Supervisor to call to you, to get this organised as soon as a had read your e-mail. She did reach out to confirm this, unfortunately by the time this call was made, you notified us that you had already sourced your own. I totally understand that renovations can be very disrupting, and so a friendly ear would have been what you would have expected from us. Once again, I am very sorry that the service level we expect was not met in this instance, and for that I will be addressing this further. If there is anything in the meantime I can do to help with this matter, or you would like to discuss this further please do not hesitate to contact me.
The Operations Manager

Svar fra Radiators 4u

9. des. 2021

Hi,

We are sorry to read of your 1 star review.

We understand this is extremely frustrating as this is something we are really struggling with across the board as an industry at the moment due to constant delays with customs and shipping globally.

As per our communication with yourself - manufacturing were expecting stock into them today however we were informed that the ports were closed due to the bad weather experienced at the beginning of the week.

We are confident we will receive confirmation of safe arrival to manufacturers tomorrow and we will continue to keep you regularly updated.

Kind Regards,
After Sales

Svar fra Radiators 4u

5. nov. 2021

Thank you for your feedback. I am so sorry to hear that you have waited a while for your radiator.

After investigating and looking through the notes, I can see that the communication from us has not been very good and I would expect more from our team.

The information we get from the factory has also been very sporadic and I would like to explain that unfortunately the radiator issues have been with the supply of the sections to make up the radiators and getting the items actually into the UK.

Unfortunately the dates from the manufacturer were moved by them and not communicated to us on more than one occasion. And we have not been pro-active in chasing for updates either.

I can see that we have now been given a confirmed date from the team and your order is now due to be with you on the 10th November. The team will be instructed to keep you updated and if we have any further information from the manufacturer to keep you informed.

I apologise for the delay and lack of communication and will be discussing this order with the staff at length.

Kindest Regards
Sales & Customer Service Manager

Svar fra Radiators 4u

22. okt. 2021

Thank you for your review.

It is great to hear you feel the quality of our products is excellent and we are sorry to hear of the challenge faced during the order process.

Unfortuntely we do not do an exchange service but I understand arrangments were made by our Customer Service team in order to get this rectified as conveniently and quickly as possible and the refund was processed by our Accounts department for the valves returned the same day they were recieved back to us.

We are pleased we could get this resolved and that you are happy with the products recieved.

Kind Regards,
After Sales

Svar fra Radiators 4u

9. sep. 2021

Thank you for your review. We are sorry to hear of your challenge with the couriers during your order process with us however pleased that we were able to get this rectified and resolved for you quickly and efficiently. Kind Regards, After Sales.