Took up Racing TV’s offer of a free month’s trial on 25/3/26. Rang them on 13/4/26 to say that I didn’t want to renew at the end of the trial and was immediately cut off! Very disappointed and won’t... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Terrible company. Threatening me with debt collectors after multiple requests to cancel a contract I was unaware was 12 months term. I have explained that I don’t use the subscription nor do I want it... Vis mer
Selskapet har svart
I have been a member of Racing TV for several years now and the coverage is as good as ever. You feel valued as a member with the chance to go to a number of free racedays during the year through thei... Vis mer
Selskapet har svart
in the 7 .12 race at ayr ive been betting years now please tell me how jockeys can get away with it pulling the favorites head off all race why do that if it cant pick up afterwards its just another w... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Racing TV is the home of British and Irish horse racing, broadcasting every race live from 61 racecourses. The channel shows over 8,000 live horse races every year, with 90% exclusive to Racing TV. The channel is available on Sky, Virgin Media, Eir TV, Vodafone TV, Apple TV, Amazon Fire TV and Android TV. Racing TV members can also view online, mobile app and via mobile web at racingtv.com. Racingtv.com features in-depth racecards with odds comparison, daily tips, a fast results service and so much more! Racing TV is 100% owned by its shareholder racecourses, meaning all profits are reinvested directly back into racing.
Kontaktopplysninger
Storbritannia
- www.racingtv.com
2,8
Middels
141 anmeldelser
Har svart på 23 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
Had an issue today with watching a particular race, emailed in and Scott responded immediately with the exact help I needed. Fantastic customer service!
17. april 2026
Anmeldelse skrevet uten oppfordring
Very quick response and resolution to…
Very quick response and resolution to my enquiry/issue. Love the efficiency. Also appreciate the acknowledgement/understanding of my concerns and a common sense resolution.
Thanks again!
15. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thank you so much for your kind words! We’re really glad we could resolve your issue quickly and in a way that felt fair and straightforward.
We hope you continue to enjoy all the excellent racing on Racing TV!
Thanks again!
Racing TV free trial
Took up Racing TV’s offer of a free month’s trial on 25/3/26. Rang them on 13/4/26 to say that I didn’t want to renew at the end of the trial and was immediately cut off!
Very disappointed and won’t bother with Racing TV again.
13. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thank you for your review. We’re sorry to hear you were disappointed with your experience.
When you contacted us on 13 April, your request to cancel the free trial was processed straight away, as requested. This meant your access to Racing TV ended immediately at that point.
During the call, we did offer the option to keep your access active until the end of the trial period, but we understand you preferred to cancel right away.
We’re sorry if this caused any confusion or gave the impression that you had been cut off, and we appreciate how frustrating that must have felt.
Thank you for giving Racing TV a try, and we appreciate your feedback. If you’d like us to look into anything further, please don’t hesitate to get in touch.
Monthly pricing, buried 12-month lock-in, then debt collection threats
I signed up to Racing TV to watch a single race while visiting my grandfather. The signup flow strongly presented the service as a monthly subscription with pricing shown per month, which gave the clear impression of an ordinary recurring monthly service.
Only afterwards did I discover Racing TV considered this to be subject to a 12-month minimum term, and I later received a letter threatening debt collection over the remaining balance after the payment method failed and the service was suspended.
What I found especially disappointing was that the key commercial impression was “monthly subscription”, while the alleged 12-month commitment was not presented clearly or prominently in the way an ordinary consumer would expect for something so important. In my experience, the crucial term appeared buried in dense small print rather than being made obvious upfront.
Customer service then relied on that hidden term and a confirmation email sent after signup, rather than addressing the basic concern: that the signup journey did not make the 12-month lock-in remotely clear enough before subscribing.
Very poor transparency and a disappointing way to treat customers.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thank you for taking the time to share your feedback. We are sorry to hear about your experience and the concerns you’ve raised regarding the clarity of our subscription terms.
We understand how frustrating this situation must feel, particularly if the 12-month minimum term was not as clear as you expected during the sign-up process. We aim to present all key information transparently, and it’s disappointing to hear that this wasn’t your experience, but we do understand that our team considered your concerns and as a goodwill gesture cancelled your subscription.
Your comments about how the subscription is described - especially the emphasis on monthly pricing versus the minimum term - are noted and will be shared with our team as we continually review how we communicate important terms to customers.
We appreciate your feedback and are sorry again for the frustration caused.
A con site full of fraudulent horse…
A con site full of fraudulent horse raceing keep away thease people who.run it should be jailed for life
26. mars 2026
Anmeldelse skrevet uten oppfordring
My love of Horse Racing and Racing TV
I have been a member of Racing TV for many years now and have been very impressed with the members club and the the team that manage it, it’s a brilliant innovation where you can choose from the many meetings they arrange for you to apply for, and the tickets are free which also helps to keep your costs down for a great days racing, apart from this the young lady hostess Charlotte makes you feel very much a very important part of the racing club she somehow finds time to speak to all of members who visit these meetings and then you get one of RTV’s presenters and a guest speaker sometimes an ex jockey who go through the runners on the card and talking about there chances which can sometimes be very helpful in making your choices of selecting your horse, and the thing I like most of all is chatting to like minded punters and talking about your highs and lows in punting.
If you love your racing as much as I do then this is the club for you.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi Paul,
Thank you so much for taking the time to share such thoughtful and detailed feedback.
We’re absolutely delighted to hear how much you’ve enjoyed being part of the Racing TV Club over the years. It’s fantastic to know that the range of racedays, complimentary tickets, and overall experience continue to deliver great value and memorable days out.
Your kind words about Charlotte will mean a great deal to her. She truly is a huge part of what makes our Club Day events special, and we’re so pleased that her efforts to make every member feel welcome and valued have stood out to you.
Thank you again for your continued support and we look forward to welcoming you to many more Club Days in the future.
Valued Member
I have been a member of Racing TV for several years now and the coverage is as good as ever. You feel valued as a member with the chance to go to a number of free racedays during the year through their Club Day initiative. I also use their excellent website every day to watch replays and check out the latest news and tips.
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi Ed, Thank you for your feedback - it is very much appreciated and we are delighted you are making the most of your Racing TV membership!
A great TV channel
I have been a member of Racing TV for the past 7 years, their coverage of the racing is second to none. As a member, one is able to go to Club Days at the racecourses free of charge. On some occasions by automatic ballot, a VIP experience is offered with access to a hospitality box, refreshments, expert tips and pre-race access into the paddock. All in all, a great day out and I highly recommend membership.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi Edward, Thank you for your feedback - it is very much appreciated and we are delighted you are making the most of your Racing TV membership!
Great day out
Great day out . Racing tv go out of their way to ensure customers get a great experience when they come racing. As a person who attends many of their VIP days , I would thoroughly recommend these days to anyone thinking of attending.
23. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi David,
Thank you for your review. We’re delighted to hear that you had such a great day and that you enjoy attending our Club Days. It’s fantastic to know you would recommend these experiences to others, and we really appreciate you taking the time to share your feedback.
Terrible customer service rude and…
Terrible customer service rude and verging on threatening seems to be the order of the day for this awful company
20. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi,
We are really sorry to hear about your experience - that’s certainly not the level of service we aim to provide.
We’d really appreciate the chance to look into this for you and make things right. Please feel free to get in touch with our customer service team by emailing customerservices@racingtv.com, or you can call us on 0344 855 2977.
We’re here to help and would like to resolve this as quickly as possible.
The VIP days are really enjoyable
The VIP days are really enjoyable. The mix of people attending provides the catalyst for great racing chat. The relaxed atmosphere provided makes for a brilliant day at the races.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thanks for the review Mark, glad you are enjoying our Club Days!
Excellent value and experiences
Been a subscriber for many years. Always been a fair price especially when taking advantage of promotional discounts. Club days are exceptional, with multiple opportunities annually to come racing for free. On some occasions a vip experience is offered with access to a hospitality box, refreshments, expert tips and access to parade ring. Overall offers excellent value for money and can’t recommend this tv channel and racing tv club highly enough.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi Nick,
Thank you for your review and for being a loyal Racing TV member. We're delighted to hear that you're making the most of your membership and enjoying Club Days!
We look forward to seeing you at another Club Day again soon!
great value for money
Racing TV provide us with such great days out. The team who join us for club days at the racecourse are always helpful and supportive. This is such good value for money in addition to all the TV coverage.
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thanks so much for the great feedback! We’re delighted you’re enjoying our Club Days! It’s fantastic to hear you’re making the most of your Membership.
Racing tv is excellent day especially…
Racing tv is excellent day especially on club days and vip days if uv not joined then sign up ur missing out greatly .
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thanks so much for the great feedback! We’re delighted you’re enjoying Racing TV, especially our Club Days! It’s fantastic to hear you’re making the most of your Membership.
Great production and useful insights on…
Great production and useful insights on every race
17. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thank you - we're delighted you're enjoying our coverage!
Top Racing
I have been a RacingTV member for several years and have loved every minute of it. Brilliant coverage all over the world. They have the best experts and fantastic insights into all aspects of racing. Their race days are fantastic and easy to book.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi Peter, thank you so much for your kind message and for being a Racing TV member for several years.
We’re delighted to hear how much you enjoy the coverage, our experts, and Club Days! Your support means a lot to everyone across the team.
Thanks again for taking the time to share your feedback – it’s greatly appreciated!
Terrible company
Terrible company. Threatening me with debt collectors after multiple requests to cancel a contract I was unaware was 12 months term. I have explained that I don’t use the subscription nor do I want it and they continue to refuse. The customer service is terrible! They trick people and should not be a functioning company
5. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Hi Leah,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and the frustration this situation has caused.
Our memberships do operate on a 12-month agreement, which is outlined in the terms at the time of sign-up. However, we understand that misunderstandings can happen, and we certainly don’t want any customer to feel misled or unsupported.
We’d really like the opportunity to review your account and see what we can do to help resolve this matter for you. Please contact our support team directly at customerservices@racingtv.com with your account information so we can look into this further and work towards a fair resolution.
Thank you again for bringing this to our attention.
IA great experience
I have been a subscriber to Racing TV for many years since 2018 in fact and it continues to represent great value for money as a subscriber and the viewing is always top class with the programming always very good indeed
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Dear Michael,
Thank you very much for your kind message and for your continued support since 2018 - we truly appreciate your loyalty.
We’re delighted to hear that you feel Racing TV continues to represent great value for money and that you enjoy the quality of our coverage and programming. Providing top-class viewing and consistently strong content for our Members is always our priority, so it’s wonderful to know that’s reflected in your experience.
Thank you again for being such a valued member. We look forward to bringing you many more years of top-quality racing coverage.
Top coverage
Top coverage, top presenters, I watch every day. Club days great.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Thank you for your feedback and are enjoying our coverage!
We’re delighted you’ve been able to make the most of our Club Days. Creating added value for our members is incredibly important to us, and it’s fantastic to know you’re enjoying that benefit.
Been a subscriber to Racing TV for many…
Been a subscriber to Racing TV for many years and for a horseracing fan there is simply no equal. Quality coverage of UK and Irish racing everyday. With innovation and insights from RaceIQ and shows such as the Verdict. With a variety of quality presenters and pundits. Add to this Free to attend club days throughout the year, you can't go wrong great value for money and if attending 12 club days a year you're effectively getting your subscription for free.
1. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Racing TV
Dear Christopher,
Thank you for your feedback.
It truly means a great deal to hear from long-standing Members like yourself. We’re delighted that you value the quality of our British and Irish racing coverage, as well as the innovation behind RaceIQ and programmes such as The Verdict.
We’re also pleased you’ve been able to make the most of our Club Days. Creating added value for our members is incredibly important to us, and it’s fantastic to know you’re enjoying that benefit.
Thank you again for your continued support over the years - it’s very much appreciated.
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