Quictent US Anmeldelser 

I will not, ever, purchase from this company again.
We purchased, after positive reference/advise, from the sales "professional" at Quictent (Pearl), two "carports". We were told the company guaranteed "the products quality and customer satisfaction 100%". As soon as we saw the "quality" (or lack thereof) of the materials we requested a return authorization and full refund. We were declined our request and simply told to "return the items at our own expense, and a return would be processed within 30 days". The product materials are substandard, thin and no where near any American made product standards. The items require additional support reinforcement to be even be stable. They guarantee "100% satisfaction" , not true. They will not return the items without the buyer paying for returns, even after you have informed them of the sub-standard quality of the items. After further research, even Amazon says many of their items have "significant return activity".
Shame on me I guess, but please DO NOT PURCHASE ANYTHING FROM QUICTENT!!!! tHE ONLY REASON WE GAVE THEM ONE STAR IS BECAUSE THEY DO NOT OFFER ZERO STARS.

Our roof was had a hole in after one year of use. We were supposed to be getting a replacement. I had to pay $50 for the replacement. I did that. They said I would get it in 3-5 days. Then I got an email saying that they only had one replacement in their warehouse and it was damaged. One replacement?? I doubt that. On 4th of July I came home to my tent blown into my pool! Because of the hole in the roof, the wind picked it up and moved it! Each leg had 2 sand bags on it. 12 sand bags to hold it down. I had another tent from another company, not secured to the ground, it did not move!!

I was actually looking for parts. My canopy crops bar snapped and I was trying to replace it. I’ve purchased parts before, can’t figure out why I cant access parts

We purchased the 10’x20’ pop up canopy from Quictent via their Amazon page and it arrived damaged with a cracked metal pole making it impossible to set up. After a week of attempting to speak to someone at Quictent by calling and emailing them directly with contact information from their website, we received no response. We then followed up with Amazon customer service representatives who were able to get Quictent to respond. At that point, we were already forced to make other canopy arrangements and only wanted to return the Quictent product for a refund. We explained this clearly to the Quictent representative. We are now a week into active communications with Quictent - nearly three weeks after originally trying to contact them - and we still do not have a return label that they say they are generating and they won’t give us a refund without returning the product. Each new message from them comes with yet another offer of replacement parts that we do not want and continued delays in sending us the return shipping label. Avoid this company and their products at all costs. I’ve seen decent reviews, which is why I purchased from them in the first place, but I’m questioning their validity after my experience thus far.

The 20×30 tent is a nightmare to put together. We were trying to put it together from 10am-6pm with no success. Only to find out that the poles that are to be placed in the center, the holes were too small and it didn't fit (tent top). So disappointing because I was trying to use it for a party on tomorrow 5/30/2026. What need to rectify this inconvenience?

The website was easy to navigate, there were a couple of different items to choose from at a glance. I would recommend finding the shipping information, ie easier to find the shipping time details .

Well made products, fast shipping, & excellent customer service

Misleading promotions! Didn't remove my promotion until post payment! Tried to justify when I reached out. Predatory and misleading. Shop elsewhere unless you value being lied to.

Fast ship- though I didn’t get all 3 boxes at once, 2 came in 2 days and the 3rd came on day 3. No problem. I kinda wish I was given all 3 tracking id’s. They only give you 1 for the shipment. I was a little worried I wasn’t going to get the 3rd package.
The 12X20 tent is nice and tall, rounded and has wide entrances. The doors and the roof lace on, which is a little weird and the instructions are very vague on the doors. Because of the rounded top and support truss pieces, I believe this tent is going to hold up to winter elements. I might get some heavier stakes, the ones you get aren’t even a foot long. I really like the oblong shaped tubes. Wing nuts really make this tent easy to put together and not time consuming. I did not have to use any tools! Overall it looks like a good tent even though the cover wasn’t as heavy duty as I thought it would be. The design may compensate for the lighter material. We will see how it holds up its first Maine winter!

Great response and nice carport I made it stronger with extra pipes from my old canopy

They were very helpful and very informative thanks

We reached out to Pearl, Customer Service, at Quictent because we had damaged our canopy top and need to replace it. She was extremely helpful and efficient. We now have our new canopy top for a very reasonable price. Transaction was very smooth.

Easy ordering, fast shipper

Borrowed a friend’s Quictent for our wedding and the wind picked up and the tent collapsed, bending 8 of the poles. When I finally got a response, and after several emails, they agreed to send me replacement poles for $27. Thought that was a great deal until I got an email shortly after saying the poles I needed were damaged in the packaging process and they are now out of stock, but I could buy a new tent for $500 after there “special” discount of only $69.

Their quality and design doesn’t hold up to moderate weather, and their service is terrible, so buyer beware.

Excellent customer service from start to finish. The team was responsive, knowledgeable, and made the process of getting replacement parts quick and hassle-free. Everything was handled efficiently and professionally. Truly a great experience!

Customer support is excellent! I've purchased some extra items with no issues or delay. They generally contact you within 24 hrs and are very knowledgeable

I ordered my greenhouse cover on Monday, and received it on Wednesday. Excellent service and shipping was amazing.

The directions were some of the worst I’ve ever used. I reinforced my greenhouse and it was almost like what the one that in your email. I’ll have a much better working knowledge in the spring!

Top notch customer service which was quick to respond. Few companies offer this level of service.

I have been a loyal Quictent customer for years because of their outstanding customer service I get every time I need something.