To be clear, I am writing this as a financial adviser. A client was put in a difficult situation by his bank and needed money at very short notice. Providence really went above and beyond to... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Things are more complicated than with other companies. Your license makes customers, IFAS works two times more. No clarification with procedures. Not having a contact in Mexico makes everything co... Vis mer
The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... Vis mer
Selskapet har svart
The customer service at Providence is absolutely excellent. The team are very efficient and process our requests very quickly. They are very helpful and informative. We look forward to continuing to w... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Providence
Skrevet av virksomheten
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Kontaktopplysninger
4,2
Bra
107 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Reliable, Efficient and Client-Focused
I’ve worked with Providence Life for a while now, and since their recent system overhaul, the experience has only got better. The new platform is clean, modern, and much easier to navigate for both me and my clients.
From a admin perspective, everything is solid and well structured, which gives me peace of mind and makes managing client plans a lot smoother. The support team is also responsive and professional whenever I’ve needed them.
Providence has always been a strong option for long term planning, but the recent improvements show they’re continuing to evolve in the right way.
I’m happy to keep recommending them to clients looking for a secure and flexible solution.
15. juli 2025
Svar fra Providence
Thank you so much for taking the time to share your experience. We're glad to hear that the recent system changes has made a meaningful difference for both, you and your clients. Creating a platform that is reliable, and genuinely helpful has been a major focus for us.
We’re grateful for your continued trust in Providence. It is one of our goals to provide strong support, and it's always satisfying to know when we've succeeded. We truly appreciate your trust and continued support.
Regards,
Providence Life
Never had any issues
Never had any issues. Solid service and really positive experience.
13. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Dear Emily,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Would definitely use again. AMAZING
Would definitely use again. Amazing experience!!!
13. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Dear Geena,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
have had a positive experience
13. juli 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Dear Elsie,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Svar fra Providence
Dear Katie,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Svar fra Providence
Dear Emma,
We are delighted to read your positive feedback and appreciate the time you have taken to post it.
Thank you for choosing Providence.
If there is anything we can assist you with regarding your policy, please do not hesitate to write to us at admin@providence.life
Regards,
Providence Life
Bad insurance
I was reading reviews but no thanks would not want to invest on this insurance at all Thanks to all the people who posted reviews!
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you for taking the time to share your thoughts.
We understand your hesitation, and we regret that your impression of Providence has been shaped by a small number of negative reviews on this website. While we’re unable to identify you as an existing customer, if you're interested in signing up for a life assurance policy, we’d be happy to put you in touch with an independent licensed introducer who can provide you with more information about our products and how we support our 8,000+ clients worldwide.
We value all feedback and remain committed to transparency, continuous improvement, and delivering high-quality service. If you have any specific concerns or would like to learn more about Providence, please don’t hesitate to contact us through our official website.
We appreciate your openness and hope to have the opportunity to earn your trust in the future.
Regards,
Providence Life
Total scam
Started the Providence compass saving plan in 2018 as an expat. Fortunately stopped to pay any more funds into this"growing plan". The money is locked until another 8 years or something until I can get it back without deduction. (Maybe, hopefully, let's see) They promised to create some +5% annually. The performance within 7 years is actually -15%. So, they didn't even manage to cover any inflation. By far the worst investment I've ever made. Absolute scam.
Update: Providence just started to deduct an annual "administration fee" of approx. 1600 EUR in addition to the monthly 40 EUR (considering a total investment of 13000 EUR). This "growing plan" just became even a bigger joke. No plan will actually generate 15% annually to cover these fees. They apparently calculate their "administration fee" according to the total amount that the client claimed to pay them quarterly over the years when the policy was signed. Regardless weather this amount has really been paid or not. So, if you lose your job and can't (or don't want to) give them your money as stipulated in the contract anymore, they gradually take everything you already gave them. I just signed the surrender form since the "administration fee" will get even higher in the future I assume. Got 1000 EUR back, everything else is lost. My advise: STAY AWAY from these criminals
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
We value your feedback and are committed to addressing your concerns. Should you wish for us to conduct a thorough investigation, please do not hesitate to contact us at complaints@providence.life. We are committed to resolving your issues and are prepared to offer further assistance.
Best regards,
Providence Life
Highest prices youll find on the market…
Highest prices youll find on the market with very little to show for it. Stay away
2. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
We value your feedback and are committed to addressing your concerns. Should you wish for us to conduct a thorough investigation, please do not hesitate to contact us at complaints@providence.life. We are committed to resolving your issues and are prepared to offer further assistance.
Best regards,
Providence Life
Providence + de Vere dissastrous duo
Providence + de Vere
It is clear to me that you are not responsible for the financial disaster caused by the investments suggested by de Vere. Interestingly, de Vere ensures that its advisors rotate so frequently (in my case, four in five years) that, in the end, they claim they are not responsible either because someone else sold those structured notes. In short, no one ever takes responsibility.
It is also clear to me that you charge commissions entirely disconnected from the client’s performance, which essentially results in completely misaligned interests between both parties. While I have lost USD 19K on a single structured note (including accumulated inflation), you have collected over USD 6K in commissions and fees. But in this, you are correct—this is what the contract states, so I am the first one responsible for subjecting myself to such an absurd service. Here, I am simply recommending to all readers that they do not make the same mistake I did and always seek financial advisors and institutions whose commissions are aligned with their performance as clients. Clearly, you do not care whether a client loses money, as you always win. My mistake, as I said. Your abuse.
Lastly, it would be helpful if you could explain why, once the structured note matures, you hold your clients’ funds hostage for an additional three weeks just to process a transfer that should take mere hours or, at most, a couple of days. In fact, you don’t even respond to your financial advisors’ calls or emails, to the extent that the client ends up having to chase after you. As a result, your commissions become even more offensive.
So, dear readers, always steer clear of de Vere and always steer clear of Providence. Find people who make money—plenty of it—always alongside you, and who treat you as you deserve.
5. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Dear Mr. De Swann, thank you for your follow up post after your original post in February. You can send an email with your concerns to our complaints mailbox, complaints@providence.life, we will ensure a full investigation and response to what you have raised. Best regards, Providence Life
Thiefs
Thiefs, lies, mainupution and pray on younger investers with limited knowledge! avoid! Cost me thousands and deserve 0 stars!
18. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Dear Ollie Curran, thank you for post. You can send an email with your concerns to our complaints mailbox, complaints@providence.life, we will ensure a full investigation and response to what you have raised. Best regards, Providence Life
un absolute scam!
un absolute scam!! DO NOT TRUST YOUR MONEY WITH THEM! You just end up paying fees upon fees and more fees and then in the end you get negative growth with your "investment" and if you try to stop it they take more than 70% of your own money. Takes them WEEKS if not MONTHS to respond to any email or question and are very unhelpful. DO NOT TRUST THIS COMPANY OR ANY COMPANY THAT WORKS WITH THEM!!
18. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Dear Mr. Weltz,
We would like to extend our sincere apologies for any unsatisfactory customer service experience you may have had, particularly regarding our response times.
Concerning investment growth, as outlined in your policy’s terms and conditions, Providence does not have operational controls that govern a policyholder’s buying/selling decisions relating to underlying investments. Furthermore, Providence bears no legal responsibility for the performance of underlying funds/investments selected by the policyholder.
Regarding the fees and charges associated with your policy, please be advised that our policies are managed strictly in accordance with the applicable product terms and conditions.
We are in the process of reviewing and addressing any outstanding queries that we may have received in our mailboxes from your registered email address. We appreciate your patience as we work to resolve these matters promptly.
Thank you for your understanding.
Best regards,
Providence Life
Not a Good Option Unless You Are Rich
I worked with Providence in 2022-2023. As an expat living abroad, I wanted to start building a pension to secure my future. Providence was recommended by one of my former employers, who, as I later realized, were not particularly reliable for various reasons. At the time, I was 25 and more trusting than I am now.
I began with a €300 premium per month, but the adviser often hinted that increasing the premium would be better. Unfortunately, I couldn’t afford to do so, as I was just starting my career and needed money for other priorities. I also made the mistake of not thoroughly checking the cancellation policy.
When I changed jobs in early 2023 and could no longer pay the premiums, the company strongly encouraged me to find a way to continue until I had contributed €10,000 to freeze the plan. This, they claimed, would establish a "safe" base to resume the plan in the future. I decided not to proceed, and as a result, I lost all the money I had already invested.
In my opinion, Providence might be a good choice if you’re financially secure and can easily afford €300 or more per month without worrying. However, for those with tighter budgets or less financial flexibility, I would advise careful consideration before committing. Unfortunately, based on my experience, I cannot recommend the company.
29. februar 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you for sharing your detailed feedback about your experience with Providence. We recommend if you may get in touch with the financial advisor to understand the policy terms and conditions.
Dubious security
Dubious security. Asked to provide credit card information by email. When pointing out that it is not secure and asked if they have a secure alternative, the answer was that I can attach the info with a password protected ZIP. Stay away from this company.
25. oktober 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you for taking your time to leave your feedback Mr. John. We are unable to find any Providence contract under your name.
Can we please request that, if you have a contract with us, that you write (referring to Trustpilot complaint) to admin@providence.life. At which point, we will address any concerns you may have at the earliest.
No answer to basic emails???…
No answer to basic a email communication,failure to release my funds when requestedand instructed to do so a month now and nothing??
8. september 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
We understand the importance of your feedback and are committed to addressing your concerns. Upon reviewing your profile, it is uncertain whether we have received a formal complaint from you. Should you wish for us to conduct a thorough investigation, please do not hesitate to contact us at complaints@providence.life. We are committed to resolving your issues and are prepared to offer further assistance.
I have been trying to make a withdrawal…
I have been trying to make a withdrawal from my Providence Life account for over 6 weeks! They do not respond to my repeated requests and I fear my investments are lost. DO NOT USE THIS COMPANY!!!!
15. juli 2024
Anmeldelse skrevet uten oppfordring
Best investment bond in the market and…
Best investment bond in the market and incredible back office support. Jo is always responsive and I’ll continue using them going forward
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you so much for your positive review. We are delighted to hear that you consider our investment bond the best in the market and that you appreciate our incredible back office support.
It is wonderful to know that Jo has been responsive and helpful. We will be sure to pass on your kind words to her. We are thrilled to have your continued trust and support.
Consistent Improvement & Communication
Providence have been supporting me and my clients for 6 years in one capacity or another.
Over that time, I've seen the products upgraded, the costs for clients have gone down and their service levels have gone up.
15. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you so much for your fantastic review. We are delighted to hear about your positive experiences with Providence over the past six years.
We appreciate your recognition of our continuous efforts to upgrade our products, reduce costs for clients, and improve our service levels. Your feedback is a testament to the dedication and hard work of our entire team.
Supporting you and your clients has been our pleasure, and we are thrilled to have earned your trust.
Great service over 8 years
I've been working with Providence for almost 8 years now and their service levels are excellent. Responsive team and superb account manager in Joanne Mongey. I look forward to doing more business with them for many years to come
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you so much for your wonderful review. We are thrilled to hear about your positive experience with Providence over the past eight years.
We deeply appreciate your kind words about our service levels, responsiveness, and especially Joanne Mongey, your account manager. We are dedicated to providing excellent service, and it is rewarding to know that we have met your expectations.
We are excited to continue our business relationship for many more years to come.
Delighted with the service thank you Jo
Delighted with the service . Jo is incredible , gets back to me with queries quickly and is a pleasure to work with
11. juli 2024
Anmeldelse skrevet uten oppfordring
Svar fra Providence
Thank you so much for your delightful review. We are thrilled to hear that you are pleased with our service.
Your kind words about Jo are greatly appreciated and we will be sure to pass along your compliments to her.
Providing exceptional service is our top priority, and your feedback inspires us to keep striving for excellence.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.