Protyre Autocare - Cheltenham Anmeldelser 

Really good service and advice - bought 4 new tyres and tracking check last week. They took time to show me what they were doing and any concerns they had. They made sure that the hubs were free from corrosion before wheels went back on and attention to detail was superb (making sure that the BMW centre logo was aligned to valve location was a nice touch). Really happy with the experience

Nice professional job not scratched alloys, good price.

Booked aircon regas online at a good price. Arrived at the time booked and completed when they said it would be with no problems.

Very knowledgeable and honest staff. Shame i didnt get a receipt and details of the service at that time and was advised it would be sent to me. Still waiting!

Arrived a bit early was told that as soon as they had finished the previous job they would get straight on to mine. Asked to take a seat and help myself to coffee.
Once job completed results and usage was explained to me.
Staff were friendly and helpful.
Air Con all working great!

Excellent staff and very efficient.
Nice people to deal with.
You could do with two people on the front desk as the site is very busy.
It cannot help with your business.

can't fault the service i received regarding the fitting of my 2 tyres but having booked on line with a given arrival time to be told it would be approximately a 2 and a half hour wait i think was a little off

Great service,great member who i spoke with,lovely waiting area with free drinks facility 10/10 for my first time service.

Professional and super friendly staff, both front of house and in the garage - despite being very busy.

Great service

The online booking process was very slick enabling me to find the OEM tyres for my vehicle and select the fitting day and time.
I arrived 15 minutes early for my 10.30 appointment to be informed that the fitter was running 30 minutes late. I asked how long the job would take and was informed 30-45 minutes as it was only two tyres to be fitted and balanced.
No problem I could keep myself occupied in the waiting area for an hour or so.
After nearly two hours waiting I asked how long it was going to be, another 15 minutes I was told and sure enough after two and a quarter hours my vehicle was ready.
I inspected the tyres with the fitter and was satisfied with the quality of his workmanship. However the time to fit two tyres was woeful with no explanation coming for why the work had taken so long other than “oh we are busy”
So:-
Online very good
Pricing very competitive
Facilities (coffee) good
Workmanship good
Service Time keeping very poor

Excellent customer service - took newly purchased car in for wheel realignment and the team found few other issues which needed addressing. They were open and honest about time frames but also the importance of getting work done and managed to for the car in the following day which was really helpful

Booked in for two tyres and tracking, should be no problem on an old ford fiesta?
The tyres fitted seem ok, it took an age, booked in for 4:00pm came out at about 5:30 pm, no explanation.
Guy behind the desk said it was was going to be £182.22 but when I showed him some numbers I had worked out the previous night (£162.22) he agreed and that's what I paid. (Said that he had forgotten to apply a code into the system?)
So long waiting time for me (other customers seemed to have similar issues.)
So worst thing for me is they've fitted me good tyres but I'm not conviced they done the tracking OK.
They've clearly done something, as the steering wheel is no longer pointing straight ahead when driving straight ahead.
Will see if Protyre make any response on here before I contact their head office.

Update on 31/05/26:
I was contacted by Protyre and invited to return for the tracking to be checked out.
Car went into workshop and came out shortly afterwards.
They provided a printout of tracking results showing all the technical details in green zones.
Car now drives straight ahead with steering wheel pointing straight ahead.
Tyres fitted Falken SN110 are really good, so quiet.
Manager said they were really busy on my fitting day which was the hottest so far this year, so I'll say Yeah no one's perfect.

At the beginning of the very hot weather I was able to get a booking to have my aircon recharged.
After it had been done they tested it and the car was like a fridge…e cellent

Phoned in the morning to arrange MOT. Offered two slots on that day!! Unheard of in my experience, so was pleased to book.
Easy drop off and easy pickup with car passing. Desk remembered my car from previous tyre change.
Great service. Well done.

Returning Customer.
Once again a top class job done
4 x Michelin ePrimacy tyres fitted.
Comfortable waiting room.
Complimentary coffee
Clean toilet facilities. Knowledgeable staff
Good price. Happy days

Friendly and great service. I got my days mixed up and missed my appointment. They said it was no trouble at all and were happy to reschedule for another day.

My booking was confirmed and I turned up they were polite and and fitted 2 tries for me