Protyre Autocare - Buckley Anmeldelser 

2 491
TrustScore 4.5 av 5

4,5

Beliggenhet

Bytt filial

Mount Terrace Works, CH7 3AE Buckley, GB


Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Been coming to Buckley Tyres for my tyres for over 20 years, and I come a fair way from Wirral too. Always competitively priced, and always EXCELLENT customer service. The team just descend on your c... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Excellent service from everyone at Protyre, I had only booked the night before and when I turned up they were quick and efficient and the kept me in the loop about where they were up to with my tyre... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fitted me in, only waited 10 mins young gentleman very polite and thorough in checking my tyres. Even tho it’s not Buckley tyres anymore very good experience definitely be back when my car does need n... Vis mer

Vurdert til 5 av 5 stjerner

The mechanic / engineer was excellent. I believe that he has worked at Buckley tyres for 30 years plus. He advised me about the correct pressure for my tyres which wasn’t straight forward after readin... Vis mer


Informasjon om virksomheten

  1. Dekkservice
  2. Forhandler av bilbremser
  3. Bilbatteriforhandler
  4. Bilinspeksjonsstasjon
  5. Biltransportservice
  6. Verksted for hjulinnstilling

Skrevet av virksomheten

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Kontaktopplysninger

  • Mount Terrace Works, CH7 3AE, Buckley, Storbritannia

  • 01244 544575

4,5

Enestående

TrustScore 4.5 av 5

2k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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4,5

Alle anmeldelser

(2 491)

35 519 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

I do not know what Protyre business…

I do not know what Protyre business model is but they have ruined a local business that I used for many years, I pity their investors!

30. januar 2026
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Svar fra Protyre Autocare - Buckley

Dear Mark,

We're sorry to hear that you feel this way. 

We can confirm that this has been raised with the Area Manager and he will be in touch with you in due course regarding your experience. 

Kind regards,
Eddie
Customer Care - Protyre

Vurdert til 3 av 5 stjerner

I think £35 for a puncture repair is…

I think £35 for a puncture repair is very expensive

26. januar 2026
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Svar fra Protyre Autocare - Buckley

Dear Gareth Hughes,


Thank you for raising your concerns.

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

Vurdert til 1 av 5 stjerner

Ended up paying BMW dealer prices for incomplete work

I had a very disappointing experience with this garage.

The job initially started with a £169 quote for rear brake pads. When I attended, I was advised that the rear discs also needed replacing. I was told the labour time would be similar, so I did not expect the final bill to escalate to £480.

What made this unacceptable was that the final price ended up effectively matching BMW main dealer pricing, despite the work being carried out outside the dealer network using aftermarket parts. BMW were actually quoting the same or slightly less for the same work.

To make matters worse, the work was not fully completed. After collecting the car, I continued to get a “change brake pads” warning. The service indicator had not been reset, and this could not be done from the car itself. I had to spend additional time and seek external help to resolve this.

I raised all of this directly with the company before leaving this review. As is often the case, they publicly ask customers to “contact them by email”, but in reality the follow-up led nowhere. Instead of addressing the core issues, I was asked for unreasonable and impractical information, and then received no response at all.

Overall, the pricing lacked transparency, the value for money was poor, and the after-service support was frustrating. Based on this experience, I would not recommend this garage.

22. desember 2025
Anmeldelse skrevet uten oppfordring
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Svar fra Protyre Autocare - Buckley

Dear Nisham,

Thank you for taking the time to provide us with this update. 

Please accept our apologies for the delay in response from the Area Manager. We can confirm your complaint was raised with Higher Management on the 19/12/2025 following your email. 

We have raised this further and asked Management to contact you as soon as possible to discuss your original concerns. 

Kindest Regards,
Georgia
Customer Care - Protyre

Vurdert til 5 av 5 stjerner

Came to Protye for a check on my tyres…

Came to Protye for a check on my tyres without booking, reception said there was a time slot available.
Excellent service given by reception and tyre fitter to replace 2 no front tyres, would highly recommend Protyre to anyone that requires a first class tyre service

12. januar 2026
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Svar fra Protyre Autocare - Buckley

Hello Customer,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Vurdert til 5 av 5 stjerner

Helpful friendly and so efficient thanktyres…

Helpful friendly and so efficient thank you

6. januar 2026
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Svar fra Protyre Autocare - Buckley

Hello Eddie,

Thank you very much for leaving us this 5 star review.

At Protyre Autocare we always try to ensure our products and customer service are the best they can be to all our customers therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

We appreciate your business and hope to see you again soon.

Kindest regards,
Georgia
Customer Care – Protyre

Vurdert til 5 av 5 stjerner

What a great Buckley team

What a great team! From booking in, to completion of my tyres fitted and tracking. Friendly, polite and take time to answer your questions, and all this in freezing cold weather! We have had our motorbike tyres fitted here in past years, again always had a great experience. Thanks again!

10. januar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Protyre Autocare - Buckley

Hello Jane,

Thank you for taking the time to share your really positive feedback!

Customer service is important to us and we take pride in making sure that it is at the best that it can be for all our customers, therefore we are delighted to hear that you are happy with the service you received from the team at our Buckley branch.

Please don't hesitate to contact us should you have any questions or require any further assistance - we are always happy to help!

Kindest regards,
Georgia
Customer Care – Protyre

Vurdert til 3 av 5 stjerner

Used to be quick

It's a shame to give them 3 stars. Used to be the quickest place to get tyres fitted. Not sure if they've lost staff or had to make cuts but things have slowed right down. Had tyres fitted twice here recently, I used them again in case the first time was just chance it wasn't. I now go elsewhere

5. januar 2026
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Svar fra Protyre Autocare - Buckley

Dear Mr Hipkiss,

Thank you for bringing this to our attention and we are sorry to hear that you are unhappy with your recent experience. 

We can confirm that this has been raised with the Area Manager. He will investigate this at the centre and will be in touch as soon as possible to discuss further with you. 

We apologise for any inconvenience that may have been caused.

Kindest regards,
Georgia
Customer Care - Protyre

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