Prospero Health & Social Care Anmeldelser 

The explanations were straightforward. Very informative, and the pictures were very clear to understand

Extremely disappointing recruitment experience

I have had an extremely disappointing experience with Prospero Health and would strongly advise anyone considering applying through them to be cautious.

I went through their interview process, completed the required assessments, submitted all the compliance documentation requested and even paid for my own DBS check.

After investing considerable time, effort and my own money into the process, communication has been practically nonexistent.

I have sent multiple emails that have gone unanswered. Whenever I call, I am repeatedly reassured that someone will look into the matter, resolve the issue or get back to me. Unfortunately, these promises have not been followed through.

What makes this particularly frustrating is the complete lack of transparency and professionalism. Candidates are expected to meet every requirement, provide sensitive documentation and pay for checks, yet the same level of accountability and communication does not appear to be reciprocated.

I fully understand that recruitment processes can take time and that opportunities are not guaranteed. However, basic communication and honesty should be the minimum expectation, particularly after candidates have invested their own money.

My experience has left me feeling that my time and effort have been completely disregarded.

I would strongly recommend that prospective candidates think carefully before investing their time and money in this recruitment process.

I didn't even manage to complete the registration overwhelmed by seven emails sent to me on day one. I got completely was asked to rewind 40 years to fill in education sector at school, it was marked down in yellow and made me feel like a child at school having my homework marked, I was then asked three different times for my drivers license, all this for a zero hours contract. So when you register with Prospero, do please be prepared for a lot of paperwork and a lot of doing the same tasks multiple times, I'm done with support work now, that's another leaver with 30 years experience lost to an industry that has always treated staff with poor pay compared to other industries, isn't it any wonder why this industry is suffering so much with so many hurdles put in the way.

Don’t waste your time. The company only thinks about money. They employ staff who have no experience, just to line their own pocket. The communication is terrible. The pay has gone down. They shouldn’t be allowed to look after vulnerable children. It comes to something when David is reviewing the company himself.

I was looking for additional income, and got on board with Prospero. Glad to say it's easily the best decision I made, the agency is a very great, numerous shift availability and shift compensation is very competitive. Being paid weekly is an additional bonus so you're never really out of cash.
Great stuff

I have worked in Prospero for a year and I honestly could not praise them enough.
From compliance to shift it has all been a smooth transition
The team are honest and they do work with and look after each member of staff amazingly
The team in the Bristol and Birmingham branch have always sent availability on time and check in on you to ensure you are ok.
Thank you David, Grant and Maria

I have been working for Prospero for a year now and have been extremely pleased with the experience.The variety of work and the flexibility of shifts is appealing.The management team have been professional and helpful in all areas when called for. Overall I am very pleased with the company and everything it offers.

Good agency, good place to work. I recommend.

Amazing company, shifts always available, treat you with care and more opportunities than you think

Grant and David have been amazing at regularly sending me shifts and keeping me updated. They are both friendly, helpful and reliable, and communication has always been quick and straightforward. I really appreciate their support and have had a great experience with Prospero.

I have been with Prospero since April, and David, Grant and Maria have been amazing throughout. They've provided me with regular shifts at consistent placements/package's, and communication has always been excellent.
Working with Prospero has also helped me realise where I want to specialise. Having completed my Mental Health Nursing degree this summer, I now know that I want to pursue a career in CAMHS. I can't wait to continue working with the team and make a positive difference in the lives of children and young people. It's such a rewarding role, and I genuinely enjoy every opportunity to work in this field.

Gareth, Liam, Laura and other staff members thank you all for great effort. Managing human is the most difficult task.

You are all amazing ❤️

Working with Prospero Newcastle - management seem to appreciate the work completed and thank staff. I find them professional and competent. I’m happy here.

I am disappointed with the Compliance Team the way and manner they carry out their job. It is unprofessional to stop a staff from work in a situation whereby a staff right to work is valid. Very unethical to infringe on a staff human rights. It is ridiculous to ignore what is right and pretend not to know even when the evidence is there to see and ascertain.

Not any work only when asked availability then dont get any or have to wait what appears on what's app

22 Jul 2025 Sonia? I have to agree with her review

I am about to finish my contract and was looking for work. Applied a few months ago and then applied in November 2025. Heard nothing. If thats how they treat potential candidates how are they when you finally sign to them. No thanks warning heeded

I called the London office to see if they have family work available in the Slough area (I have extensive experience in family work) I spoke with M, he informed me that they have work available and gave me a name B to forward my CV to which I did. I did not hear back so I called the office and was put through to B, the phone rang but didn’t go to voicemail.
I called again and spoke to R (she answered the phone outside as I couldn’t hear her due to the wind!) she said I can forward my CV to her. The reply I received from R felt dismissive & inconsistent with the conversation I had with M.
She had the audacity to advise me to gain six months of residential care experience before being considered!! The response was unprofessional and she came across immature in her position.

I have complained and funnily enough no one has got back to me!

I would not recommend this agency at all. Right from the outset my experience with Prospero has been unprofessional and dismissive.

I would like to thank Sandie for her help and support.
She was very efficient and friendly