Terrible customer service, return experience, and a very concerning scam call
Terrible customer service, return experience, and a very concerning scam call. I NEVER WRITE REVIEWS so that alone should hint at the experience I had.
I purchased a $569 set of tail lights from PrismBeam for my son which he ultimately didn't like as much I did so I contacted PrismBeam within two hours of placing the order asking them to cancel it before it shipped. I sent multiple emails specifically asking them not to ship the product. They shipped it anyway.
Shortly afterward, I received a phone call from someone claiming to be associated with their cancellation/refund department. I was extremely skeptical and challenged the caller to verify my transaction. They knew what I had ordered, when I ordered it, and the amount I had paid. The caller then attempted to convince me to use Apple Pay/Venmo to SEND them money as part of supposedly processing my refund. At that point it was clearly a scam and I ended the call.
I cannot say how this person obtained my transaction information or whether they had any connection to PrismBeam, but the fact that they knew specific details about my purchase was extremely concerning.
What followed was nearly a month of emails and phone calls trying to get my actual refund. PrismBeam eventually provided a return label, and I returned the product. FedEx confirmed that they received it on Sept 29. Jeffrey from PrismBeam acknowledged the return and said he would contact the warehouse to "inspect the product" so my refund could be processed.
A week later, I still had no refund, and they stopped responding to my emails.
I finally disputed the $569 charge with my bank. PrismBeam now has the returned merchandise in its possession, still has my $569, and I had to involve my bank just to recover my money.
Their cancellation process, return process, and customer service have been an unnecessary hassle from beginning to end. Based on my experience, I would absolutely not purchase from this company again.
