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Pembury Road Eastbourne - owner 100% rude rude rude bad attitude DO NOT recommend - stood in the wrong place to be served - really ..........100% negative

Premier shop drive road glasgow bought a Warburton loaf tonight at £1.79 what a rip off thought the Premier shops were reasonable prices won't shop here again

I'm afraid I have to add to the 85% negative review of Premier Stores regarding Manor Road, Sudbury, Suffolk, co101pb. Too often we've allowed out of date stock go under the radar. But when I tried to return a filthy bottle of white wine I was told it was my fault for not checking the contents (through green glass). I had to return a second time and was told that - without raising my voice or swearing - I would not be able to exchange the product if I behaved as I did; entirely civil but frustrated. I didn't want an exchange for an additional £1.20. I wanted a refund. You'll tend to find that the cashier is relentlessly on the phone with scant regard for customer-facing service. These corner stores are not enjoyable, in my *unprejudiced* opinion and you'll be better off getting exercise and walking to a professional outlet at a cheaper price.
The audacity of comparing their products with a walk to Aldi was beyond hilarious. I have no receipts or photos but after 12 years I will swear an affidavit that as a regular, I wouldn't set foot in the door any longer for reasons above. You decide on what is, "convenience" but it is not price or professionalism.

UPDATE: Oh my God. I asked my 16 year old to pick up some Xmas second class stamps for Xmas as I thought even THEY can't mess the price of a stamp. Unfortunately they can! As of 17:00 14/12/203 I had to escort her back to the shop WITH A RECEIPT I SPECIFIALLY ASKED MY DAUGHTER TO RETAIN AS I KNOW THEY ARE TRICKERS/FRAUDSTERS/. They are cynical tricksters and took £15 off my daughter's card. They gave it back pretty quickly when I showed up. Disgusting, Vile and who rips off a teenager! Just f*k these shops when you can't even get a 2nd 75p stamp without being charged for 1st. There are other issues with these shops but I can't roam into the world of libel or slander. Trust me! I'm not lying. Any trick will be pulled by them. The difference being £9 or £15 pounds. To me that is a crime unless you want to give away £6.

It's a wonder these shops still operate. Out of curiosity I've just read *EVERYONE'S*, the WHOLE lot, review and you think..... who overprices so blatantly, who tricks kids, whose service is in the gutter, who sells moldy milk, whose trash is all outside, who wants to listen to (no prejudice) an Asian conversation with no eye contact at the till until it turns abusive. Sure I can get there in 2 minutes for a ropey onion or 20 minutes round-trip to a PROPER outlet. The *common* theme in these reviews is rudeness, a sense of arrogance and that we are all stupid. Which we kinda are for ever having used the franchise in the first place.

UPDATE. I'm my own worst enemy. Really need to avoid what seems to be a crime syndicate. I questioned a stated price at the till which was completely different to the price as marked. I showed the cashier who was *filming* me and she brushed it off as "prices change all the time." I'm pretty sure you can only sell at the marked price and not an elevated number at the till. Trading Standards!

Station Road, Taunton. Offhand male who overcharged me and had no manners.

I felt intimidated, felt staff was talking about me, also 2weeks ago,I was lucky enough to have 3 numbers on the lottery,the sales assistant tried to say just a lucky dip,but I knew different as I had checked my numbers so I was once step ahead,and this was dishonesty on her behalf, it worries me, that there could be pensioners,who know no do different being caught out,

Dropped off valuable DHL parcel. No paper receipt as assistant said DHL sends by email or text. Nothing received. Shop assistants when I phoned three times too busy to check parcel or help with tracking number. Finally I was told the parcel was not in the shop. DHL was helpful but could do nothing without the tracking number which was the responsibility of the shop. Be careful leaving parcels at this shop.

I occasionally use this store as they are expensive and there isn’t a great selection. All i wanted was some bread. I checked through what they had and almost every loaf or packet of buns was out of date. Some were out of date by over a month. These items were full(expensive) price. I pointed it all out to the person running the store but they didn’t understand me. I left without buying anything. Pretty sure selling out of date food at full price is against food safety rules. Tried contacting The Premier Store group but as the store is independently owned, they aren’t interested. If you have to shop there, please check the expiry dates.

Galloway Avenue stores in Ayr . 2 new staff are shocking , they do not have any customer service skills at all . They are rude to everyone , one of them refused to sell a lighter to a customer because he was a drug user , they limit the amount of alcohol you can buy eg one bottle and one pack of beer . One asked for ID from my son which he didn’t have on him , he said he comes into the shop everyday to which she replied she doesn’t care , he said the shop was a joke now . He went back round with his ID and she refused to serve him because of when he said about the shop. I have witnessed her being abusive to vulnerable adults and adults with learning disabilities and if you say anything they turn the abuse on you . The other staff are great apart from this terrible twosome . They are losing alot of custom because of their attitude and looking down their noses at people . They don’t even deserve one star

Premier Stores, Glastonbury Road, Bury St Edmunds: so glad to read other comments confirming that it's not just this store that employs ignorant and non-verbal/monosyllabic people whose customer service skills rank below 0. Is there any point in sending these reviews to the store (as claimed by Trustpilot) when it seems to make little difference?

Premier in Greens Farm Lane Billericay. The men there are extremely rude and unhelpful about the parcel collection service. Any excuse not to accept. I posted on Billericay discussion page and had 98 comments. 111 of which 109
were in agreement! They should not be paid for a service they don't offer. L Lyons. Billericay

Went into to store, 11-12 Senacre Square, Maidstone, ME15 8 QG to return a parcel to Yodel, after it had been refused at a different shop, not a problem very nice man serving took the big parcel all done and dusted within a couple of minutes.

Bramley, Leeds and Bradford Road. Absolute rip off merchants. Was sent by grandparents to buy 20 Sovereign Blue (£13.60), 32g packet of Riverstone tobacco (RRP £15.50) plus price stamped drinks for £5.39. Charged over £37 which I didn’t realise was an over charge as I don’t usually do this shop run. Completely unacceptable.

FAIRLY GOOD STORE IN Paulton,Somerset,better variety than the Co-op down the road,some things much cheaper,and no music in the shop.Keep it up.

Masonhill Hilltop Road Ayr
We must be so blessed here in to have one of the most helpful and friendly guys working on the till at Premier Stores He is genuinely so grateful for you coming into his store and makes you feel so valued. The other local supermarket 2 doors down beginning with an S has just had a big brash makeover bright lights and all that. But their staff pale into insignificance when compared to this one stalwart man. Good on you Premier and thank you for your Skol beer

Premier in Edlesborough (a village near Dunstable) deserves zero stars.
The staff is always rude. They never greet and never say thank you. They also never ask if I need a carrier bag.
Few weeks ago I bought some milk and after two days it went off. It was still on date. I went back to the shop and the Indian woman who works there refused to give to me a refund or an exchange. She tried to say that the milk was not from her store and that it can go off before the expiry date. Unfortunately I did not have the receipt but I remembered which day and what time I bought it. So I asked her to put CCTV on and she said no. She could not care less! She is HORRID!

3.99 up from £2 week previously for microwave containers you can get in poundland or 89p for a small bag of walkers charged 49p one week prior (also six pack rrp 1.50 sainsburys) What a joke....

Con merchant shop run by Polish at Bridlington shop charged me £14 for a pkt of cigarettes which are priced at £10.15 every where else daylight robbery.

my 15yo daughter had a very bad experience today at a premier store in aberdeen, union street. She had paid for goods in which the cashier said the payment hadn't gone through therefor made her try again. He said it declined and kept the goods. My daughter checked her bank and it had actually went through. She showed him in her phone yet He refused to give her the items and told her to leave the store. She was in absolute hysterics and terrified. When she called me he was shouting and I could also hear other customers telling him to give her the items or her money back. He was still aggressively shouting. The police were alerted as this is disgusting behaviour. The police asked the staff to show proof that it hadn't gone through as it says it had on my daughters phone... they said there wasn't proof that it hadn't went through and they will have to look into further. The police didn't know what to do and my daughter went on her way in shock... I AM ABSOLUTELY FURIOUS WITH THIS SITUATION AND I WANT MY DAUGHTER APOLOGISED TO AND COMPENSATED FOR THIS COMPLETELY RIDICULOUS SCENARIO.

the new Milton stores is one of my favourite places to shop at as the staff are very friendly and polite to their customers and I always feel very welcome everytime

The store collects parcels for Evri. The owner gave away my parcel to a random stranger even though he knew the name and address were different and without the tracking code. He neither offered to help or even apologise. My personal details have been compromised. He had zero customer service so I will be taking further action. I would not trust this shop ever. Truly appalling. Contacted Premier but as their website states, the shops are all independently owned so any complaints should be made to the shop and not them. I would think that if their name is on the shop, they should have some responsibility.