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Poole Lighting Factory Shop  Anmeldelser 

636
•
TrustScore 5 av 5

4,9

Lampeforretning
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 5 av 5 stjerner

Did exactly what was promised. We bought lights labelled 'has been returned and checked'. They were absolutely perfect only the boxes and packaging had been disturbed. Excellent saving on perfect pro... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

Fantastic experience and lighting company. Ordered first Lamp came packaged to perfection 👌. Emailed them to ask if they had another identical Lamp, they kindly said if another came in they would c... Vis mer

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Vurdert til 5 av 5 stjerner

I found exactly what I was looking for, a discontinued light shade from John Lewis. We bought one in the sale and then realised we needed two for the room and after searching ebay and a lot of googlin... Vis mer

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Vurdert til 5 av 5 stjerner

Two lamps delivered in good time with great tracking and well packed. Lamps only had two pin sockets but when l contacted Poole lighting factory they sent adaptors by 1st class post arriving next day.... Vis mer

Selskapet har svart

Informasjon om virksomheten

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  3. Lampegrossist
  4. Lyspæreleverandør

Skrevet av virksomheten

Poole Lighting is the UK’s leading supplier of domestic lighting. Designed with passion in the UK and ethically sourced throughout the world, you will find our products in the UK’s best high street and internet retailers. Typically, our product is retailed by our customers using their own brands but we also have over 75 years of experience with our own specialist lighting brands of Endon, Interiors 1900 and Saxby. 28 years ago we opened The Factory Shop in the middle of beautiful Poole in Dorset. We are proud to bring you fantastic end of line products that are no longer available on the high street at incredibly low prices. We are open 6 days a week Sunday to Friday and you can also visit us online WWW.POOLELIGHTINGFACTORYSHOP.COM where you can buy direct with confidence and as well as your statutory rights all of our product is guaranteed by us from 12 months plus. Ricky Nash Customer Manager

Changed your mind? No problem.

Skrevet av virksomheten

Our goodwill refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
Our 'Goodwill' refund or exchange policy means you can return an item with a valid order summary document within 28 days of receipt. Our goodwill policy applies where there is no statutory right to a refund or exchange under the Regulations or otherwise. For a refund or exchange under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. Delivery charges will not be refunded.

Free Delivery

UK for orders over £100

UK for orders over £100
Free delivery on orders over £100 to mainland UK (Excluding Highland Scotland, Northern Ireland and Isle of Wight) Not spending £100? Delivery costs £6.50 - next working day. Max Weight 50Kilos

Kontaktopplysninger

4,9

Enestående

TrustScore 5 av 5

636 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 100 % av de negative anmeldelsene sine

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,9

Alle anmeldelser

(636)

224 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 5 av 5 stjerner

Made a great deal with this returned…

Made a great deal with this returned pendant light. The quality was excellent, quick delivery and sturdy cardboard centre insert and packaging to give good transport protection. Installed and fabulous effect and functionality .

3. juni 2026
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Thank you for your kind review!

Vurdert til 5 av 5 stjerner

Ordered goods

Ordered goods, came the next day in top condition

18. mai 2026
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Thank you for your kind review

Vurdert til 5 av 5 stjerner

Amazing 🤩 service

Amazing 🤩 service, great website, ease of ordering, rapid next day free delivery! Competitive pricing above all. Fantastic will be ordering all lighting from them in the future, very pleased with the quality.

24. mai 2026
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Svar fra Poole Lighting Factory Shop

We truly appreciate your support and look forward to helping you with your future lighting orders.

Vurdert til 1 av 5 stjerner

Awful

Awful, no response to emails after purchasing a LAP solar light 6 months ago which has failed and after inspection water ingress has destroyed it , poor unit and poor customer service , charge back will be started now. Avoid.

22. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Poole Lighting Factory Shop

We're sorry to hear that you've been disappointed with your experience.

To clarify the timeline, we received a single email from you on 21st May and your 1-star review was posted on 22nd May, less than 24 hours later. Upon receiving your email, we immediately forwarded your concerns to our Quality and Product Development teams to determine whether the issue you reported was a known fault and to obtain the most accurate advice for you. At the time, we were awaiting their response.

We would also note that our response times were slightly impacted due to reduced staffing levels during the half-term holiday period.

Despite this, we have now processed a full refund for your purchase. While we understand your frustration with the product failure, we feel that a 1-star review based on less than a day's wait for a response does not fairly reflect the efforts made to investigate and resolve your concern.

We take product quality and customer service seriously and always aim to provide a fair and satisfactory resolution when issues arise.

Vurdert til 5 av 5 stjerner

As described

As described, good product, great colours, looks lovely in kitchen & dining room. Posted quickly, well packed, best price I could find.

6. mai 2026
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Thank you for your kind review!

Vurdert til 5 av 5 stjerner

The best customer service I have…

The best customer service I have experienced in a long time. Ordered some lights and unfortunately one glass shade was broken. Emailed them and got a reply within the hour and a new piece was sent and arrived 2 days later. Outstanding! Highly recommend

14. mai 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Poole Lighting Factory Shop

Providing excellent customer service is very important to us, so your feedback truly means a lot. We hope you love your new lights, and thank you again for your recommendation!

Vurdert til 5 av 5 stjerner

Excellent

Exactly what I wanted and delivered very quickly.

6. mai 2026
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Thank you for your review!

Vurdert til 5 av 5 stjerner

Great service

An easy site to navigate. I placed my order and received it very quickly in excellent condition. A great service, thank you.

5. mai 2026
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Thank you for your kind review!

Vurdert til 5 av 5 stjerner

I'd been looking at these particular…

I'd been looking at these particular light fittings for a while, but at over £100 each and needing two, they were way too expensive. Then I found them on the Poole Lighting Factory Shop for £45 each as they were 'open box returns'.
They arrived within 36 hours, securely packaged and good as new!!
Great service, great price and a happy customer!

26. april 2026
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Thank you for your kind review!

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