PizzaExpress Anmeldelser 1 136

We visited Pizza Express at Gunwharf Quays for my birthday with a party of four, and it was a flawless experience from start to finish.

The Food:
The kitchen was on top form. Two of us had the Vegan Dough Balls followed by the Vegan Giardiniera on a Romana base, and both were delicious—it’s great to see such high-quality plant-based options that don't compromise on flavour. The rest of the table thoroughly enjoyed the American Hot (with that extra jalapeño kick!) and a perfectly prepared Grand Chicken Caesar. Everything arrived hot, fresh, and exactly as ordered.

The Service:
What truly made the night special was the service. Our server, Harry, was simply exceptional. He was caring, funny, genuine, and kind—the kind of person who makes you feel like a guest in his own home rather than just a customer in a busy restaurant. Pizza Express should value him highly; he is a massive credit to the Gunwharf Quays team.

The Birthday Surprise:
To top off an already lovely afternoon, Harry and a female colleague surprised me by bringing out a slice of Vegan Ginger Cake while singing Happy Birthday! It was such a thoughtful, lovely gesture, much appreciated and made my day truly feel celebrated.

Verdict: Great food, a beautiful location, and world-class service. We will definitely be back. Thank you, Harry!

Have been a loyal customer of PE for years now, but after yesterday’s experience and the shoddy response from customer service today, I won’t be returning.
Server didn’t make clear that if you use one lunch deal, the rest of the table cannot use their app deals. In fact they encouraged us to not all take advantage of the lunch deal if we didn’t want to. When we came to pay, was told that only the person with the lunch deal had benefitted, as the rest of the table ended up paying full price for everything, including dough balls and drinks that we only ordered because we had points for them on our app. When I asked the server, he became very awkward and basically tried to imply that I was trying to layer loads of discounts to get the bill to virtually nothing. Which was not the case at all. Absolutely ruined a lovely lunch out with my new nephew, and customer service have basically said tough shit. Never again

I had a really disappointing experience at PizzaExpress on Mother’s Day.

I took my mum for a rare treat and chose PizzaExpress because of their “2 courses for £20” offer, and I also had an app reward for free dough balls. The app made it look like both could be used, so I ordered accordingly.

Only when I went to pay was I told I had to choose between the offers. By that point, I had already over-ordered food based on the assumption both applied. Had this been made clear upfront, I would have ordered completely differently and spent less.

Customer service have since refused any goodwill gesture and simply pointed to terms and conditions, despite the fact the issue is how misleading the offers were in practice.

Given how expensive things are right now, this felt really unfair—especially on a day that was meant to be special.

I won’t be returning, and I’d advise others to be very careful as their offers are not as clear as they appear.

Amazing food and staff,special Guide.Big Thank you

Great service at Nottingham Gilbrook Pizza Express. Great service from Eleanor.

pizza express banbury .over priced ,food disgraceful,i really dont know how they can charge nearly £19 for a thin lasagna 2layers of pasta 5mm thick. The chicken wings looked and tasted fatty, the chicken strips looked as though they had bwen defrosted and flashed over . THE BILL£ 107. OMG. Stay clearof this restaurant. Far better more authrntic ones in banbury and more reasonably priced

Went to pizza express in Livingston restaurant nearly empty 4 staff stood around and said they were too busy for 3 adults and 2 children, went upstairs to Pizza Hut really good and friendly staff.
Pizza express has lost our custom.

Have visited Sidcup Pizza Express twice on a Saturday lunch time: 7/3 and 21/2. Food is good, when it arrives. The branch is understaffed given the number of customers that arrive. The problem is with the entrance door which sticks half open. This allows a draught of cold air to flow through the front restaurant area. The door needs a motorised closer or next best a notice outside and in to advise users to fully close the door. This is not noticed by the majority of young eaters but is by older customers. Staff will close the door fully, if asked but then it is left open by the next customer who leaves or arrives. Please put this right or we will simply find our lunch elsewhere.

Went to the Skipton restaurant, asked about the Teens offer of pizza and soft drink for £12, were told by the lady service us that it was fine.
Ordered the food, which was very tasty.
When it came time to pay, we were given the table number but the offer didn't appear in the app. Asked the staff member serving us about it and she said the manager had to apply it.
After a five minute wait the manager came over and said we didn't qualify because it only applied to diet soft drinks and we got Coca Cola Original.
I argued that, since we'd asked about the offer, the lady serving us should have told us when we ordered original Coke that it didn't qualify and eventually the manager put the offer through.
Submitted feedback (not a complaint) via their website only to receive an email from a senior customer service adviser stating that we should have fully checked the terms and conditions of any offers before ordering.
They sent through a link to the Ts & Cs on the website - interestingly it says it does include regular Coke so the staff member was correct in not saying anything to us and the manager was wrong.
If the management don't know the deals then there's something very wrong - and to argue with the customer about something they've not even checked themselves is a disgrace.
Will be a long time before we visit one of their restaurants again.

I was served by Anh at Monmouth and she was super efficient and very friendly, nothing was too much trouble.

We visited West Quay Southampton 21 St Feb booked for 6pm. Arrived at 6.10 within the booking time Waited 5 mins to get a table ,waited 15 mins to get an order taken this was only after approaching the staff.
We were told it closed at 7pm on arrival.
It took another 30 mins for the pizza to arrive.
The woman In Charge came over We thought to apologise that we had to wait so long and as it was virtually closing we were worried and considered just going, but no she was more interested in berating us for asking about the wait. By now it was just before "closing time". So we bolted our pizzas down .. which were dreadful BTW... and left at ten past 7. If they don't want customers after 6pm why is this time slot available to book? Needless to say we won't be going back and that person seriously needs training on customer service.

Fantastic service received from Roshan who couldn't do enough for us during our recent visit to the restaurant on Regent Street in Cambridge. The restaurant was short staffed due to illness, however he successfully managed a number of tables and was such a pleasant and joyful server!

Amazing service from our server Renata. Excellent attention to detail and service. Lovely quality.

Table booked for 18:15 arrived 18:10 got seated food didn't arrived until 19:10 my pizza was raw on base daughters was told they had burnt hers so we had to wait another 10mins. Worst pizza ever!!!

Haven’t been for a while, but needed to write a review as this visit was exceptionally good.
Chilled atmosphere, nice table, great food (really well made, all dishes were spot on) and super service from Dila!
Honestly, the best dining out I’ve had in Bournemouth centre for a while.
Thank you to the team

Pizza Express Cribbs Causeway Bristol
I had the most overpriced and worst pizza I have had for a very long time. TBH, the fresh pizzas from Aldi that are under £4 are way better. The pizza dough was dry and like cardboard. I am sure that eating a table mat would be a more pleasurable experience. The tomato sauce was unseasoned and tiny blobs of unmelted cheese. The pizzas have also shrunk. It cost an eye watering £18. I felt scammed after going there ****THINK TWICE BEFORE GOING HERE**** I won’t be visiting Pizza Express again.

Don’t order online unless you want to waste your evening. Ordered from Pizza Express Wembley for delivery, the food arrived incomplete. To then log this you have to enter a live chat. With no expectation you will get a refund as it’s not I quote “in their jurisdiction”. So they can just take your money??
They ask if you are able to go and collect the missing food item?! No, that’s why I asked for delivery, doesn’t make sense they can give you the food if you go and collect but not delivered? The receipt clearly showed the cannelloni was missing as it was unticked.
No one to speak to on the phone after further emailing and photos sent, they will refund but await this. What a fiasco, never ever again. Put me off Pizza Express entirely. They don’t care at all - zero customer service.

My daughter and I had a lovely pizza today in Bracknell. The staff were very friendly. We were looked after very expertly by Alan. The service was excellent and we can’t wait to return.

If I could I would leave no Star ! Arrived cold, missing part of my order and to top it off a hair in my pizza ! Rang Chichester and told to go back on my app for a refund !! Crap customer service!