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Pickalbatros Neverland in Hurghada is worst hotel I’ve ever been to. Absolutely disgusting. They don’t deserve 2 stars never mind 4 that they claim to have. Definitely never going back again

Review
I can’t find the right words to express how disappointed and extremely disgusted we are with the treatment we received. The treatment we received as black people completely ruined our whole trip.

We were asked multiple times if they could see our all inclusive wrist bands whilst white families whose wrist bands was not visible didn’t get asked at all.
Every time we pointed this out to the staff their excuse was it’s apart of their policy.

Time and time again we saw other visitors walk in with no hassle at all, but when it came to us we were stopped and asked to see the wrist band. My husband walked to meet me outside the reception with my two kids to greet me as I came back from a excursion outside the hotel, and as we turned to walk back into reception the security stopped my husband and asked him to see his wrist band.
This happened multiple time in the hotel grounds like the arcade and bars.
The last straw was when we returned from a quick trip to senzo mall
My husband made a point of asking the security guard at the main entrance if we needed to sign out due to the treatment we have been receiving
Only to be stopped again on our return whilst white families reentered the ground with no issue.

My husband went make a complaint and spoke with the general manager (Islam) he got the head of security and had a meeting with my husband. The head of security sat there sniggering as my husband voiced the terrible treatment we were experiencing.

My husband also voiced to Islam that on the day we arrived we were second in the queue for check in
Behind a lovely white English family and in front of another white family.

We were told to take a seat while the first family checked in
And the family behind us received their all inclusive wrist bands before us.
Hence why my husband refused to leave reception without being shown our room.

The general manager didn’t care just offered to give us free late check out, (which by the way he didn’t do as by 12 o’clock we were locked out of the room). We have two beautiful black kids and for them to experience racism at such a young age, in a place that we spent alot of money to be in is very disappointing and infuriating.

To make matters worse when we were checking out we called for the transport to come to transfer us and our luggage to reception. We sat outside for over 30min waiting whilst multiple transport carts drove past us and picked up other guests. We ended up having to load all our luggage ourselves unto the hotel bus and take that to the reception. If it wasn’t for the kind driver we would have been late for our coach transfer to the airport.

We would have given this hotel a 5* originally because our kids loved all the fun things they were able to do in the hotel grounds. And some of the staff especially in the soprano restaurant were kind and very helpful. The entertainment was top tier and the animation team made it so magical for my kids. But unfortunately the blatant racism which in turn made us feel lesser than other white guest ruined our interior experience. We gave them chance after chance but it was constant. It was no longer a coincidence but a problem a racism problem.

Just returned from an amazing holiday at the Pikalbatros Royal Moderna is Sharm.
This resort is fantastic, there is something for everyone! There are many pools (most heated!), slides for the kids, it’s on the beach, entertainment is brill and the food is fantastic. The staff can’t do enough to help you. Our experience was particularly memorable, especially for my daughter, because of the lovely Mohammed who tended to our room (room 3243!) each day and made the most amazing animal sculptures with towels. It made my daughter’s day to return to our room to see what he had made. He made sure we had everything we needed and he was so welcoming and kind.
I’d really recommend this resort and we will be returning!

Vi havde desværre en del udfordringer under vores ophold på hotellet, som gjorde, at vi ikke fik den oplevelse, vi havde håbet på.
Værelset levede ikke op til den standard som de viste på hjemmesiden, selvom vi havde betalt ekstra for en ferielejlighed frem for et værelse, så var det meget nedslidt. Ventilationen virkede ikke, toilettet løb og køleskabet brummede meget højlydt.

Under vores ophold blev vi beskyldt for at have ødelagt fjernsynet på værelset, hvilket vi finder meget urimeligt. Fjernsynet fungerede fint om morgenen inden vi forlod værelset.
Det gik i stykker mens vi opholdt os ved poolen, hvor det blev opdaget af rengøringen.
Vi undrer os over, hvorfor rengøringen overhovedet tænder fjernsynet, når vi ikke er til stede, og vi stadig havde flere dage tilbage af vores ophold.
Samtidig var det ikke muligt at se, at fjernsynet var beskadiget, når det var slukket, hvilket gør hele situationen endnu mere mærkelig. Det skabte en ubehagelig oplevelse og vi så os nødsaget til at betale for et nyt fjernsyn. Det var en træls oplevelse som vi gerne havde været foruden.

Rengøringen kunne være bedre. Vi oplevede, at rengøringen på værelset ikke levede op til forventningerne. Sengetøjet lugtede, der var gamle nødder under sengen, skidt i krogene, og fladerne var dækket af støv. Det gav desværre ikke et indtryk af, at der blev gjort ordentligt rent, og det var en skuffelse.

Vi håber, at hotellet vil tage disse punkter til efterretning, så fremtidige gæster får en bedre oplevelse.

Marrakech

Our room was located in front of the swimming pools, on the ground floor. On the first day there was a bad drainage smell coming through our room. It was very bad. Also, our bathroom fan wasn’t working, so the bathroom had an awful smell. It was impossible to cope with the smell, so we called for maintenance a few times. Then a couple of workers came and fixed the bathroom fan, which helped a lot. The smell was still there but not so strong as initially. However, the smell from the outside the room was there. There were some drains outside our rooms.

Apart from the smell issue, everything else was average. The room- kettles were worn out. The iron was broken. The teabags were exposed to germs. There were no milk pods in the room.
I would recommend the place to others for one time experience but I wouldn’t go back myself.
There are argon oil and herbal shops near Atlas mountain which are best avoided. They can easily talk you into spending a lot of money. We had the unfortunate experience. The shop we went to is called louarjari cosmetique. The woman there was talking so much and kept on bagging up things that we didn’t ask for. Then she charged us a ridiculous amount. We felt obliged to buy. This experience has left a bad stain on my memory.

Best place for family vaccination. Some pools are heated in the winter periode.
Good service all over.
Very clean pools.
Good variation in the buffet.
Shuttle to privat beach.
Very big thanks from Denmark (princess, boss and big boss) to some good and friendly service personal on the resort.

Zain Youssef cleaning room 5228. Making his incredible animals and creations of the towels 🌟 The kids loved it.
Ahmed Salah in the restaurant service.
Mahmoud in bar.
Norris selling tours and trips.
Mohammed at Kids Disco, with his Sprite cocktails for kids, and gin/tonic for adults.
Shop keeper, in the Super Marked.
Lady with white cap, selling massage.

The new tourist transport service of the hotel Pickalbatros Hôtel du golf Marrakech is bad. The best is to call the taxis that are in front of the hotel, it is cheaper and very professional in addition, very experienced drivers compared to the hotel drivers.
It is also very bad the Night Reception Service, the management and the Nithauditor. They are not at the level of a luxury hotel as it was the hotel before.
The new owner Mr: ABOU ALI must change his collaboration contract with the tourist transport agency, that takes care of it.
And also the bad managers, especially the Nithauditor who is really anything

*****JUNGLE AQUA PARK RESORT NEVERLAND HURGHADA*****
Best holiday we’ve had in years. Lots to do in the resort, staff all helpful and friendly. Highly recommend especially if you have younger children! Best all inclusive package I’ve experienced regarding food/drinks etc. You’ll never be hungry on site! 4 main meal times from 7am - midnight.
The one and only bad thing to write about for me was a pretty serious one.. The floor tiles around the swimming pools. If they shine - they’re slippy?! Bad choice for health and safety. I personally witnessed a young boy slip and bang has head, then his sister nearly done the same shortly after. Thankfully and luckily he was ok, but it could have been worse.

Impossible to have a quiet moment at this hotel especially in evening where you cannot even sit and eat late dinner and talk because music is playing inhuman loudly. And food is actually good but we are here now and will not recommend it to anybody, and for sure never ever come back
If you want to sleep at 10 pm to get up early for going on a trip. Forget it.
From a very sad guest who is here right now, but we wish we could leave. Room 1262 🥺🥺

Pickalbatros White Beach Resort - Hurghada, 5 stjernet hotel, dette lever de op til, 5 restauranter, med forskelligt mad for en hver smag, 4 børnepool, 2 voksen pools en kold og en opvarmet, hotellet har sin egen strand, med gode strandsenge og lækker sandstrand. Værelserne er rene og pæne, bliver gjort rent hver dag, toiletterne rundt omkring på hotellet var rene og pæne, alt personale var venlige og hjælpsomme, der er masser af underholdning for børn og voksen, masser af aktiviteter de tilbyder som er billigere end hvis man bestiller via rejseselskabet. Der er en ATM udenfor døren, så man kan hæve penge med det samme. Udenfor hotellet er der en lang boulevard med masser af butikker hvis man vil købe en masser ting og sager.
Kan anbefales til børnefamilier
Tak for en dejlig behagelig ferie.

7 dage på Pickalbatros Citadel Resort Hurghada i November var ren nydelse og meget tilfredsstillende.

Super flotte og rene værelser med massere plads. Vi havde et swim up værelse med havudsigt til to personer, som bestemt var pengene værd.

Udvalget af mad var enormt og kvaliteten af maden kom som en positiv overraskelse med all-inclusive taget i betragtning,
Mulighed for variation med i alt 6 restauranter. Hotellet føltes som en landsby.

Venligt personale som sørgede godt for vi ikke manglede noget.
Pool områderne med opvarmet vand gjorde det ekstra lækkert når det var lidt for meget vind.

Generelt et smukt og velholdt hotel som levede op til vores krav.

Tak for denne gang! Bestemt ikke den sidste 👌

Di questa catena abbiamo prenotato a Marsa Alam al Oasis, un resort molto curato, personale Egiziano molto disponibile e laborioso ( in Europa c'è molto da imparare sia x educazione, sia x conoscenza delle lingue partlate ecc-non c'è dubbio il terzo mondo siamo noi), cibo incredibilmente vario e decisamente sopra lo standard, un parco acquatico nuovissimo 2024 che fa impazzire qualsiasi bambino e non solo, pistone e spettacoli tutto davvero curato, ottimo riscontro anche per il centro Spa ( esperienza fantastica, estremamente professionali).
Complimenti alla gestione e soprattutto grazie al personale locale molto disponibile nel resort e in ogni luogo turistico aeroporto compreso.

Stunning 5 star holiday. Reception was stunning, we used to sit and have a drink in there in an evening occasionally. The bedrooms were beautiful, the staff were extremely helpful and really couldn't do enough for you.
My only criticisms are the lack of glasses. I accept that drinks should served in plastic round the pool but not in the bar in an evening. Also red wine in champagne flutes due to lack of glasses. One night we took our glasses from dinner to the bar only to have them taken from us!!
The food was good, sometimes it could have been warmer, if they were an hour into service.
In general excellent and I wouldn't mark them down for the 2 minor points above.

Also Abdul Excursions were superb. We booked 3 trips with Nouri and they were all excellent. One day we wanted a taxi into Agadir and Nouri sent a driver in a nice car who stayed with us. All the excursions good value for money. They have a stand in reception, so definitely go and see them.

We have recently returned from Pickalbatros Blue spa resort in Hurghada. This is a fabulous resort with wonderful staff. The food and drinks were exceptional and everywhere was so clean. The entertainment was great. The attention given to detail to make sure guests enjoyed themselves was second to none. I would particularly like to mention Samouel Mores, Hashem Mohamed, Mohamed Elwakel, Mohamed Mahrous and Mohamed ElNasser who all went above and beyond to make sure we had a great experience. All the other staff including the entertainment staff were amazing too. We never return to the same resort twice but we have just booked to return in November.

If you meet Ahmed on the beach at this resort and he offers you spa treatment GO AHEAD!
My wife and I had amazing treatment in the spa and we fully recommend you try it out. The head massage was incredible! The masseuse has magic fingers 👍👌

Pickalbatros Resorts sind mit einer der besten Hotels mit in Ägypten was Service, Leistung, Essen und Austattung betrifft. So auch das Aqua Blu Resort in Sharm el Sheikh. Sind seit 20 Jahren Stammgast dort und es ist für uns wie ein 2. Zuhause geworden. Alles stimmt einfach. war 2 Wochen alleine dort. Danke nochmal an Mr. Mohamed Fouda vom Restaurant Team und vielen anderen dort die jeden Tag ihr bestes geben um den Leuten einen super Urlaub zu ermöglichen! Auch Danke ans House Keeping und an Mr. Ibrahim Maher der mein Zimmer jeden Tag super gereinigt hat Danke bis zum nächsten mal!

Wonderful Stay in wonderful paradise
Amazing atmosphere in amazing part of heaven on earth
Unforgettable vacation with family in unbelievable resorts
Team management atmosphere and everything else
Thanks a lot for all the entire staff

My family and I booked a week holiday at Pickalbatros Portofino resort in Marsa Alam. We were welcomed by Mr Haitham Aly and his team. The service was extraordinary. He has gone the extra mile to make sure our holiday is enjoyable and smooth. My kids said that this is the best resort they ever been to. Never get bored as there is always things to be done. Amazing food with great presentation and variety of food to choose from and suitable for every diet. They made a surprise birthday party for our son and came specially to decorate his room. The birthday cake was amazing. I fully recommend the place as it suits everyone.
Many thanks Mr Haytham Aly for such a lovely service. You are very professional.

Haben unseren 1 Urlaub in Ägypten etwas anderes vorgestellt. Wir waren bei Albatros in Sharm El Sheikh. Grundsätzlich waren wir mit den Service von Mitarbeitern zufrieden, deswegen auch 3 Sterne ansonsten wäre es nur 1 Stern, aber leider war das Essen und die Getränke alles andere als 5 Sterne. Essen und Trinken war basiert auf nur eine Richtung und das war EID Woche, was ich auch verstehen kann aber andere Gäste zu vernachlässigen finde ich eine Frechheit. Da wir Hindu sind dürfen wir kein Rindfleisch essen (80% des Essen bestand aus Rind). Wer Vegetarier ist hat großes Problem. Da wir Montag und Dienstag Vegetarier sind gab es für uns kaum was zum Essen, vorallem achten die Köche nicht drauf das man 2 verschieden Pfannen nützen muss um Nudeln vorzubereiten (für Veg und Non Veg) aber hier verwendet man alle Pfannen für alles ob Fleisch oder Veg. Leute aus Indien essen kein Rind und auch die Gerichte werden dementsprechend gekocht aber in diesen Resort legt mein Wert drauf (Beispiel eines Gerichtes: Indian Beef Curry) das schlimmste was man machen kann, da Inder kein Rind essen!! Die 20% die man Essen konnte waren vorbereitet als wäre es ein Krankenhaus Mahlzeit (ohne Gewürze ohne Salz und Pfeffer etc). Getränke sind -5 Sterne. Mojito eines des einfachstes Cocktail wird mit irgendein beliebigen Vodka und 7Up vorbereitet und Whiskey Sour mit Whiskey und 7up. 7Up ist die Lösung für alles. Alle Vodkas und Whiskeys sind -5. Nach unsere Beschwerde am 2 Tag hat man sich bemüht aber leider immer noch keine 2 Sternen Wert. Die 3 Sterne sind nur für die Mitarbeiter die trotz allem sehr freundlich waren und für die Anlage.

Wij gezin Vader, moeder en dochter (9) hebben een heerlijke vakantie gehad.

aqua park zijn 3 hotel naast elkaar, van dezelfde firma, waardoor je overal kan liggen zwemmen en eten.

Lees de gehele beoordeling om niet gelijk een negatief beeld te krijgen.

Aankomst 2
Wij kwamen laat in de avond aan en moesten lang wachten voordat we geholpen werden, er stonden gewoon 4 mensen achter de receptie e 1 was er aan het werk (klacht afhandelen). Toen we eindelijk geholpen werden, werden we zo onbeschoft geholpen dat ik weg wilde.
De jongen die ons hielp was waarschijnlijk het zoontje van de baas, want die gedroeg zich echt onbeschoft en ongeïnteresseerd. Ja toen er betaald moest worden was hij er als de kippen bij.

Dit laten we achter ons, want de rest was top.

Kamer 8,5
de kamer was schoon, ik kan wel zeggen zeer schoon, met een 2 persoons bed en 1 persoon bed. Wij vonden de bedden erg goed slapen en er waren meerder kussens om uit te kiezen dus ook goed. De douche was redelijk groot en voorzien van krachtige douche straal. Elke dag werd onze kamer perfect schoon gemaakt door Saadoun Gaber, complimenten voor deze medewerker elke dag had hij iets moois gemaakt voor onze dochter (zie foto’s). Er was een goede airco die perfecte werkte en de kamer had een balkon met uitzicht op de glijbanen. Schoon een 9 en kamer 8.

Zwembaden 8,5
Er waren diverse zwembaden, met overal toezicht en deze Life Guards zijn scherp want mijn vrouw stond te praten met een ouder en een kind raakte onderwater de Guard stormde voorbij en redde het kind. (de ouders letten niet op, dus niet de schuld van het Hotel)
De zwembaden een 25m bad met banen, golfslagbad, 3 ligt verwarmde kinderbaden, diverse grote andere baden verdeeld over het terrein, bij de sauna is ook nog een “artic bad” erg koud kan ik u vertellen. Diverse glijbanen en andere speel mogelijkheden in het water.
je hoeft geen handdoeken mee te nemen er is een perfecte handdoeken service.
speciale vermelding voor (Mahmoud Eldoskey) die was erg aardig voor de kids en behulpzaam bij het zwembad.

Restaurants 7,5
Er is een grote keuze aan restaurants er genoeg eten en verschillend eten, het cijfer is niet zo hoog omdat we het ooit eens beter hebben gehad en je gaat toch vergelijken. Tevens was er heel veel Live cooking, waardoor je soms wat langer op je eten moest wachten, ik zou wat meer voorraad maken.
Er was Italiaans, Mediterraans, Egyptisch, Saladebars, Grill, voor het ontbijt was ook een grote keuze inclusief een Jus-bar (vers). Ijs is wat minder aanwezig, maar de kinderen hebben snel door waar ze dat kunnen halen.
Wat wel een 8,5 krijg is het restaurant (snackbar) waar kok Mohmed A.Elmoneim de lekkerste Pizza’s maakt en broodjes shoarma.

Bars 8,5
Er zijn wederom diverse Bars verdeeld over het park, inclusief poule bar op de eerste verdieping.
Bij het zwembad wordt drinken bij je bedje gebracht, ik zal zeggen je wordt er wel lui van 😊 complimenten voor Mohamed Farag, hoe warm het ook was bij het zwembad kwam hij altijd vrolijk het drinken brengen. Ik drink geen bier maar ik begreep dat het erg lekker smaakte.

Entertainment 8,5
De hele dag, met tussen pauzes, zijn er dingen te doen. Van knutselen tot Pizza bakken, van buikdansen tot aquajogging.

Sporten 9,5
Hier is echt alles aanwezig om te sporten, zeer goede sportschool groot met diverse apparaten, 25m zwembad, 100m sprintbaan, tennisbanen, voetbalvelden etc etc etc .

Dit is echt een familie hotel, die ik kan aanraden, het personeel (op de receptie na) is top.
Ja er zijn ook wat Russen, maar het merendeel gedraagt zich.