I am trying to consolidate thousands of slides and photos taken over the last 50 years to make a meaningful menu of easily searchable and enjoyable memories. I chose Photomyne some time ago. I am disa... Vis mer
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Se hva andre synes
I have successfully scanned 100’s of family photos over the years using Photomyne. I have encouraged others to do the same. After a small learning curve the app is easy to use organized the images int... Vis mer
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So easy to convert many types of photos into individual photos on this app, from groups of photos in albums to old black-and-whites colorized. It's enabled me to convert old bulky albums to online pho... Vis mer
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I wish Photomyne had been around when I first started my project...1000s of photos, some dating back way over a century. The sharpening feature made to possible to see details of family history I neve... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
Photomyne is a leading innovator in photo digitization and preservation technology, dedicated to helping people rediscover, preserve, and share their most meaningful memories. Founded with the mission to bring the past into the digital age, Photomyne has developed powerful, easy-to-use mobile apps that allow users to scan, restore, and enhance printed photos, slides, and negatives directly from their smartphones. Our technology combines advanced artificial intelligence with an intuitive user experience, making it simple for anyone to turn physical photo collections into beautifully organized digital archives. With millions of downloads worldwide, Photomyne has helped families, history enthusiasts, and memory-keepers safeguard their treasured moments for future generations. We believe memories deserve more than to sit in boxes or albums - they deserve to be celebrated, shared, and preserved. That’s why we continuously invest in innovation, improving our scanning quality, restoration tools, and cloud backup solutions to ensure the highest standards of reliability and security. Customer satisfaction is at the heart of everything we do. Our support team works diligently to provide responsive, helpful service, and we value the feedback we receive from our global community. Every review helps us refine our products and enhance the experience we provide. At Photomyne, we are passionate about connecting people to their stories - one photo at a time.
Kontaktopplysninger
4,3
Enestående
113 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én måned
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Photomyne a great way to save memories.
Have used Photomyne for several years and found it works very well for me. The app is so easy to use, the copying of photographs and organising them into folders so quick and to access and share them is so helpful.
28. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you for being part of the Photomyne family for so many years. It means a great deal to hear that the app has helped you preserve, organize, and share your memories with ease. We're truly grateful for your continued support and appreciate you taking the time to share your experience!
Bought the app but have no access!
In 2016 I bought the app for E 4,99.
I have used it a few times since then until now. Suddenly I cannot download some (very important) photo's with I cannot scan a second time. These are photo's of my father as a child. My father passed away last year. So these pictures are very valuable to me. I scanned them Friday, but can not download them. And I have no possibility to scan them again. This week I paid another E 5,99 and thought I had acces again but NO ACCESS! I think that if you no longer have access to the app, Photomyne should make this known before scanning the photos. But now they let you scan the photo's and denie acces to get them.
Photomyne, give me my photo's instead of showing me the option for a free 3 day trial or billing again.
19. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you for sharing your experience, and we're truly sorry for the frustration this has caused - especially given how meaningful these photos of your father are. We completely understand how upsetting this situation must be.
Please contact us at support@photomyne.com with the email address associated with your account and your purchase details. Our team will review your account, help clarify the access issue, and do everything we can to help you regain access to your photos as quickly as possible. We appreciate your feedback and the opportunity to make this right.
Misleading Free Trial That Ended Early
I signed up for the 3-day free trial and immediately canceled it through my Apple Subscriptions so I wouldn’t forget and accidentally be charged for a full year’s subscription. Apple clearly showed that my free trial would remain active until 15th July.
However, when I opened the Photomyne app on 13th July, I discovered my trial had already ended on 12th July - the same day I signed up.
I contacted customer support and was told: “We would like to clarify that once a free trial is canceled, it becomes inactive and can no longer be used.” This is not made clear anywhere during the sign-up or cancellation process. If canceling immediately ends the trial, that should be stated clearly before users cancel.
It’s also frustrating that Apple’s subscription settings indicated I had access until 15th July, yet the app ended my trial much earlier. Photomyne should either honour the advertised 3-day trial or ensure its policy is consistent with what Apple displays.
Overall, this was a disappointing and misleading experience. I won’t be using the app again, and based on my experience, I wouldn’t recommend it.
14. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We're truly sorry to hear about your experience, and we completely understand why this was so disappointing. We can appreciate how frustrating it must have been to cancel your trial expecting to continue using it until the date shown in your Apple subscription settings, only to find that your access had already ended.
We never want our users to feel misled. While the information displayed in Apple's subscription settings is unfortunately outside of our control, we recognize that this can create confusion. We're already working on making our own messaging during the trial and cancellation process much clearer so users know exactly what to expect.
Thank you for taking the time to share such detailed feedback. It helps us identify where we can improve the experience. We'd also be happy to take another look at your specific case if you reach out to us again at support@photomyne.com. We truly appreciate your feedback and are sorry we fell short of your expectations.
Awful
Awful
A scam
I can’t unsubscribe before free trial is up
Avoid like the plague
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We're truly sorry to hear about your experience and understand how frustrating this must have been. A valid payment method is required to start the free trial, but you won't be charged if you cancel before the trial ends. If you're having trouble canceling your subscription through the App Store or Google Play, please reach out to us at support@photomyne.com. We'd be happy to help you make sure everything is sorted out.
I signed up for free trial
I signed up for free trial, after 3 da6s I tried to take out 1 year subscription, page wouldnt acceptcode for 25% discount.
Unable to proceed.
I have asked for my trial data to be deleted and my subscription cancelled.
A frustrating experience
After posting the company contacted me and assisted me very well in completing registration etc.
Well done.
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you for sharing your experience, Pete. We’re sorry to hear about the frustration you encountered while trying to upgrade your subscription and apply the discount code. That’s certainly not the experience we want for our users. We'd love the opportunity to look into what happened, as there may have been a technical issue or something specific with the coupon. Please reach out to us at support@photomyne.com, and we’ll be happy to review your account, check why the discount wasn’t applied, and see what we can do to make things right. We hope we can help resolve this and continue being part of your photo preservation journey.
Photomyne was very helpful for an ancestry project
I saw information about Photomyne on social media and decided to give it a try for a family ancestry project I was making. It worked very well! The photos digitalized with quality much better than I expected. When I printed them, they held up fairly well. A little fuzzy, but I think that was more due to "user error" than the application's technology.
15. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thanks for giving Photomyne a try, Louise! We’re so happy to hear it helped with your ancestry project and that the scan quality exceeded your expectations. Wishing you lots of success as you continue preserving your family’s history. 🌟
Excellent customer support
Excellent customer support. My inquiry was answered promptly and resolved. Friendly and helpful individual.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you for the wonderful review! We’re so happy to hear our support team was able to assist you quickly and resolve your inquiry. Your kind words mean a lot to us, and we’ll be sure to share them with the team ☺️
Image Quality Poor because they have the new system to restore the pics with extra cost
I HAVE THE SAME PROBLEM LIKE MR BEVERLY............Image Quality Poor. Extra Cost to RESTORE!
Initially, I was very happy with it. Restored my photos, added color, if desired. Photos were very clear. I am using photomyne for 3 or 4 years and was very good but now the quality of each image is really poor. If I want the photo restored, I must PAY EXTRA for "AI Magic Restore (Beta) Powered by Google Vertex AI". Not sure when that change was made by Photomyne, but I'm extremely disappointed.
14. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We’re really sorry to hear how frustrating this has been, especially after using Photomyne for several years and having a much better experience before.
Regarding the “AI Magic Restore” feature, we want to clarify that it’s an optional tool. Your yearly subscription still includes all of Photomyne’s core scanning, enhancement, organizing, and storage features, just as before. If you’re being asked to pay extra, it’s related specifically to this newer AI feature. It uses advanced external technology, which is why it carries a small separate fee - and importantly, that fee is strictly to cover the machine processing cost, not for profit.
That said, we truly hear your concern about image quality and how things feel different now. That’s not the experience we want for long-time users like you, and we’d really like the opportunity to look into this more closely with you.
If you’re open to it, please reach out to us at support@photomyne.com with a few example photos or a screenshot. We’ll do our best to understand what’s going on and help improve the results for you.
Thank you again for your honest feedback and for being with us over the years, we genuinely appreciate it.
This app is amazing
This app is amazing! It’s so easy to use. It really brings the past to life with such clear images, even when taken off very old and faded photos!
24. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you so much for the kind words! We’re really glad to hear the app is easy to use and helping you bring old photos back to life with great results.
If there’s ever anything we can do to make your experience even better, feel free to reach out - we’d love to hear from you.
I tried the free 3 day trail to see…
I tried the free 3 day trail to see what it was like , not disappointed but couldn’t afford the cost of paying for it as I’m on benefits but on day 3 I was charged for a years subscription, I have cancelled the subscription but still charged up until 2027, please help as I cannot afford this.
16. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We’re really sorry this happened, we completely understand how stressful this must be, especially if you weren’t expecting the charge. It sounds like the subscription may not have been canceled before the end of the trial, which can trigger the yearly charge automatically. That said, we definitely want to help you sort this out.
Please reach out to us at support@photomyne.com with your account details and mention this issue. We’ll review your case and do our best to help resolve it as quickly as possible.
So far I LOVE LOVE LOVE this app
So far I LOVE LOVE LOVE this app. I paid for a year because in testing it I liked it so much. I Like that it touches up old phots as soon as scanned. You can choose to keep it or try again. I really love the “restore” function. I have old photos of both mine and my husband’s families and many or not in good shape. Using the restore function made some of the photos outstanding, almost like “new” old phots. I got something like 20 free credits, 1 credit per “restore,” and I can purchase more. I tell you, I don’t care about much in my house, as far as stuff goes, but my photos are almost everything. I’m grateful for this app and the restore feature. Makes my life easier in this regard.
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you so much for the wonderful review! We’re thrilled to hear how much you’re enjoying the app and that the Restore feature is helping bring your family photos back to life. It’s especially meaningful to know the app is helping you preserve such important memories. We truly appreciate your support and hope you continue enjoying Photomyne as you digitize and restore your collection.
good product and service
The software works well so far -- and when my free photo mount was shipped to the wrong address, they sent another
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you for the kind review! We're really glad to hear the app is working well for you. And we're happy we could quickly send a replacement when the photo mount was delivered to the wrong address. We appreciate your support and hope you continue enjoying Photomyne!
Image Quality Poor. Extra Cost to RESTORE!
Initially, I was very happy with it. Restored my photos, added color, if desired. Photos were very clear. Haven't used it in almost a year (purchased a second year, expecting it to be the same). As I'm using it now, the quality of each image is really poor. If I want the photo restored, I must PAY EXTRA for "AI Magic Restore (Beta) Powered by Google Vertex AI". Not sure when that change was made by Photomyne, but I'm extremely disappointed.
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We’re really sorry to hear about your experience, especially after you previously enjoyed the app. We completely understand how frustrating it can feel when something you relied on seems to have changed.
All of Photomyne’s core scanning, enhancement, and colorization features are still included in the membership as before. The AI Magic Restore feature you mentioned is a newer, optional beta tool that uses advanced Google technology to repair heavily damaged photos. Because it relies on external AI processing, it has a small separate cost, and we only charge the machine cost for using that technology.
If the quality of your scans now seems lower than before, that definitely shouldn’t be your experience. Sometimes scanning conditions (lighting, distance, or number of photos scanned at once) can affect results, and we’d be happy to help you get the best possible quality again.
Please feel free to contact us at support@photomyne.com so our team can take a closer look and assist you directly. We truly appreciate your feedback and your continued support over the years.
Not impressed!
Photomyne claims in their ads, that you don’t need any extra equipment, but that’s a lie. You will need a backlight in order to scan negatives as well as a phone holder, that attaches to a desk or table, if you really want to have better quality scans. Even then, the quality of the scan isn’t good enough to print larger size prints, and it’s almost impossible to export after you scan a photo.
I cancelled my subscription before the free trial was over. I was just not impressed. Then the next month, Photomyne charged my credit card some random fee of $1.99! I sent a message asking what the charge was for, but got no response!
21. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We’re sorry this was your experience.
No extra equipment is mandatory. The app is designed to work using just your phone. When scanning negatives and slides, a light source is needed, and many users simply use another screen at home. We also offer a backlight on our website (https://photomyne.com/backlight). A phone mount is also completely optional - it can help stabilize your device and make the process easier, but it’s not required.
These tools are meant to improve convenience and consistency, not to be mandatory for using the app.
Regarding the $1.99 charge and your message not being answered, that’s not the experience we want for you. Please reach out to support@photomyne.com with the charge details so we can look into it promptly.
Cancellation Refund Issues
I had a trial that ended on February 18, 2026, and they charged my card for a year, for $59.99, starting February 19, 2026. I had requested to cancel on February 18, so I wouldn't use the service starting Feb 19, and instead of crediting back my account, they keep sending me emails on how to cancel! I've emailed them about 5 times already.
Update:
I changed rating to a 5 star, due to the company responding and taking care of the issue.
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Thank you for your patience, Camille. We’ve reviewed your case and can confirm that we’ve taken care of it.
Please check your email for our confirmation message with the details. If you don’t see it, kindly check your spam or promotions folder as well.
We’re sorry again for the frustration this caused, and we’re here if you need anything further.
Have been billed annual subscription…
Have been billed annual subscription when wanted monthly
15. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Hi Suzette! We’d be glad to take a closer look and help you sort this out. Please email us at support@photomyne.com with a screenshot of your receipt and a short note about what happened. We’ll guide you through the next steps right away.
Charged me despite cancelling in the…
Charged me despite cancelling in the free trial period and now refusing to refund. Beware!
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Hi Amy! We’re truly sorry to hear this - we understand how frustrating and disappointing that must feel.
If you canceled during the free trial and were still charged, that’s definitely something we want to review carefully. Sometimes timing or account details can affect how a cancellation is registered, and we’d really like to look into your specific case.
Please email us at support@photomyne.com
with the email associated with your account and a copy of the charge receipt. We’ll check everything thoroughly and do our best to help resolve this as quickly as possible.
They make it extremely difficult to…
They make it extremely difficult to cancel. Endless emails to confirm data deletion yet subscription must be terminated through the way you signed up. If you signed up on their site good luck getting in.
24. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
Hi Paul! We’re really sorry to hear this was your experience.
To clarify, cancellations must be completed through the same platform used to start the subscription, which is why you’re seeing that message. We understand this can feel confusing, especially if you no longer have easy access to that account.
Please reach out to us at support@photomyne.com with the email address you used when subscribing. Our team can help you regain access and make sure your subscription is properly handled.
We’re here to help and would be glad to sort this out with you.
Do not waste your $ on this app
Do not waste your $ on this app. I had used it years ago and was pleased. Purchased it again a few days ago to make a Christmas gift and was disappointed. After taking a bunch of photos, I looked at the results, poor resolution and reflections on the photos. Packed photos up and stopped using the app. Called Apple for refund, was told to allow 24-48 hours for refund. Got notification through email today that the refund has been denied by the company. This app isn’t cheap, I’m out over $63 and got nothing out of it. I’m going to use a scanner on my computer to make copies of photographs to keep the clarity so I don’t lose resolution when I enlarge and print the photos. I’m so upset, I don’t have$ to waste like this. I wish I had read the reviews, instead of going by my past experience with this app. Reviews for this app —>Image quality: The quality is not as high as a traditional scanner, and the resulting images may have less clarity and detail, especially when enlarged.
3. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We’re truly sorry to read this, especially knowing you came back to Photomyne based on a positive past experience. We completely understand how disappointing it must have felt to plan a meaningful Christmas gift and not get the results you expected.
Regarding image quality, reflections and resolution can be affected by lighting conditions, camera focus, and how many photos are captured at once. With the right setup, it’s definitely possible to achieve high-quality scans, and we would have gladly guided you through tips to improve clarity and reduce glare.
We’re also sorry to hear about the refund situation. We never want anyone to feel stuck or unheard. If you’re willing, please reach out to us at support@photomyne.com
with your account email and receipt details. We’d truly appreciate the opportunity to review your case carefully and see how we can help. Your feedback matters to us.
Dont be conned!
Dont be conned!! I tried the 3 day trial. I did not like the app so when I went to cancel just before the end of trial they charged me $99!!! They are giving me the run around about the refund!! Do not try the 3 day trial they will charge you!!!! Beware
16. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra photomyne.com
We understand how upsetting that must have felt. If you canceled during the 3-day trial and were still charged, that’s definitely something we want to review carefully.
Trial subscriptions do require cancellation before the trial period ends, and timing can sometimes make a difference depending on when the request is processed. That said, you shouldn’t feel like you’re being given the runaround.
Please contact us at support@photomyne.com
with the email linked to your account and a copy of the charge receipt. We’ll take a close look at your case and work with you to sort it out as quickly as possible.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.