Photo-Me UK Anmeldelser 

1 003
TrustScore 1.5 av 5

1,3

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Don't let the 1 star fool you, it's just the '0' option was not available. If you don't want to waste your precious time, don't use a Photo Me for passport photos. They take your £10 of course but the... Vis mer

Vurdert til 1 av 5 stjerner

I took photos to renew my sons passport yesterday. When I tried entering the code it is not working. Using Photo-Me Whatsapp/bot they are saying they were taken in Feb and will not help despite me sen... Vis mer

Vurdert til 1 av 5 stjerner

Went to the photo me booth on four different occasions for passport photo each set of photos rejected by passport office. Each set of photos was given the passport compliant by the photo me booth. Nev... Vis mer

Vurdert til 1 av 5 stjerner

I am an Old Black man but the photo print I received was that of an old white woman. When I asked for refund I was refereed to a website that does not recognise the machine number. Just in case I got... Vis mer

Informasjon om virksomheten

  1. Forretningstjenester

Skrevet av virksomheten

Photo-Me has been the market leader in photographic ID for over half a century. The iconic brand known to the British public for its unique visual identity has become synonymous with self-service photo booths. Photo-Me booths provide HMPO-verified photographic ID and seasonal fun photos to over 8 million customers a year. A network of more than 3,700 photo booths across the UK receive ongoing maintenance by our expert team of engineers.


Kontaktopplysninger

1,3

Dårlig

TrustScore 1.5 av 5

1k anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

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Har ikke svart på negative anmeldelser

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1,3

Alle anmeldelser

(1 003)

41 anmeldelser i de siste 12 månedene

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Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

No use for visas

these might work if you want a UK passport but for a visa the digital photo if you try to download what you get is less than 20kb so totally useless - don't waste your money..

7. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Hi Francis

Our booths do not offer or advertise digital Visa photos.

We only offer digital UK passport photos. These photos are accessed from the gov.uk websites online passport application.

This information is provided for customers on screen in the booths.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Vurdert til 1 av 5 stjerner

The printed photos were ok, but no digital copy!

The printed photos were ok, but I was unable to download the digital version from anywhere. Photo-Me doesn't not provide a download service for digital copy of the picture I paid for, which is unacceptable. Passport photos are needed for more than just passports, and photo-me doesn't seem to recognize this. I had to pay for another booth service effectively, and wasted money with photo-me.

28. januar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I took passport photos

I took passport photos - the right ones but when I went to download, it took me to id-pass website where the Unique Code was not accepted despite putting the correct digits!! No support out of hours, bad service and I needed to do the application urgently!!! Will be requesting for my refund and go to other places

23. februar 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 4 av 5 stjerner

Booth quality problems but…

Although quality problems with the Photo Booth & unclear upload options for digital photo, the online Chat Help Team was very responsive, helpful and (hopefully) effective.

21. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Thanks, Hamster!

Vurdert til 5 av 5 stjerner

Great customer service, thanks!

Great customer service through their email address, very prompt reply and easy to follow instructions were given so I could obtain the digital copy of my ID photo, which wasn't sent to my email for some reason when taken at a PhotoMe booth. All that was needed was to start a passport renewal application, and when prompted to type in your unique digital photo code, you do that and then clicj kn the image to download it. Then you are free to cancel the application. Many thanks!

21. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Thanks for your rating and feedback Harmony!

Vurdert til 5 av 5 stjerner

Excellent service fast and reliable

Excellent service fast and reliable
My passport photo accepted first attempt
Definitely will use this service again

14. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Thank you for your feedback, Jack.

Vurdert til 1 av 5 stjerner

Very poor quality of washing.Waste of time and money.

The washing machine did not clean my whites. Very poor quality of washing. I will not use it again. I have paid 5.5 pounds for nothing. Please avoid it.

18. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Dear Customer

Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

Please get in contact with our customer service team through our online help page https://help.megroup.uk/
Alternatively, you can email us at callcentre@me-group.com and a member of the team will get back to you as soon as possible. We would really appreciate the chance to put this right.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Vurdert til 4 av 5 stjerner

It was my mistake ..I choose the wrong…

It was my mistake ..I choose the wrong option.The photo was for an Irish Passport and not a British....and as they are not interchangeable the code will not work. However, I explained my predicament to a lady Lucy on live chat and a refund will, I am assured, be on its way in due course. In the meantime, I shall now start the procedure again, and as they say in engineering terminology I shall RTFM !

15. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Thank you for your feedback, Denis.

Vurdert til 3 av 5 stjerner

Problem Resolved.

Thank you for your help; the website resolved our difficulty. If I may, in the interests of creating a good first impression, I would strongly advise you to get the website proof-read for typographical errors, grammar, and superfluous capitalisation: I was not inspired with confidence, so the quality of information provided was a pleasant surprise. Thanks and best wishes.

15. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Hi Tracy

Thank you for your feedback.
We are always looking for ways to improve our service and we will take your comments on board.

Vurdert til 1 av 5 stjerner

Digital photos for passport do not pass…

Digital photos for passport do not pass UK passport photo requirements - the file is too small.

This company is a scam and not fit for the purpose it is set up for.

Do not get your passport photos done in these booths - UK passport office will not accept them

13. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Hi Adam

Thank you for your feedback.

We are very sorry to hear that you have had a negative experience with our product, however, I disagree that you have been scammed.

When applying for a UK passport online, The photos are accessible on the Gov.uk website using your unique digital ID code printed on your photo printout.

This is a secure online service set up by the passport office so that no one else can assess your image. This information is clearly provided on screen in the booth when you select the digital UK passport option. Customers are asked to agree to this by selecting (OKAY) in order to make payment and take the photo.

Your photo printout also provides a link to the gov.uk passport application website for you to access your image.

Some booths offer customers the option to email a copy of the image, however, this photo is not usable for a UK passport and this option is currently being removed from the booths.

With an average of 14000 customers a day applying for a UK passport using the digital code, I can assure you our photos are fit for purpose.

For any queries you have, please reach out to our customer service team who will be happy to help https://help.megroup.uk/

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Vurdert til 3 av 5 stjerner

1) seems quite expensive 2) didn't…

1) seems quite expensive 2) didn't recognise my email address so couldn't get digiital photos. however 3) contacted customer service who suggested a way to obtain a digital copy

30. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Thank you for your feedback, Richard.

I'm glad to hear our customer service team were able to assist you.

I'm sorry to hear you are unhappy with the cost of our product but I'm afraid this decision was made based on annual inflation over the last 10 years and is necessary for us to continue offering this service.

We hope this doesn't deter you from using our machines in the future.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Vurdert til 1 av 5 stjerner

Technical problems

This experience was at the booth at Welwyn Garden City train station. First the computer crashed when I was ready to pay. It took a while for the machine to reboot. I took the photo again, but the card payment didn't work. I tried 4 different cards, none worked. There were nothing wrong with the cards. Overall, I wasted almost 30 minutes there and got no photos.

2. februar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Hi JW

Thank you for your feedback.
We want all our customers to have the best experience with our products so I am sorry that this was not the case for you.

All our machines are serviced regularly and regular checks are made. However, as with all automatic machines, unforeseen breakdowns can occasionally occur.

An engineer has since been out to the booth at Welwyn Garden City to rectify this fault.

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Vurdert til 1 av 5 stjerner

Scam!

the machine stole from us. 10p gone!!! We wanted to take a lovely little photo but at what cost. We managed to find 4 pounds out of our pockets in coins but to no circumstances. It was extremely confusing. Website didnt say how to pay and it wasnt clear. Unhelpful We couldn't find where to put the coins. Apparently no coins allowed only card, agh! We are only kids and kids deserve photos too and good memories. The booth was too small we could not fit. My friend is shivering and dribbling on the floor. She has lost the ability to talk and has diahhreah. Ugh So moral of the story make it kid friendly!

27. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Hi Nicola

Thank you for your feedback

We want all our customers to have the best experience with our products so I am sorry to hear that you have had a negative experience.

All our machines are contactless card payment only and this information is clearly stated on the machines so I disagree that you have been scammed.

There is no coin mechanism so I am unsure where you placed the 10p but if you would like to claim a refund, please contact our customer service team and they will be happy to help https://help.megroup.uk/

Kind Regards

Luke Clark
Me-Group UK Customer Service Manager

Vurdert til 5 av 5 stjerner

Good customer service when photo…

Good customer service when photo rejected by passport office. Returned fee quickly and sent engineer out to service machine. Also note when you put code in to uk passport site the format is idpass.uk/ (your code). Without the . And / to separate the code it will not be recognised.

8. januar 2024
Anmeldelse skrevet uten oppfordring
Logoen til Photo-Me UK

Svar fra Photo-Me UK

Great feedback, thank you Gibbo

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