Took my dog off medication from vets for arthritis and started giving her turmeric, 1 capsule daily,she's 10 years old and her arthritis is not severe but wanted to still ease her pain and it works ,s... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Everything I’ve purchased from Pets Purest has been absolutely brilliant. Pumpkin Powder, Calming Drops, Itch Drops & Joint Support Salmon Oil are used daily. The subscription service is also a great... Vis mer
Just had a brilliant customer experience following a misunderstanding about a product that was genuinely no ones fault. They offered me a full refund when many others might not. They lived up fully to... Vis mer
I used a well known Flea Treatment on my cat , it didn't give me great results so I decided to use Pets Purest all Natural flea and Tick Repellent, which isn't full of chemicals, so far so good ! I c... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Pets Purest is a small family business and the UK’s first pet supplement brand prioritising daily pet wellbeing. We provide a range of 100% natural treats, supplements and hygiene products to help keep pets feeling healthy from the inside out! We're passionate about pet wellbeing and our promise is to support pet owners (and their pets!) on a journey of daily wellness and lifelong happiness
Kontaktopplysninger
Pets Purest, Suite 3, Grove Chambers, 36 Green Lane, SK9 1LD, Wilmslow, Storbritannia
- support@petspurest.com
- www.petspurest.com
4,5
Enestående
1k anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Love our pets purest products
Love our pets purest products!
We are massive fan, we have tried so many out now!
16. april 2023
Anmeldelse skrevet uten oppfordring
I was impressed with the variety of pet…
I was impressed with the variety of pet supplies available at this store. The products I purchased were of great quality and the packaging was secure, which is very important when ordering online.
19. mars 2023
Anmeldelse skrevet uten oppfordring
Fantastic products
Fantastic products
Dogs absolutely love the sausages
1. april 2023
Anmeldelse skrevet uten oppfordring
Goods arrived promptly
I was impressed with the prompt arrival of the goods ( Dental Spray). As I have only been using it for 5 days I can't comment on its efficacy. However, my over sensitive greyhound has got used to it so I am hopeful it will help to make her terrible breath less terrible! Ex-racing greyhounds are renowned for their poor teeth so I am circumspect about the overall result (she has had two lots of teeth removed and I am reluctant to repeat the procedure as she is nearly 11).
25. mars 2023
Found this online as I was searching to…
Found this online as I was searching to help my 13 year old dog. Easy to order and it’s easy for her to take, just sprinkle it on her food.
23. mars 2023
Great product (salmon oil) and the dog…
Great product (salmon oil) and the dog loves her daily dose. It's only been a few days but hoping it will help with her knee joint issue.
25. mars 2023
Can't judge yet as I have not used it…
Can't judge yet as I have not used it long enough
23. mars 2023
Svar fra Pets Purest
Hi Bridie,
Thank you very much for your review, I hope you have had a lovely start to your week!
We would love to hear how you get on with our product in the future.
Kind regards,
Jess
Wouldn't know haven't received my order…
Wouldn't know haven't received my order despite paying for it and no notification regarding delivery. Says Royal Mail awaiting delivery.
Have emailed twice not even an acknowledgement of receipt of emails.
Definitely won't use again.
25. mars 2023
Svar fra Pets Purest
Good afternoon Angela,
Thank you very much for your review, we massively appreciate any and all feedback as it helps up to improve over time.
We sincerely apologise for this and any inconveniences caused as a result. I have emailed you to inform you that a replacement has been sent out to you and should be with you in the upcoming days. We have also recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.
Please let me know if there is anything else I can help you with.
Have a lovely day.
Kind regards and further apologies,
Jess
Rubbish delivery service
I ordered 2 packets of bone broth as we were going away and thought this would be easier than making it up from my usual powder I buy. They took order and my money but a week on I've heard nothing further despite sending an email and contacting them via the contact form. Not even an acknowledgement which I find extremely rude. They say they deliver within 3-5 working days but looking at the tracking Royal Mail are still awaiting my package 7 days on!! Absolutely rubbish!!
1. april 2023
Anmeldelse skrevet uten oppfordring
Svar fra Pets Purest
Hi Angela,
Thank you very much for your review, as a small business, any and all feedback is vital for us to improve.
We sincerely apologise for the delayed response to your email. We have recently brought Customer Service back inhouse to ensure each of our customer's experience is the best possible.
We have reached out to you and replacement has been sent out to you.
If there is anything else I can help you with, please contact me personally at jess@petspurest.com and I will ensure any queries are resolved as quickly as possible.
I hope you have a lovely day!
Kind regards and further apologies,
Jess
No refund given
The treats are of a nice standard, however my delivery was incomplete as an item had been taken off, but I have not received a refund for the missing item. I have sent an message to the company regarding the refund and haven't had anything from the company. Such a shame having to chase a refund. The quality of customer service seems quite low.
24. mars 2023
Svar fra Pets Purest
Hi there,
Thank you very much for your review, I hope you have had a great start to your week.
We sincerely apologise for this. We have reached out to you and a refund has been processed. As a small business, we strive to give our customers the best experience that we can, and we will ensure that this does not happen in future. As of this week, we have brought customer service back in house to make sure that this is the case.
If there is anything else I can do to help, please contact me personally at jess@petspurest.com.
I hope you have a lovely day!
Kind regards and further apologies,
Jess
Happy customer
This was my first time ordering from petspurest, easy to do and quick delivery of my order. Will use again
22. mars 2023
Svar fra Pets Purest
Hi Luica,
Thank you very much for your review, I hope you have had a lovely day so far.
We sincerely apologise for any delays with your order.
I have emailed you personally regarding your missing order, and I will ensure this is resolved for you as quickly as possible.
I look forward to hearing from you.
Kind regards and further apologies,
Jess
My dog happy dog loves it & is thriving on it
My dog loves it & is thriving on it , there helpull & fast door to door
23. mars 2023
Good Service
This was ordered late on Thursday and delivered on the Saturday excellent service
23. mars 2023
Salmon oil
Got a monthly subscription for salmon oil always delivered on time and reasonably priced
23. mars 2023
Love the products
Love the products! Our dog is very fussy with food so worried should wouldn’t take the supplements - didn’t need to worry as she had no problems taking them. Delivery was also very quick - very impressed!
23. mars 2023
We have a £160 order missing
We have a £160 order missing. I placed an order on the 23rd. We have had no tracking number and the order says fulfilled. The tracking number on the order dpd don't seem to exist. I've tried contacting pets purest through email and the page no response.
Edit: jess replied and gave me a DHL tracking number, the tracking says it should of been with me on the 27th last Monday. Its been a week now.
Update: my order finally arrived 🙌 but I will not be ordering again, the customer service is incredibly bad.
30. mars 2023
Anmeldelse skrevet uten oppfordring
Svar fra Pets Purest
Good afternoon Chantell,
Thank you very much for your review, I hope you are well.
We sincerely apologise for the delayed response and you missing order.
Please could you email me directly at jess@petspurest with your order number and I will ensure this is resolved for you immediately.
I look forward to hearing from you.
Kind regards and further apologies,
Jess
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