After months and months of failing with banks to achieve what we felt was a veryblow risk and simple finance goal, Pepper money gave us some simple and clear alternatives that achieved a suitable outc... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Trustworthy lender for a single parent household. I've had no issues since joining almost 4 years ago. App is easy to use and you always receive emails and info when interest rates are going up or do... Vis mer
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Peppermoney have made it easy and comfortable taking out a loan with them. Clear Information and customer service has been great, always willing to talk and help you out. They make you feel more than... Vis mer
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Going through a tough time at the moment I need a little bit of breather. Simon was able to accommodate my hardship factors of the current situations of my relationships and family. The extension has... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
We were established in 2000 to help Australians achieve their financial dreams by providing flexible financial solutions that factor in the ups and downs of real life. Since then, we’ve become one of the largest, most trusted, and award-winning non-bank lenders in Australia and New Zealand.
Kontaktopplysninger
Australia
- www.peppermoney.com.au
4,8
Enestående
1k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 88 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Customer Support Staff are well…
The Customer Support Staff are well trained polite and responsive. They are also very knowledgeable
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Christina,
We're delighted to hear that you found our Customer Support team polite, responsive, and knowledgeable. we value your feedback and thank you for giving us 5-stars!
Kind regards,
Mile
Great service!
I received a call from Simon today re enquiry of my current car loan. A very respectful individual who spoke well, represented the company well, and a sincere client-focused approach in our conversation. Thank you Simon.
6. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Ben,
We're delighted to hear that Simon provided such respectful and professional service and it's great to know Simon represented Pepper Money so well during your conversation. We'll be sure to pass on your great feedback to him.
Kind regards,
Mile
Hi the lady mumta was very helpful and…
Hi the lady mumta was very helpful and understanding my hardship situation the outcome was very satisfying as coustmer very happy and grateful thanks pepper money
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Steven,
I am delighted to hear that our assist team was so helpful and understanding during your hardship situation. It's great knowing we were able to support you and achieve an outcome that left you feeling satisfied.
Kind regards,
Mile
Susan was great eased my anxiety due to…
Susan was great eased my anxiety due to late payment
3. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Loren,
Thank you for sharing your experience. It's great that Susan was able to alleviate your anxiety and provided support regarding your late payment.
Kind regards,
Mile
Easy to deal with no hassle.
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Dane,
Thank you for giving us 5-stars!
Kind regards,
Mile
If I could give zero stars I would
If I could give zero stars I would. Dealing with Pepper customer service was difficult and trying to discharge my loan was the most stressful thing I've done. You submit the forms they ask for, and then when you ask for a follow-up, they tell you they haven't received other forms they never even told you to complete and return. If I had to choose between using Pepper again or being homeless, I'd be homeless
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Kathryn,
Thank you for taking the time to share your experience. We're genuinely sorry to hear how frustrating and stressful the discharge process has been for you. We'd like the opportunity to look into this further and understand what has occurred. If you're able to, please email your loan details to cx@pepper.com.au. Our team will investigate the matter, review whether any documentation or actions remain outstanding, and work to assist in resolving any pending issues as quickly as possible.
We appreciate your feedback and the opportunity to review your experience. We look forward to hearing from you so we can help.
Kind Regards,
Nadia
Totally understood my situation and…
Totally understood my situation and helped me to make a decision, that was right for my circumstances
29. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Suzanne,
We're so pleased to hear that the team took the time to understand your circumstance and helped you make the right decision.
Kind regards,
Mile
Lisa very supportive and provided good customer care
Lisa very supportive and considering my current circumstances proposed suitable options to minimise and manage my current finances while recovering from the impacts from the change in circumstances. I will recommend Peppermoney to all customers, who are looking for end to end good customer care and services for financial products in the industry.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Loreen,
I'm pleased to hear that Lisa was able to support you during a difficult time and provide options that helped you manage your finances with confidence.
I'll be sure to pass on this feedback to her; I am sure she will be happy to know the impact it had on you.
Kind regards,
Mile
Needed help with an urgent redraw
needed help with an urgent redraw. the team were very helpful understanding the urgency for the situation
Thank you!
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Clinton,
We understand how important urgent redraw requests can be, so it’s great to hear our team was able to act quickly. We thank you for taking the time to share your 5-star review!
Kind regards,
Mile
I had approached another bank and had…
I had approached another bank and had put subject to finance clause in my contract. However, they could not able to process fast and I had lost 3 weeks. I reached out to PEPPER and explained my situation and asked them if there is a way they can fast track my application. My subject to finance was about to expire in 10 days when I reached out to PEPPER. I was assigned Carlos and he was extremely fast. He understood my situation and handled my application end to end and got it sanction less than 7 days. If not for PEPPER, perhaps I would had to loose this property. Thanks Carlos and PEPPER for handling my situation well.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Radha,
We can understand how stressful tight timelines can be, so it’s fantastic to hear that Carlos was able to step in, act quickly, and support you with a great outcome. We will pass on your kind words to him. Congratulations on securing your property, and thank you for choosing Pepper Money!
Kind regards,
Mile
Fast and easy solution
Fast and easy solution. Don’t have to wait so long.
Thanks
21. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Ma,
We’re really glad we could provide a fast and easy solution for you.
Kind regards,
Mile
Fast and efficient
17. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi,
We're glad that we could give you such fast and efficient service.
Thank you,
Mile
Reception
The reception staff at Pepper money have always been super helpful and friendly
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Barbie,
Thank you for your kind words and the 5-stars!
Kind regards,
Mile
Mamatha 5 stars
Mamatha has been the most helpful understanding i have delt with at pepper money. She listened, understood and help action a plan to help my changing challenging circumstances.
I cant thank her enough and hopefully if I need help in the future she is available again.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi,
We’re delighted to hear that Mamatha was able to support you during a challenging time. She’ll be incredibly appreciative of your kind words, and we will be sure to pass on this lovely review to her.
Kind regards,
Mile
Perfect service
They were great and compassionate to my needs and situation. In an extremely tight spot and it was resolved promptly and efficiently.
Forever grateful to have my loan through them with this level of service.
22. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Andrew,
We’re really glad we could support you during a difficult time and get things resolved quickly for you. Your 5-star review truly means a lot to us!
Kind regards,
Mile
Great service
Easy to deal with,handled all enquiries professionally and friendly
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Melanie,
I'm happy to hear you found our team easy to deal with and that your enquiries were handled in a professional and friendly way. We really appreciate you taking the time to share your experience!
Kind regards,
Mile
Excellent Service
Efficient, responsive and genuine interactions. Thank you so much for your recent support. Great experience.
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Tanya,
Thank you so much for your kind words! We’re pleased to know you had such an efficient and positive experience, and we appreciate you giving us 5-stars!
Kind regards,
Mile
Had a phone conversation with Jose and…
Had a phone conversation with Jose and he spent all the time I needed answering my questions and making sure I was fully understanding and happy with everything. He went above and beyond!
19. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi,
We’re delighted to hear that Jose took the time to answer all your questions and made sure that everything was explained and made clear to you.
Kind regards,
Mile
Answer my call on the 1st ring security…
Answer my call on the 1st ring security questions with quick and easy everything was handed within probably 10 minutes they did a great job friendly and caring and respectful
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Catherine,
It's great to hear your call was answered quickly and that the process was smooth and efficient, and that our team was able to assist you in a friendly, caring, and respectful way.
Kind regards,
Mile
The lending specialist working on my Homeloan for me was amazing!
I would like to express my appreciation for the exceptional service provided by my lending specialist, Sheryl. The process was handled with utmost care, ensuring a stress free and efficient experience. The communication was clear and timely, making the entire process seamless. I was thoroughly impressed and would highly recommend Sheryl's expertise.
18. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Pepper Money Australia
Hi Michelle,
We’re delighted to hear that Sheryl provided such a great level of service and made the process smooth, stress-free, and efficient for you. We really appreciate your recommendation and will be sure to pass your kind words on to her.
Kind regards,
Mile
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