Payless Car Rental Anmeldelser 414

We hebben de auto gehaald, en er zat minder dan halve tank benzine, (foto hiervan gemaakt). Toen we de auto netjes, schoon, en tank meer dan de helft weer gevuld was, (ook hier foto van) werden de borgkosten terug gestort, en vervolgens 55,98 belast op credit card, zgnd tank niet vol na lang zoeken, en vragen, nooit op de hoogte gebracht over hoe en wat! PAS OP!!!!! Deze zaak is lopende

The Worst Rental Experience I’ve Ever Had – Avoid Payless at All Costs

I don’t usually write reviews, but this experience deserves to be shared.

I rented a car through Payless via Expedia, and what followed was a complete disaster:
• Upon arrival, I had to wait over an hour with no explanation.
• The car I had booked wasn’t available. I was given another vehicle with the excuse: “same price, bigger car.” Not true.
• The next day, the car broke down with a check engine warning light. Mechanical failure.
• I contacted support. It was a nightmare—long calls, no answers, no responsibility.
• They sent a tow truck but told me I had to go with the tow truck for 40+ minutes to get a replacement. Absurd. I refused.
• No replacement car was provided. I had to use Uber at my own expense and cancel important meetings.
• They promised a refund for one day. Never delivered.
• Then they had the nerve to send me a coupon. I will never rent from them again.
• Worst of all: no one communicates internally. I had to explain my case to three different agents and still got generic answers.

⚠️ I lost time, money, peace of mind, and received no fair solution. This is the most disorganized, irresponsible company I’ve dealt with.

If you’re thinking of renting from Payless—don’t. You’ll regret it.

When we went to pick up the vehicle the morning of May 27th the front desk girl was very discourteous and verbally strong with us because we had questions about our rental car and my wife was hard of hearing. The car did not look very clean but because of the rain on that day and we had an appointment to meet, and they were busy we just let it slide, not to mention having to talk to the rude clerk again.

Upon returning the vehicle all seemed well. But a couple of weeks later after we get home, we get a letter dated May 26 (we picked up the 27th...) informing me that they had added a $125.00 dollar to my credit card because the vehicle needed to be cleaned what?!!!!

Im in the process of contacting them about this. We returned the vehicle in the same manner that it was given to us. But they are going to charge $125.00 to vaccum the car? They will have to refund me or I will be back here with another bad review and will contact someone above them. I didn't see their low ratings, else I would have not bother renting with these company. I DO NOT RECOMMEND THIS PLACE at all. Their low prices are a bait for people to rent and then they come with charges for cleaning the car for $125.00 - We road travel very often, this rental was done in a hurry because we were on a deadline with our dateline, and we couldn't find the the full size vehicle we needed for our family. We are heading to another trip during the holidays and this summer this month. But this company will not be our choice for rentals.

I will be back here to report and inform you how they handled my refund request. The letter they sent me is not even the day of my rental, we had not even picked up our car yet. Im hoping it's an error on their part because our car was not dirty to the point of $125.00 for cleaning services. Vacuuming should be a standard procedure after receiving the vehicle.
One start because I had to put something up but would be zero otherwise.

Recogida del vehiculo en Bucarest, tardaron en acudir a busacarme pero lo hicieron correctamente, también fue muy amable la persona del mostrador de recogida pero muy insistente en el tema del seguro adicional que me costó 150€ cuando ya habia pagado una cobertura total a Vipcars de 67€ pero que era del todo inutil cuando los daños al vehiculo por los que retienen la totalidad de la fianza (1500€) son de tamaño inferior a una moneda de euro por lo que no se puede conseguir la documentación que solicitan (informe policial, atestado etc...) en resumen un alquiler que debia costar 168€ acabó costando 318€ (mas el cambio de moneda). Además me dijeron que enviarian la documentación del seguro contratado y nunca lo han enviado por lo que menos mal que no fue necesario. La oficina cerca de Cluj es dificil de econtrar y no te dan muchas referencias por whatsapp pero el drop-off y el traslado al aeropuerto son rápidos. Si me gustó el documento de recogida del vehiculo incluyendo todas las fotos de los daños preexistentes.

I had a great experience with this company. I'm used to rent a car at an Airport so i knew what to look for... after checking online for the best car-rental programs in Istanbul Payless came out as my prefered. Always take a video of the outside and inside of the car so you have proof of the current state of being of the car. The first broker dindt like that but i'm the one who is renting so i dindt give a shit what the tought about me. After returning he said that was the best i've done because the damage there were accusing me for doing was already on the video before i drove off from the parking-lot. So i got my refund(and more). And the skipped the HGS-cost(tunnels and briges in Turkey) which was 4550 telle... but honest to say i slapped the guy working in the terminal office and as i was loud and very innoying they dindt want the Polis to come and check out what's going on. They called me a gangster but i was just a traveller trying not to get scammed. So my advise is..: BE LOUD AND VERY TROUBLEFULL. Otherwise you will get Scammed

I rented a vehicle for 5 days at $173, and hardly drove the car. When I dropped it off on-time, I never recieved notification it was dropped off. After trying to get them on the phone for days, they told me the car was never checked in and a case was made to find the vehicle. I had to call again to get an answer if they found the vehicle, then they charged me $211 for gas charges!! I talked with them again and they said it would be refunded, but it never went thru. After all this I had to call again and they said I had to pay the gas charge of $211. I hardly drove the car, this is unbelievable how they can get away with this. They lost the car, then over charged and took advantage of people's trust. Horrible customer service and business practices.

If I could, I would give them 0 stars! They charge you almost the triple you have booked, give you the car one hour later than confirmed and the cars are full of schrathes. Never again! I hope this review will help people to avoid Payless.

Thanks to Matthew our experience was amazing! He was a great help and would definitely recommend!

We picked up van. It was in ok condition. (It had a cracked windshield which was noted). After using the van for 10 days, I dropped it off off and was told all was ok; I got a receipt but later the next week was notified that I was being charged a $450 "cleaning fee". When I called the number listed on the notice, I was told I called the wrong number and was told to call another number. When I was able to reach an agent, I was told the cleaning fee was for excessive sand in the van and that there was nothing she could do with the fee. I've rental numerous vehicles and have returned them in similar conditions and have never been charged. Was there some sand, yes, excessive, nope. Very disappointed in the experience

Nightmare wait. No one at Payless counter. Apparently Payless uses Avis/Budget reps to staff. Indianapolis counter took longer than hour. my wife called customer service while waiting and they basically they were on break. Ridiculous customer service. Couldn't be more rinky dink. I guess we learned you get what you pay for. Avoid unless you want to wait over an hour to get your car.

I had a shocking experience with Payless at Istanbul Airport on May 9, 2025, around 9 PM. I agreed to rent a car for $40/day. After signing papers, the staff suddenly said the car wasn’t available and tried to push another one for $50/day. When I refused and asked to cancel, the staff (including a man named Malik) became angry and disrespectful.

They started yelling and then told lies about me in Turkish to other nearby rental companies — not knowing I understood the language. I was then blocked from renting a car from anyone at the airport.

When I called to complain the next day, I was connected to the same staff, and they admitted had blacklisted me and refused to transfer me to a manager. This was humiliating and completely unfair. I do not recommend this company to anyone.

If there was the option of 0 stars i would choose it as this was a total scam. Waited for the car for more than an hour car had scratches as per normal rental car used in highways. We returned and 5days later sent us a bill of over 1k coincidence almost as the deposit stating car had scratches a missing thing from trunk and charged us an extra day aswell

Aeropuerto de Fuerteventura 25,26 y 27 de Abril El coche: Seat Ibiza con 11000 km muy buen estado.Gestion rapida y sencilla
Precio 105 - 40 (al devolver con deposito como lo recogį osea lleno) + 12 de combustible total 77 € con seg a todo riesgo(no cubre el circular fuera de carreteras) atencion tanto al recogerlo como al entregarlo perfecta.FELICIDADES.

We rented a Mid-Size SUV through Southwest for April 3rd - 6th in San Diego. Upon arrival at the Payless Counter, the attendant offered us an upgrade for only an additional $10/day. Shame on me for not reading the details, but we were charged an additional $40/day, I guess I’m too trustful. When we went to receive the vehicle, it was not an upgrade. The attendant in the lot told us this was the vehicle he had cleaned for us earlier that morning. The counter attendant also continued to say, over 4 different times, "you wanted the insurance?", and "I have you down for the full coverage", I had to insist several times that we declined the insurance. The overall experience was very, very shady. To top it off, I had temporarily misplaced the rental keys at our resort, when I asked the concierge if anyone had turned them in, he asked which rental company. When I told him Payless, he went on a 10-minute rant about being an ex-employee and to make sure I read all the paperwork and fine print because they are encouraged as employees to be deceptive. Again, shame on me for not doing my due diligence but shame on Payless (AND AVIS) for being this type of company. We travel over 12 times per year for competitive softball and I will never use Payless or any of its affiliates (Avis or Budget) again, due to this experience. I've already cancelled 2 future reservations.

Is there a 'no star' option for this company? Cos that's what they deserve. The charged me RIDICULOUS expenses after car was returned in great condition and full gas. I have spoken to 3 customer service personnel 2 out of whom were outrightly RUDE. None gave me helpful assistance on how to give me my refund of $59. The actual cost for rental for 4days was $212.40 @59 per day... now take a look at the additional RIDICULOUS charges 🙄 11.11% concession recovery fee $35.74 ( what were they : recovering?") Customer facility charge $6 per day making $24, late fee $20, energy recovery $2.40, MA excise TX reimb $16.46, 4.50 for transportation recovery.. then sub total tax of 6.25%, city surcharge %10 and police training fee $2 then Another toll and fuel services per day 59.96 totaling $417.94 for a 4day rental 🙄...like my flight from MD to BOSTON, MA was cheaper than this... this is just highway robbery...three customer care gave 3 different reasons for this charges, one said the $59 was for tolls, second one said because my contract hasn't closed, he can't do anything to help me and the 3rd said $129 was charges for bringing the car 4 hrs later than I said I would return it even though I had requested for an extension at the time of me picking up the rental. I blame myself for not reading their reviews before booking them through southwest. One of their customer care simply just hung up on me...this company's name should be changed from " payless" to "payMORE" car rental. Do not book EVER from them!

Absolutely horrible experience.

I rented a car for a few hours and returned it in perfect condition. Then they charged me $250 for a “cleaning fee” even though they said everything looked good when I returned the car

The staff at the front desk was also very rude

We ended up paying twice as the original said price cause our credit card didn't have the numbers physically written in it.... In 2024... They did that just cause they can, since you are turist there in a schedule and can't say no... Scam

This company is very unprofessional and service is terrible. Dropped calls, additional charges and the people at the airport are subject to corporate controls and manipulation! I would never rent from them again! Strongly recommend NOT using them. Also be careful with other affiliate rentals.

***I would not have even given them 1 star but, I had to so I could write the post!! #SMH....I rented a car from Payless Car Rental, had a emergency and had to return the car to another location which was 4 hours away which I explained to managment and several Customer Service Representatives. A rental that should have been 241.75 ended up being 2674.05 of which they forced out of my checking account severly overdrawing it!! My bank ended up closing the account due to it being overdrawn for so long and now I still have to pay the debt. I tried countless times to speak with a manager in Customer Service countless voice messages, I finally gave up!! ***never*** rent from Payless Car Rental!! There is no accountability for price gouging!! It appears this is how they make their money!! Very unethical, not the way to do business!! Solid way to ruin your company reputation!!

I rented a car in Oct 2024 from Atlanta Hartsfield airport, the experience was horrible from atart to finish! Waited over 1 hour for them to bring me a car only to be told the all the vehicles in the size that I paid for were being cleaned..Waited 45 minutes more and agreed to take another vehicle instead. Later I found out that they charged me for insurance that I did not agree to take. I filed a complaint to no avail, sucked it up as a lesson learned and made a note to never use them again! Fast forward to Feb 2025 and they have now contacted me to say the vehicle I rented was in an accident, absolutely untrue and to add insult to injury they want my insurance company to cover the false accident as their fake insurance only kicks in if you don't have enough coverage through your private insurance. Very hard to believe that they are under the same umbrella company as Avis. I have had nothing but positive experiences with Avis but this has left a very poor taste in my mouth and feel like I should alert my corporate travel team since Avis is one of our preferred rental carriers and while I hate to penalize them unfortunately they are in the same family...