Payless Car Rental Anmeldelser 414

This franchise location is a complete scam. After talking with Payless corporate their insurance is optional. We have our normal Allstate coverage and purchased more travel insurance to be safe. After arriving we were intentionally deceived by the sales rep stating they wouldn't accept either insurance coverage and then threatened us to be stuck there with no vehicle unless I purchased their insurance. I reluctantly agreed so my wife and I wouldn't be stranded. The sales rep again lied stating the lowest insurance costs us $151.99 which was 3x the original price we originally paid. I only learned of this scam after I got back stateside and had the ability to further investigate their claims. I just received an email from the manager Alma Toro stating he has audio and video recording of what transpired. Convenient how he pointed out me signing the rental agreement without the context of my ignorance in assuming they were acting on good faith in their business practice. They were intentionally deceitful in upselling me unneeded coverage (again we were already twice insured) at a higher coverage costs in which the rep told me that was the cheapest coverage available. Basically if you like to waste money, be lied to, and have no accountability on who you do business with they're great. But should you want an honest service avoid this franchise scam

Payless Car Rental at SEATAC airport incorrectly charged me $149 for insurance that I rejected at the counter. My wife was with me and concurs with my version of events. Payless claims that I "signed off" on insurance so tough luck, to which I have responded with the following observations.

Either:

1. The clerk misheard me and made a mistake.
2. The clerk heard me correctly and made a mistake.
3. It doesn't matter. The clerk meant to scam me.
4. Payless lacks a check process to ensure this type of “miscommunication” does not occur (e.g., double checking extra charges with the customer; verbally walking customers through the meaning of each separate initial or signature; etc…)

Payless has responded to my complaint saying that I "signed" the rental document, to which I say "I responded to the sections the counter clerk identified and assumed my wishes had been correctly recorded".

This company is deliberately deceptive and abuses customers according to publicly available reviews and social media sites. Their overall Yelp score is 1.5. The BBB concur that Payless has deceptive practices.

We rented a vehicle from Payless Romania (Otopeni Airport) for 16 days.

Unfortunately, due to a family bereavement, we had to return the car 11 days earlier than planned.

No refund or partial adjustment was granted for the unused rental period.

We were not clearly informed at pick-up that returning the vehicle early would result in losing all remaining rental days without any possibility of adjustment.

Customers should carefully review the rental conditions in advance and be aware that no flexibility appears to be applied, even in exceptional circumstances.

Avoid at all Costs

Unfortunately, a very disappointing experience from start to finish.
The vehicle provided was not as advertised – older, poorly maintained, with visible wear and even signs of rust, which is simply unacceptable for a rental service. Several issues were identified at collection, some of which had to be “fixed on the spot”, which already tells you the vehicle was not ready to go.
There was also excessive waiting time, poor organisation, and a general lack of professionalism throughout the process. I am a driver with over 20 years’ experience, so suggestions that basic vehicle handling caused these issues are frankly unreasonable.
We raised our concerns properly, in writing, with photos and videos provided, and requested fair compensation under basic consumer protection principles. Despite multiple emails, our last correspondence was ignored completely.
This isn’t about ego or opinion — it’s about facts, standards, and accountability. I would not recommend Payless to anyone who values reliability, transparency, and professional service.

Was soll das mit dem Preis????
18 Tage für 379€ ????
Habt ihr sie nicht mehr ALLE???
DA BLEIBE ICH LIEBER BEI AUTOREISEN 🤮🤮🤮

Expérience horrible. Payless a annulé ma réservation de voiture 24h avant que je prenne mon vol vers Lima sous prétexte d'overbooking. Il ne restait plus aucune voiture dans les 25 concessionnaires que nous avons appelés avant le départ et pendant l'escale. Nous avons atterri à l'aéroport de Lima, sans voiture et sans plan B. Vous dire le stress. Expedia nous a offert une voiture...à 6 700 us alors que nous avions payé 255$ pour la location d'une semaine. Nous sommes convaincus que Payless a décidé d'annuler notre réservation faite à petit prix un mois plus tôt pour louer la voiture plus cher comme nous étions en pleine période de vacances. Pas d'explication, pas d'excuses et aucun service de remplacement. À quoi ça sert de réserver si la compagnie peut en tout temps annuler pour faire plus de $$$?

I was going to Phx for Christmas to see my family and bring my 101-year-old mothers ashes (she died in Sept). I rented a car just to get from the airport to my family 11 miles away, never used the car until I retuned it to the airport. I then was charged for animal hair (no animals were involved, and spilled liquids, of which I had none. $125.00! ) I went back and forth with them to no avail. They did NOT provide pics of said animal hair, nor liquid. So I wrote them this diatribe.... Please read and add any comments .Dear Payless,

Thank you for your condolences about my 101‑year‑old mother — a kind sentiment that, unfortunately, does nothing to improve the accuracy of your assessment.

At this point, it’s clear that renting from Payless requires preparation on par with handling unstable nuclear waste. Should I ever attempt this again, I will arrive fully equipped to meet your… creative expectations — though at 71 years old, performing this level of Herculean labor may be a tad unrealistic: 1. A dustbuster powerful enough to vacuum myself, my luggage, and the surrounding atmosphere, in case a rebellious dust particle dares to exist within your line of sight.
2.A Costco‑sized roll of Saran Wrap so I can fully encase myself — leaving a breathing hole, of course, since dropping dead in your parking lot would create an actual biohazard, which I’m sure would result in an additional fee.

3.Industrial‑strength shrink‑wrap to mummify the entire interior of the vehicle. This will require a blow dryer, which means I’ll need to locate an electrical outlet in your garage — assuming one exists and isn’t considered a “liquid spill” risk.

4. A hazmat suit, just in case my human presence is deemed “contamination.”

5.A forensic UV flashlight to document the car before and after, since your team seems capable of detecting liquids that do not exist in this dimension or any adjacent ones.

6.A portable dehumidifier to remove even the idea of moisture.

As you can see, these preparations require time, equipment, and a level of absurdity I am not willing to commit to — especially at my age. Please keep that in mind before expecting my future business.

Sincerely, Patricia —and may all your rentals in 2026 be Smoke, Hair, Liquid, Bio‑Hazard, and Imagination‑Free, since mine apparently failed your standards

Just don't! Tried to rent a car in Cabo San Lucas. They told me there was no reservation, but I could rent a car from Budget for three/four times as much. Budget and Payless are owned by the same company. Turns out the Budget car was my reserved car with Payless! Then tried to charge outrageous insurance fees. When I called Payless customer service in the US they hung up on me.

They canceled my reservation due to them not having enough vehicles. I did make the reservations on short notice, so I understand why perhaps their software had a lag on availability with the third party website I used.
A few days go by and they charge my card over $700 with no notice or invoice. After several failed attempts at trying to speak with a human, I used the Payless website to file a billing inquiry. Payless will not even help you until a credit card statement is provided. They will not accept a screen shot, nor a print out. I have to wait weeks for my next credit card billing statement for them to even start investigating. I’m not even sure how that’s legal for them to charge my card without an invoice and me not signing anything agreeing to any fees when I discovered they did not have a vehicle available.
I filed a fraud complaint with my credit card company and I have to wait 30-60days for a resolution.
Payless has also recently settled a lawsuit in millions of dollars of unauthorized charges, so I guess they still have not reformed their corrupt billing process.

ESTAFA. Alquilé un coche con silla de bebé y me dieron una silla completamente mojada y rota. Me dijeron que no tenían otra y que no me podían ofrecer nada más, ni devolver el dinero. Tuve que llamar a la policía y aún estoy esperando el reembolso del dinero + el depósito de 1.400 €, ya que tuve que irme sin el coche y pagar un taxi a mi hotel

Una empresa que estafa a los turistas. Cuando uno va a retirar el auto, te obligan a contratar un seguro que cuesta 3 veces lo que cuesta el alquiler.
Cómo sos extranjero y estás en un lugar donde no hay ningún tipo de transporte público, estás obligado a contratar el seguro que es de un precio delirante. 250 usd solo de seguro por 4 días. Unos delincuentes

Ein nagelneues Auto zu einem guten Preis mit einer unkomplizierten Abwicklung. Jederzeit gerne wieder.

leider hat es uns auch getroffen.
online Buchung ist das einzige, dass halbwegs funktioniert.
Bei anfrage wegen nicht zurückerstatteter Kaution waren wir Tage lang beschäftigt, sämtliche Nummern anzurufen und zich Emails zu schreiben.
Wurden zweimal mal vertröstet... "man würde uns informieren"... ohne Erfolg
Unseriös und nur billig !!!
Ich rate jedem, namhafte Vermietungen zu wählen, denn da wurde ich immer gut bedient und beraten.

Never again! They are closed on Sunday so we had to return the car to some hotel away from the airport, take a taxi back to the airport and they refund for the taxi but only up to €10, however our taxi was €20. I emailed them about it but no response back at all. Never again!

Houston Airport - I returned my vehicle on time (a few hours early actually) then a few days later started getting calls and emails that the vehicle has not been returned. I was harassed for over a month and even received a certified letter stating they were going to report the vehicle stolen. After they solved the issue they simply charged me the cost without making any apology or attempt to write their wrong for blaming me for stealing their car.

Alquilamos un coche a través de Booking con esta compañía.
Pagamos a Booking la tarifa pactada a falta de pagar en el aeropuerto de Cork un plus por añadir un conductor secundario.
En el aeropuerto nos cobraron lo que creíamos que era la fianza.
Nos incluyeron una serie de tasas de seguro pese a haber pagado con antelación un seguro premium.
Es una empresa turbia que te cobra lo que le da la gana y no tiene en cuenta los pagos realizados anteriormente.
No la recomiendo en absoluto.

Disappointing experience. I booked a specific car model, but upon arrival, the vehicle provided was completely different. Attempts to confirm details via WhatsApp went unanswered. I chose not to take the car, yet was still charged the full rental fee despite not using the service. The lack of transparency and responsiveness raises concerns about the reliability of this location.

Extremely disappointing experience with Payless at Los Angeles Airport.
I rented a Tesla Model 3 that was dirty, poorly maintained, and had a completely damaged steering wheel. The car was also missing the charging adapter, which made it impossible to charge at my hotels – even though my route and accommodations were planned around that.

I immediately reported everything at pickup and later by email (with photos). For over two weeks, I received only apologies and generic replies from five different agents. No real solution, no urgency. Eventually, they offered me USD 100 compensation, which doesn’t even cover the extra Tesla Supercharger costs, let alone the time and frustration.

If this is how Payless defines customer service, I strongly recommend renting elsewhere. Cheap rates mean nothing if the car is in bad condition and support doesn’t take responsibility.

Dont go here,they going to put a lot of hidden fees on you,imagine walk in already booked as 60 dollars walked out as 325 dollars 🤣🤣 they put a lot of fees that i didnt accept

I hired a car from PayLess at Tivat and had a pretty good experience. The pick-up was a bit chaotic with a tiny office in the terminal and then an unsigned walk to a large parking lot (access via a gap in the fence!) and a wait for anyone to arrive to handover the car. From then on it was all good. The car was in good condition and as described. There was no hassle on returning the car, or attempts to find scratches, and it was all incredibly cheap. Would recommend.