Quinn Avery was amazing! He handled my problem in less than 5 minutes I've conversed with several representatives this week & received an email that it was handled but it wasn't. When I informed him a... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Customer service is the worst ..I have been transfered 4 times now with no resolution to my issue...starting to believe this entire company is a scam...noone in customer service want to do their job..... Vis mer
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I talked to Mr. Zach Larson early this morning honestly kind of in a panic, because yesterday the call volumes were high and I couldn’t get a hold of anyone. When I did, there was no solution and I wa... Vis mer
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Brent T was quick to answer, efficient and very successful in helping me today with resolving my issue. I sincerely appreciate great help like this!
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Informasjon om virksomheten
Skrevet av virksomheten
Payactiv, a Public Benefit Corporation and Certified B-Corp, is a holistic financial-wellness platform that provides employees on-demand access to earned but unpaid wages. Businesses that partner with Payactiv see significant cost reductions through increased recruitment, engagement and retention. Employees love Payactiv because it eliminates the expensive between-paychecks toll of payday loans, bank overdrafts and late fees. Payactiv offers a suite of financial services that include savings and budgeting tools, bill payment and financial-health measurement. Payactiv is the winner of the Innovative Payments Association’s Consumer Champion Award, a Finovate winner and finalist, and the recipient of numerous best-in-class awards in both FinTech & HRTech. It is also the provider of Earned Wage Access to Walmart and the only EWA Program with an approval order from CFPB. In 2020, Payactiv released a short film titled, "We Heard You." Learn more at www.payactiv.com.
Kontaktopplysninger
Stevens Creek Boulevard 4880, 95129, San Jose, USA
- www.payactiv.com
4,2
Bra
2k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 100 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Brent T was more than awesome!
Brent T was more than awesome, 5 star service all the way!
19. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi there, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Mrs. I don't play
Please notice date of first experience. Problem not solved until 11-18-25. Way too long! Mrs. Valerie Shaw and Mr. Greg Peterson were very helpful to me and I appreciate them very much. Your other customer service was not as helpful as they were to me. I was rudely interrupted and spoke over while trying to describe my situation which caused great aggravation. They need to be more attentive to your customers needs and listen to them! Hat's off to Valerie and Greg! Great job getting the situation handled. Thank you. You 2 were awesome handling my problem within an hour of speaking with you. Valerie needs a raise and a new title! Manager trainee!!! Thank you so much 😊
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Raquel, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Daniela Ariel was wonderful
Daniela Ariel was wonderful! She took care of my needs immediately.
17. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Shane, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Daniela Ariel
Daniela Ariel , Your Excellent Customer Service Professional was just that ,
PROFESSIONAL !!! 👍👍👍
My Difficulties in understanding a “Pending Transaction” that I cancelled the same day I made the misunderstood purchase amount ..
… as it remained “pending” on my Card Ap a week later … Daniela is Efficient , Understanding , a Great Listener and has an Excellent Ability in Clearly Communicating …
I gave Daniela 20 STARS and mentioned that “ She Could Go Home Early” !!! 20 Stars are Sustained , but I’m certain she was required to continue her Excellent Work thru Assisting other Customers thru Her Kind Communication Skills …
Sincerely … Donald Saucier , a Very Satisfied Card Customer !!!
11. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Donald, thank you for your feedback. Our team is always working hard to continuously improve our product for your better experience. Have a blessed day ahead.
Zach Larson was VERY helpful
Zach Larson was VERY helpful! Much appreciated!
8. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Bobby, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Fredrick Chester was amazing...After…
Fredrick Chester was amazing...After multiple times of trying to access my account, he was able to slow down and walk me thru what needed to be done... Nobody else could or able to help. One person sent my claim to IT . Wasn't an IT problem it was taking the time to help.
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Adrienne, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Brent T has made life easy thanks man!
7. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Celly, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Brent was very quick and helpful
Brent was very quick and helpful. Non confrontational and assisted to every request.
5. november 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Tom, It is delightful to hear such positive words, and it’s always a pleasure to serve our users. Thanks for your feedback.
Waller Lee was awesome
Waller Lee was awesome! He helped to answer every one of my questions! Professional, courteous and very knowledgeable! Very friendly guy!
28. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
Zach Larson was very helpful and very…
Zach Larson was very helpful and very sufficient. He was wander full.
18. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Kina, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!
ROSE WAS AMAZINGGGGGG !!!!!!!!!!!!!! THANK YOU ROSE SOOOOOO MUCH YOU NEED A PAY RAISE ASAP . ROSE DID WHAT 30 PPL I TALKED TO COULD NOT DO SHE WAS PATIENT WITH ME SHE UNDERSTOOD ME SHE GOT ME MY MONEY !!!! SHOUT OUT TO ABBY AS WELL YOU TWO LADIES ARE A BLESSING
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi ShaDominique, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
Waller Lee was my service provider this…
Waller Lee was my service provider this morning . In less than 5 minutes he fixed the problem. Thank you again sincerely.
17. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Allison, thank you for your feedback and the 5-star rating. If you have any suggestions, please write to us at support@payactiv.com. We would love to hear from you!
I haven't been able to access my funds…
I haven't been able to access my funds and Emory L helped me with in 10Min and im so grateful and appreciative of the help Emory gave me I wish I can give 10 stars for the quick help
15. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Tameka, thanks for taking the time to rate us. It helps us to keep going and deliver the best. Have a blessed day.
Valarie shaw was awesome at costumer…
Valarie shaw was awesome at costumer service, when there was a problem that she herself couldnt solve she talked to her team and found a solution for me. Went above and beyond to help me. Was very patient with me even when i was being inpatient and grumpy myself.
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Lukas, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
Valarie Shaw excellent service
I have been in a battle for two weeks trying to get my account worked out and funds transferred . It’s been such a headache to deal with but Valarie Shaw helped me in no time. She listened to my concerns and handled everything with upmost satisfaction. When I first called in I was not thrilled but after speaking with her I was put at so much ease with everything handled immediately. Thank you again for your help!
13. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Jessica, thank you so much for your encouraging star ratings. If there is anything we can do for you, just let us know at support@payactiv.com. Have a wonderful day!
Zach Larson was the representative who…
Zach Larson was the representative who assisted me. He was patient, calm and used a calm professional voice and manner of helping me with my issue which made the whole process very smooth. Thank you!
12. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Jessica, we are always looking to improve the experience for our users, and really appreciate the feedback.
Derek Williams was the only one who…
Derek Williams was the only one who could solve my problem and took the time to do so
9. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Patricia, we are glad to hear that Payactiv is helping you the way we intended it to. Have a lovely day ahead. :)
A huge thank you to Zack Larson he…
A huge thank you to Zack Larson he helped me went the extra mile to fix the situation.. I kept getting rude people who didn’t want to help thru the chat and he fixed a simple issue
11. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Thank you for providing your valuable feedback. Please reach out to us at support@payactiv.com, if you have any suggestions. We would love to hear from you. Have a blessed day.
EMOry is the best chat agent.
Emory is the best chat agent.
8. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Michael, It is delightful to hear such positive words and it’s always a pleasure to serve our users. Thanks for your feedback.
Thank you for Sam Will,
Thank you for Sam Will,
Excellent customer service. I tried all last year to a get a new card because I never used it. Sam guided me away to get the money by loading to my atm card. Thank you Sam
4. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Payactiv Inc.
Hi Wanda, thank you so much for letting us know how you feel about Payactiv. That's such a boost for all of us at Payactiv. You have an incredible day! :)
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