parks.uk.com Anmeldelser 

Visiting Inverness where Toyota and Mazda are operated by Parks on adjacent sites. At Toyota my parents and myself met Dillon, at Mazda we met Aiden and ended up buying a car from Aiden.
Both are brilliant lads, both projecting fun and their individual personalities into their jobs. There was a clear feeling of interest and compassion from both.
On the other hand manager Charles, I would have preferred to have avoided him. He hung any personality and charisma he has on a peg in the staff room at the start of his shift.
We met him two days in a row. On the first occasion no introduction and no explanation of why he got himself involved. Fun sponge.
On the second day we were watching an obligatory video on GAP insurance, set up by Aiden. Charles approached and talked through most of it later asking is we'd seen the video. He was slightly snappy with a 'who me?' when I pointed out what had happened.
Aiden is completely capable, Charles you added nothing. Chill out a bit please.
Anyway, my parents went on to reserve their car with Aiden. Luckily, for the business, himself and Dillon were brilliant compensation for my irritation with Charles who left us saying 'once again, my name's Charles, let me know if you need anything'. There was no 'once again' we only knew his name because I read his badge.
I really don't like being pampered just simple, friendly and charismatic sales people. Some need to put the script aside, chill a bit and have fun. Your customers will, on the whole, join in and appreciate it.
People buy people, it's a bit corny, I know. True though.
Well done Aiden and Dillon. Massive respect.

I recently purchased a new car from Park's Ayr and received outstanding service from Kyle McLean. From start to finish he made the whole process completely stress free. I couldn't be happier with my new car and highly recommend Kyle to anyone looking to buy!

I purchased a new Renault Captur from Parks Motherwell two years ago.
I have experienced many problems with this car during this time. I have found their customer aftercare to be extremely poor, in fact the worst garage that I have ever dealt with. No response to emails, no one ever returns my calls. I have contacted their management team twice but still no response after six weeks. First and last time I will purchase another car from them.

Bully Boy Tactics & Financial Extortion
2024 Range Rover Evoque was due its 1st service in March 2026.

Had the car from brand new

Service Quote from JLR was £650 so opted to shop around at independent garages & went to my go to Garage at the bottom of Byres Road. £200

JLR have built something into its software that disables either the owner of the vehicle or any other independent garage to remove the ‘Inspection & Service’ Due warning that on the display permanently.

Press zero to remove message but this only removes the message for 5 minutes before it pops back up

This in turn disable the Satnav system from
Being mirrored to the internal dash display that sits behinds the steering wheel & it also doesn’t let you see how much Fuel ⛽️ in miles you have left before needing to refuel

It’s generally an Abruptor

Took the vehicle into JLR at Hillington today (9/7/26) for a Recall Notice to have the passenger Airbag replaced & took in my service invoice from March & asked if they remove the Inspection & service due message from the display

Things from here went downhill

I was immediately met with a more less friendly Tone & it was pointed out that looking at the invoice from the independent garage all it shows is a filter & oil change & that to have this message removed I would need part numbers that were used by the garage, what parts were used, the mileage, the garage details & was this garage vat registered which would then all need verified by JLR before they could remove this service & inspection message from the dashboard at a cost of £130.

Whilst the car was being worked on I received a video of a walk around of my vehicle which pointed out that my car needed a service & a bill for £758.

I declined for them to do this work

There was obviously no communication between customer services when I handed the vehicle in at 8am & the service department which would have informed the service department that the car had in fact had its service back in March.

This is a bully Boy Ta tics being used by JLR

If you don’t use their service option then the message cannot be removed from the display

If you use an independent garage the they want paperwork to prove part numbers ect before wanting £140 just to remove a service message

Out of principle I chose not to pay them a single penny

The customer service I received today was nothing short of absolutely appalling

Passive aggressive behaviour by 2 different female employees

They don’t like to be questioned about their tactics either

Made to feel uncomfortable & was looked upon like something they had wiped from the bottom of their shoe

JLR Hillington , You should be ashamed of yourselves & hang your heads in shame

The way I was treated in here today was shocking

Snidely sniggering staff

I will never step inside this place again

I’ll be taking my business elsewhere.

The more JLR owners who are aware of this practice the better as it’s needed

Unfortunately, our experience with Parks UK Motor Company has been poor from both a sales and aftersales perspective.

The buying process started badly, as we had to request a different salesperson due to persistent and unwanted sales pressure and what we felt was an arrogant attitude.

Within a short time of purchasing the vehicle, we had to return it because of faults with the air conditioning and windscreen washers. We were initially told an air conditioning pipe was leaking and a replacement part would need to be ordered, but nobody contacted us as promised. After numerous attempts to reach the service department, including several promised callbacks that never happened, we eventually managed to book the car back in ourselves.

When the vehicle was returned to the workshop, we were told there was actually no faulty part and that the air conditioning simply needed re-gassing. This work had already been carried out without our authorisation, and we were then informed that payment had already been taken from a card "on file", despite us not knowingly authorising this.

To make matters worse, the service paperwork contained information that did not reflect our experience, including stating that services such as transport and a courtesy car had been offered when they had not. After bringing the vehicle home, we also discovered the bonnet latch had been broken, despite it working before the vehicle went into the workshop.

The combination of poor communication, contradictory information, unauthorised work, payment being taken without our consent, and the vehicle being returned with further damage has left us extremely disappointed.

I have submitted a formal complaint to senior management and hope these issues are investigated properly. Based on our experience, I cannot recommend Parks UK Motor Company.

We were treated with the greatest of respect by a lovely sales person called Mya she was knowledgeable giving us the best advice and walking us through the experience. She arranged a test drive and had the car delivered to us in a few days

Land Rover Glasgow
Avoid this dealership at all costs.
I was handed a brand‑new £85k vehicle with scratches at delivery — and the moment I left the showroom, the dealer completely washed their hands of it.

They pushed everything onto the finance company and refused to take any responsibility. Months later, I still have no usable car, no support, and no resolution.

My warning to every customer:
Do not trust the word “brand new.”
Do not assume the car is perfect.
Check, check, and check again — 1000% — before you accept delivery.

Because once you drive out of that dealership, it becomes your problem. The dealer won’t help you, and the finance company won’t listen.

This experience has caused me nothing but stress, delays, and complete lack of accountability from both sides.

Premium brand, shockingly poor behaviour.

Recently purchased a Ford fiesta ST form Parks Ayr I must say the service was fantastic from start to finish. Corey the sales rep was very helpful not over pushy like some dealers… also got a great price PX on my car. Lastly unfortunately the car had an begin light come on within days of purchase I called then they booked it in gave me a courtesy vehicle and replaced the part without a problem also after purchasing I noticed the alloys had a few scuffs on them and they kindly refurbished them all for me. So great service I will return and recommend 100%

Nicky at chery Coatbridge was helpful all the way of my journey to get my new car. He took the time to make sure I was comfortable all the way picked my new car up today I cant thank Nicky enough as he was great from start to finish

just picked up my new jaecoo7 self charging today 28/5/26 sales people made my exchange and purchase smooth and easy a delight to buy from parks stephen and kyle took me through all the stages with ease well worth 5 stars plus

Can't thank Jamie Hill enough for his support while buying our daughter her first car. There was no high-pressure sales pitch. He let us look around the showroom, happily advising us, as and when we asked for anything. He let us lead the way, usually it's the other way about, where you feel pressured. He really couldn't do enough for us and that's before we decided what to purchase. Even his dad jokes were funny!

I felt he went above and beyond and when it's time for us to purchase a new car, he'll be our first port of call.

Thank you millions Jamie.

Bought a Kia Proceed at Parks, East Kilbride.
Process was very easy, and the salesman Jamie Hill, was extremely helpful. I was in a hurry the day I bought the car and he was able to sort everything out online so I could complete all the paperwork at home.
Once the car was ready for collection, Jamie organised transfer of my number which made it all simple for me. I would definitely recommend Kia East Kilbride to anyone looking for a new or used car.

Amazing service from Duncan in Parks Kia East Kilbride.
Thank you so much for all your help and making the transition so easy. Great job.

After a long wait regarding booking in our BMW X5 with the sales team at Douglas Park Glasgow.
After 7 efforts over a 3 month period to contact Colin from sales department concerning some issues we were experiencing.
The receptionist was really helpful and apologised several times regarding sales department failure to return my calls
It got to the stage, I had to personally attend sales showroom to discuss my issues with Colin.
Anyway eventually I got booked into Douglas Park Pinkston Road.
Before arrival I was contacted by a member of the service department Jack explaining he would be looking after me and the vehicle
WOW Now that’s what I call awesome
Jack was really amazing and sorted out all the issues efficiently and professionally and kept me updated with everything.
I would highly recommend jack and his professionalism
What a credit to Douglas Park Service Department
I will definitely use these service facilities again but would not purchase from BMW Sales Glasgow again for their very poor after care service

Mum and I recently visited Parks Omoda Jaecoo and had a fantastic experience. Aside from the Motability process, our salesperson, Lisa Keogh, was absolutely brilliant! She is incredibly knowledgeable and knew her products inside out. Lisa took the time to show us different models, clearly explaining the pros and cons of each based on our specific individual needs. Her guidance is exactly why we felt confident choosing the Jaecoo J7.
​Even during the wait for production and the Motability paperwork, Lisa kept in constant contact so we were never left in limbo. The car has been amazing so far, and we truly cannot thank Lisa and the rest of the team enough for all their hard work. Highly recommended!

i have recently bought a new Yaris (3rd time I have bought a car from Parks (previously Border Toyota) Every time I have had excellent customer service. This time was my first automatic but everything was explained to me and Gordon was very helpful

Terrible company. I have phoned them four times to book my service and MOT, and each time I was told an advisor would call me back. Over the last month, no one has returned my call. I have a warranty with themselves and have to use their garage.

we purchased a bmw 1 series yesterday from parks bmw in edinburgh. it was a very pleasant experience the salesperson sophie and the sales manager were very efficient and we were very pleased with the whole experience. we would certainly deal with this garage again.

AVOID DISCOVERY 5 2023 AT ALL COST WORST CAR EVER this car has had issues since 4 weeks old 5 x replacement batteries, 7 x brake problems last one total brake failure, electrical issues, damp issues, belts replaced, tensioner replaced, 3 x oil changes, starter motor replace, warning lights on all the time, still not sorted out got car back after 6 weeks last time got car back with flat battery and health warnings,service warnings, remote still not working ,car updates still not working car been off road for over 14 months in total last time 6 weeks cant get rid of car because of issues nobody wants it dealer was going to take and 2 1/2 yr car with 3000 miles on it and send it to auction so they don't have to deal with it, called landrover numerous times still no responce waited at dealers for over 7 1/2 hrs to see branch manager over 2 days still not seen him despite landrover themselves organising manager to see me.
Over 67 phone calls to landrover, 23 audits to dealership, 7 landrover assist call outs, got car back with faults again on 23rd March now have to wait another 7 weeks before they can look at it so this time alone 13 weeks and no gaurentee this will resolve latest issues.all the time car losing value, wasting money on insurance,wasted money on incontrol apps as car off road ect. I've had many landrovers over the years nothing like this land rover keep saying go to dealership even though they know original dealership is no longer in business and new dealership not interested all they have done is run car out of warranty now saying car out of warranty this has been ongoing going since car was 4 weeks old how the mighty have fallen leave a loyal long term customer without a car, disabled customer, house bound use car for everything hospital, vets, doctors ect, they don't care only interested in selling cars no customer support whatsoever tried to be reasonable but nothing keep getting told nothing to do with landrover dealership has to deal with this nothing left but to escalate to ombudsman, trading standards and legal action. Only wanted them to sort this out and be reasonable to longterm customer for a car that's been faulty and had major issues since New anyone else out there had these issues with landrover started with town and county land rover all them years back, then Peter vardy now have to deal with latest travesty and non helpful PARK'S LANDROVER ABERDEEN. So save yourselves money,heartache, and total disappointment and avoid Landrover at your own pearl.not the institution it used to be nor the customer service it once was no wonder HM FORCES no longer using landrover's and out for competition let's hope they choose something that's good for our service personnel that's reliable and keeps them safe and takes them home in one peace
LOOK AFTER CUSTOMERS HAVE SOME CUSTOMER SERVICE DON'T JUST CONCENTRATE ON SALES AND PROFIT

Bought my second Dacia. Different salesman but service just as good - no pressure to buy, just sensible recommendations after he listened to my wishes. Got my car today - very happy.