Palram Applications Anmeldelser 137

Brought A Palram 6x4 greenhouse £399 its a load of sh:t the instructions for Assembly might as well be written in Latin well the pictures for assembly are so confusing you are better off not bothering with them as each page just contradict there self. Mostly the product is not worth the money poor quality very flimsy a crisp bag is stronger

I ordered a greenhouse from Palgam through a large store. Unfortunately it came damaged and I sent the images to them as requested. I informed them that I had someone coming to assemble the greenhouse and I couldn't cancel that without paying them. The store advised me that if I could still use the damaged parts, they would issue me a partial refund. As this was possible, I went ahead and the guys built the greenhouse and I awaited the partial refund.
After a couple of emails I was told that it was now in the hands of Palram.
A week later they contacted me to say that the store shouldn't have given me the option of a partial refund and I could either return the greenhouse or order the new parts.
By this time I had a greenhouse full of plants and the parts that were damaged meant that it would have to be totally dismantled to replace them.
I argued that I would then have the costs to get it dismantled and reassembled! Palram were not prepared to fund this and said the product was a DIY assembly and they wouldn't expect that anyone buying it would employ someone to assemble it!
What a ridiculous statement! It happens I have issues with my back and I couldn't do it myself.
The person in customer services was so rude and said as I had chose to get it assembled it was down to me! I argued I didn't choose to receive a damaged product!
Palram then blamed the courier for the damage, when two of the damaged parts were packed in the middle of a box and clearly damaged at the manufacturer.
I was also told that there was a backlog of complaint emails and a delay in answering them of five days! That doesn't inspire me to buy Palram products with any amount of confidence!
It is the first time I've dealt with Palram and unfortunately the last.
Really disappointed that a company of this size has such an awful customer service and a total disregard for customers after they have purchased a faulty product!
I won't be back! Buy at your peril folks!!!

I have recently purchased this plastic sheds
THE PALRAM AMBER WITH SKYLIGHT 6 X 5:

this shed cost me £489.99 ( 6 x 5) from a company called Shedstore. I loved the colour and thought it would blend in nicely in my garden.

I was horrified when I saw it: it is made of very flimsy plastic (not sure what material is but it is horrid) and although you say it has a 10 year guarantee I doubt it will last that long. My previous plastic shed was from a company called KETER : Keter Factor Outdoor Garden Storage Shed, Beige, 4 x 6 ft which I actually bought from Amazon and it was 'made of durable maintenance and fade-free resin with steel' at a price of £303.00. I am now able to compare the two and I can say that this shed is not worth half of the price I paid for it in comparison to the Keter.
I have made a big mistake! Even the base is flimsy and you have to tape it as it splits in two to avoid tripping over. To be honest I would have liked to return it but unfortunately I had to store household stuff which was in a storage unit and I was pressed for time.
Never again your brand how can a company charge so much money for terrible flimsy plastic?? I am so disappointed I really do regret purchasing it and need to alert other poor consumers! I can see that others have left negative reviews I wish I had seen them before I purchased it. I contacted the company and someone called me apologising for the way I felt about this product and I told him I would appreciate a discount in price and he said he would call me back but he never did. Thank you for reading this.

Recent storm damage left our greenhouse missing some panels. We contacted Palram to order some replacement parts to purchase. A short time later, they had delivered the missing pieces free of charge. It is so amazing a big company like this offer such amazing after sales assistance in this day and age. I see we are not the only customers they have done this for.

Superb customer service. Oldish greenhouse damaged by recent storms. Could not have been more helpful in finding replacement parts and free of charge. Refreshing to find there are still companies that really care.

Lost a couple of roof sheets from our Palram Sierra patio cover in the recent freak storms.
The Palram has never had an issue with previous storms, but the recent storm was freakish with 70-80mph winds
Contacted Canopia Palram UK using their online contact us.
Gave them the required info.
Approx 11 days later 2 replacement sheets were delivered free of charge.
No fuss, no complaints.

Thats what as a customer you want to hear.
Top Marks

Do not buy a shed made by palram. Comes in a million pieces takes forever to put together the floor panels don't fit nicely your foot gets caught walking between the joins. It's so noisy even in light winds the neighbours were complaining it's unbelievably thin. The panels don't fit properly let's water in. Completely collapsed in the storm even though there were two motorcycles in it and even though my 12 year old keter factor shed did not move at all and even my clothes rotary is still in place. If I could post photos here I would had it less then a few months constantly sent emails to the company I bought it from telling them it wasn't safe that it was letting in water but they didn't respond to emails until it was too late and now I'm out of pocket over £500 for the shed and I have about £2500 worth of damage to both motorcycles

Do not buy a Palram Oasis polycarbonate greenhouse if you live in a place subject to strong winds eg Scotland.. I live in Edinburgh and this greenhouse blew down within a couple of months of purchase. I managed to re-erect it and secured the roof to the base using wires fed through the roof struts. This did prevent the structure from disappearing down the street during a recent storm but it didn’t prevent it from imploding. It now lies in pieces in my garage awaiting the visit of an insurance assessor.

Worst thing I have ever bought! Fell apart as soon as the wind blew, had customer service send me spare parts and put it up again didnt last a month! Expected better for the price no support off paypal cant get money back and now I have to jump through hoops before they will give me the parts that have bent and broken again. I work too what don't they get I only wanted a shed!! Feel totally robbed!!!

One man's opinion. No matter what you try to build or install of the Palram products, I found them to be the the most frustrating difficult and ridiculous. The Engineers must have had the charter to make it almost impossible to install.

Please don't buy this greenhouse if it will be exposed to wind. Mine blew apart with 30 mph gusts.

Excellent quality patio cover and even better after sales service. When the cover suffered damage during the recent storms in Scotland I was sent replacement panels in less than a week free of charge. Superb customer service.

Bought a Palram grey 6 x 8 shed. Didn't last 6 weeks of British winter. Totally disintegrated in a storm whereas wooden shed lasted years. Very disappointed. Bought via Waltons who referred me to Palrams who offer 10 year guarantee. Palrams refered me back to Waltons. Neither company helpful and guarantee worthless. Suggest you do not waste your money on this shed

Absolutely outstanding customer service. My greenhouse was damaged by storm Arwen and when I asked for the price of replacement parts they sent them free of charge. Extremely polite, helpful and efficient. Product is great quality too.

Ordered a canopy through a building/ diy company. The canopy sadly didn’t arrive when it should have. Palram customer service were immediately in contact with me to apologise and arrange another delivery…it came when requested, the product (canopy) is good quality and looks very smart.
Thanks Palram applications .

I have had 2 Palram sheds at different addresses for a number of years that have been excellent, so good in fact that I recommended them to my neighbour who proceeded to buy one last year. In the extremely high winds that we had a fortnight ago the neighbours shed lost some roof panels. On her behalf I contacted Palram with regards to getting a pri e to replace them. I was contacted by Luke Walker, After Sales Advisor who stated that they would be replaced free of charge including delivery. He advised that I would receive the panels in 2 to 3 days which they did. This was excellent customer service from both Palram and Luke.

Bought a greenhouse that was delivered with many missing parts. Having sent a list of parts we needed we received half the items. The next time we again received half the items and since for no response to our texts/ emails from Matthew Caveney the customer services rep.
We have now had parts for a £2000 greenhouse sat outside our house for 5 weeks. Not to be recommended

PALRAM 6X8 SKYLIGHT SHED
I bought this shed in the summer, it looked fine, but last night it was broken into, it became clear that this shed can be broken into in less than 60 seconds. The door hinge has 4 exposed screws (part no 8480) all someone has to do is unscrew 3 of these and the door can be opened and no mater what sort of lock you have on the other door it does not matter, Very Very poor not to have some sort of fixing over the door fixing to make it impossible to get to the screws

Bought a Palram 8x6 grey shed from B&Q home Delivery arrived on the Monday started to build on Tuesday finished on the Thursday called the shed Rubi Tuesday very pleased with everything

Five star customer service. I purchased a skylight shed from a buyer on eBay as there was a long wait from official stockings. A few parts were missing. I contacted Palram customer service and they were brilliant . They sent me the parts free of charge and they arrived within 2 days. Thank you so much !