Highly recomnended this product! Ossa Organic Collagen is the best I have used and it is a part of my daily routine.The quality is amazing,and I feel great knowing I am choosing a natural product. T... Vis mer
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Love their products. As someone who only eats ethically sourced halal meat, it’s the only organic brand I am aware of where I can buy quality collagen and gelatine. And for all the negative revie... Vis mer
Customers be aware the Frozen Vegetable Broth is actually quite spicy. Similar to a Tom yum or other hot Thai broths. If that's your thing, then go for it, I'd say its incorrectly labelled though, a... Vis mer
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I have followed your brand for a while, it ticks all my boxes - independent company, grass fed, organic, animal based. I thought start out with your gelatine as I already get tallow, ghee and collag... Vis mer
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Informasjon om virksomheten
Skrevet av virksomheten
In the pursuit of a vibrant and conscious lifestyle, we invite you to dive into the nourishing world of our Organic Beef Bone Broth—a true hero in the realm of nutrition.
Kontaktopplysninger
Storbritannia
- www.ossaorganic.com
3,5
Middels
98 anmeldelser
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Unauthorised Payment Taken — Duplicate Product Added Without Consent — BUYER BEWARE
This is not a review of the product — it hasn’t even been used yet. However, regardless of its quality, we will never order from this company again due to their extremely questionable payment practices.
At the end of the checkout — after our payment was already completed — a “Have you considered this?” pop-up appeared, and a duplicate of the same product we had already purchased (worth £30) was added to our order without our consent. A second, unauthorised payment was then taken from our account.
Clearly, this is a deliberate design to mislead customers into duplicate purchases.
We contacted the company immediately (within minutes of the order confirmation arriving) to highlight this unauthorised transaction.
Their response? While apologetic in tone, it was entirely dismissive in action. Responding at 9:15am the following morning, effectively only hours after placing the order the night before, we were told the order had already been dispatched and “nothing could be done” — despite us raising this late at night, well before their warehouse could reasonably have processed or shipped the order.
We were then insultingly offered 10% off a future purchase — meaning we’d have to spend £300+ just to recover the £30 that was wrongly taken from us.
No matter how good the product might be, we will never trust this company again and will warn others. Be extremely cautious — their checkout flow is deceptive, their handling of unauthorised payments is unacceptable, and their customer service is poor.
BUYER BEWARE.
2. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Adie,
Thank you for taking the time to share your concerns. We’re genuinely sorry to hear about your experience, and we appreciate the opportunity to address it.
First and foremost, we want to assure you that we do not overcharge our customers or process payments without consent. Any product added to your cart during checkout, including suggestions in the “Have you considered this?” section, requires manual confirmation before the order can be completed. It’s possible that an extra item was accidentally selected during this process.
Regarding your order, our customer service team is available from 9:00 AM to 5:00 PM (Monday-Friday), and our dispatch window begins as early as 8:00 AM. Orders placed the previous evening are typically processed and dispatched the following morning between 8:00 and 10:00 AM. In your case, the order was likely already packed and queued for dispatch by the time we received your message in the morning.
We truly regret any frustration this may have caused and would love the chance to review the situation more closely. Could you please email us directly at hello@ossaorganic.com with your order details? Our team is ready to assist and ensure your concerns are properly addressed.
We value all feedback as it helps us improve, and we hope we can regain your trust.
Best,
Ossa Organic Team
So I’ve been ordering collagen for a…
So I’ve been ordering collagen for a while now for Ossa, deliveries always arrive in perfect condition, excellently packaged & on time. As a consequence I went into order a selection pack of bone broths, Ghee & Tallow. The box arrived with missing contents - I reached out to Ossa within minutes of receiving the batch this morning, I was assured someone would deal with the issue but no one has come back to me.
With a premium product you expect premium service. I’m so very disappointed that not only are the items I’ve paid for missing but that the promised response has NOT been in a timely manner. I’m now in limbo as to what to do with the fresh products I’ve received & the packaging?!
I wish I’d of referred for Trustpilot prior to placing my order.
10. juni 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Flynn,
Thank you for your feedback, and we’re truly sorry for the inconvenience caused. We completely understand your frustration and appreciate you bringing this to our attention.
Please note that we’ve already completed an internal investigation and arranged for the missing items to be shipped, as confirmed in the email we sent shortly after your initial message. The issue was resolved within 24 hours, and we appreciate your patience throughout the process.
At Ossa, we’re committed to providing both premium products and premium service, and we hope to restore your confidence in us moving forward.
Best,
Ossa Organic Team
PROMPT AND EFFICIENT SERVICE.
27. mai 2025
Svar fra ossaorganic.com
Hi Reynolds,
Thank you so much for your kind words! We're thrilled to hear you were happy with our prompt and efficient service. We truly appreciate your support and look forward to serving you again soon!
Best,
Ossa Organic Team
INCORRECT BONE BROTH CONTENT DISPLAYED…
INCORRECT BONE BROTH CONTENT DISPLAYED ON JAR LABELS AND WEBSITE PHOTOS TO MISLEAD CUSTOMERS. STAY AWAY!!
After querying discrepancies today the Company have confirmed that their bone broth labels are wrong and need to be updated. The bone percentages are actually half (in some cases) what they currently have displayed on jars and on the photos on their website. Makes you wonder what else they have incorrectly labelled / advertised. All trust lost with this company, Also lost out on 15% off offer and only got 10% because a new customer code overrode the 15% website sale offer. Contacted company about both issues. In particular, being misled into buying lesser quality products. All I got was an apology. Disgusting
31. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Andrea, Thank you for your message, and we’re truly sorry for the frustration this has caused.
There was an oversight on our part in not updating the product photos on our website, which displayed an older label. While the labels on the products themselves are correct, we take full responsibility for the outdated images and are actively updating them. This was never intended to mislead.
Please know that our email communication has been ongoing to rectify the issue and reach a resolution. Customer satisfaction is our top priority, and we are committed to making this right.
We also apologize for the confusion with the discount code and understand your disappointment. We're reviewing this internally to avoid similar issues in the future.
Thank you again for your feedback and patience.
Best,
Ossa Organic Team
Excellent products!
Excellent products!
My (somewhat spoilt!) dog and I absolutely love the bone broth and I love that it thickens into a jelly once opened and placed in the fridge, showing how much goodness is in there!
I make broth smoothies and they get super frothy with the collagen in the broth!
(I add salt, lemon, cayenne, turmeric, ginger & honey, tastes DIVINE, and great for the gut!!).
I'm going to try their ghee now, after seeing the reviews! :)
19. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Katz,
Thank you so much for your amazing review! We're thrilled to hear that both you and your pup are loving the bone broth — that jelly-like consistency does show just how nourishing it is! Your smoothie recipe sounds delicious (and super gut-friendly too!). We can’t wait for you to try our ghee — we think you’ll love it just as much. Thanks again for your support, and happy sipping!
Best,
Ossa Organic
High quality beef and chicken broth
I have been consuming Ossa organic beef and chicken bone broth for around 2 years. I find the flavours delicious, rich and well balanced. Some times I take it on its own or as a base for my soups. The packaging is convenient and is clear about the ingredients. I’m grateful to Ossa for offering this nutritious product and make my life easier!
18. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Alicia, Thank you so much for your continued support over the past two years! We're delighted to hear that you enjoy both the beef and chicken bone broths, whether sipped on their own or used as a flavourful base for your soups. It's wonderful to know the taste, quality, and packaging all work well for you. We’re so grateful to be part of your wellness journey and to make things a little easier and more nourishing!
Best,
Ossa Organic
Love Ossa Organic
Love Ossa Organic. I've been buying from them for about half a year now. I love the quality of the products especially the collagen peptides and bone broth. I would highly recommend. In fact I gave my mother who is in her 70's a bag of the collagen peptides and she has noticed she has been growing more hair!
23. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi DR, Thank you so much for your kind words and support over the past six months! We're thrilled to hear you’re enjoying the collagen peptides and bone broth — and how amazing that your mother is seeing such wonderful results too! Stories like these mean the world to us. We’re so grateful for your recommendation and for sharing the Ossa love with your family!
Best,
Ossa Organic
Really good company
Great bone broth and soup.
Especially as they are organic.
Good customer service too.
Would recommend
25. april 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Joy,
Thank you so much for your lovely feedback! We're so glad to hear you're enjoying the bone broth and soup, and that our organic ingredients and customer service stood out to you. Your recommendation truly means a lot to us!
Best,
Ossa Organic
Great bone broth and collagen
Been using the bone broth and collagen in my cooking for a couple of years now and really happy with the products!
8. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Sophie,
Thank you for being a loyal customer over the past few years! We're so happy to hear you're enjoying the bone broth and collagen in your cooking — it means the world to us to be part of your kitchen staples. Here's to many more nourishing meals ahead!
Best,
Ossa Organic
Svar fra ossaorganic.com
Hi Serra,
Thank you for your kind words! We are thrilled that you enjoyed both the taste and our customer service. Your satisfaction means the world to us!
We look forward to serving you again soon.
Best,
Ossa Organic
Svar fra ossaorganic.com
Hi Teresa,
Thank you so much! It means a lot to us that you love our products and had a great experience with our team. We’re always here to help! 😊✨
Best,
Ossa Organic Team
Amazing products.
I love Ossa organic products, good customer service and fast delivery.
Their Collagen powder is a must have- its great as it doesnt taste of anything, i mix it with my coffee every morning, can even mix it towards your foods ie pancakes batter, shakes or soups.
Also in love with their Ghee, it tastes amazing my kids loved it so much. I use it to make egg fried rice for them and alternative to sauté when i make my stews.
their customer service is amazing, they got back to my queries efficiently.
12. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
HI Maria,
Thank you so much! 🌟 We're thrilled to hear that you love our products and that our customer service team has been helpful! It’s wonderful to know that our Collagen Powder has become a staple in your daily routine and that you’ve found so many creative ways to use it. We’re also so happy that your kids love our Ghee. It’s fantastic for cooking indeed!
Your support means the world to us, and we truly appreciate you taking the time to share your experience. Looking forward to serving you again soon! :)
Best,
Ossa Organic Team
Worm found in bone broth!!
I bought Ossa organic chicken bone broth on dolphinfitness website. I opened one of their jars and poured some to the meal I was prepearing and the rest to separate pot. I immediately spotted something that at first looked like string of chicken. I had a closer look and I was in shock as it was a WORM! There was a dead worm in their product! I was about to give this bone broth to my child! Thanks god I spotted it! I had to throw away the food I was making which was expensive. I was so upset! I reached out to the company explaining the situation and attached the photos. Still have not heard from them, they should immediately investigate it but nothing happened. I have also contacted them through chat and was told that someone will contact me in 16min. Guess what? still till this day I have not heard from them. I have now contacted dolphin fitness. Its absolutely disgraceful! I will not leave it like this. Do not buy their products! You may get sick! And they do not care about customers health, no responding and no investigating it!
14. februar 2025
Anmeldelse skrevet uten oppfordring
Poor customer care …
Ordered of them a couple time this last time the order arrived I thawed my first pouches out and there was a leak in two of them due to this my whole fridge was flooded with broth. Emailed and spoke with someone who said they would get back to me and since my emails have been ignored I’ll not use this company again. Very pricey to just have them spilt all over the fridge.
17. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Jason,
We're really sorry to hear about the issue with your order and the delay in our response. We truly value your support and never want you to feel unheard or let down.
Please know that we are keen to rectify this internally to ensure it doesn’t happen again. In the meantime, I’d love to make this right for you. kindly check your email in your convenience. Thank you
Again, We sincerely apologise for the inconvenience this has caused you. We appreciate your feedback and would love the chance to regain your trust.
Best,
Ossa Organic
Only a mug pays £105 for tallow 😂
£105 for tallow? Do yourself a favour: go to your local farm shop and pick up some beef fat for about a fiver (I recently got 1.5kg for £2.70 - pasture fed and organic). Then look up how to render tallow in a slow cooker. It will take you a day or so (well it actually takes your cooker that long - your input is around 25 mins) and you’ll need some salt.
Congratulations, you just saved yourself about £100
21. januar 2025
Anmeldelse skrevet uten oppfordring
Healthier and Tastier!
I’ve recently started using Ossa Organic Ghee to replace ordinary butter, and i couldn’t be happier! It’s much healthier alternative, and the difference in taste is incredible! My food is now both tastier and healthier. I can’t recommend it enough!
8. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
HI Sam,
Thank you so much for your wonderful review! We’re thrilled to hear that you’re enjoying the taste and health benefits of our Ossa Organic Ghee. It’s great to know that it’s making such a positive impact on your meals! We really appreciate your recommendation and your support!
Best,
Ossa Organic
Empty jars
I ordered a few jars of bone broth and only received shattered empty jars. They did not care to use bubble wrap to avoid it.
Inappropriate and careless.
It’s been a week and still have not refunded me. Stopped replying to my emails as well.
Awful!
9. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Peter,
Thank you so much for your kind words and continued support! We’re delighted to hear that you’re enjoying our products and service. Your feedback means the world to us! 💛
Best,
Ossa Organic Team
I opened a jar of beef broth,it tasted…
I opened a jar of beef broth,it tasted of flavoured water at best ,no taste whatsoever,nothing like the frozen packs,tried emailing the company 4-5 times over a 2 week period,nothing came back,I’m claiming my money back from my credit card,will not be buying again,zero customer services!!!
19. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Jason,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
Our Ambient Jar Broths are designed without Himalayan Salt to allow customers to season them to their personal preference, which may explain the difference in taste compared to our Frozen Broths. However, we understand your disappointment, and we take your feedback seriously.
Regarding your attempts to reach us, we sincerely apologise if there was a delay or oversight in responding to your emails and this is not the level of service we strive to provide. We would love the opportunity to make things right.
Please reach out to us once again and we will address your concerns immediately.
We truly value your support and hope we can regain your trust in the future.
Best,
Ossa Team
Non responsive …
I bought a gift item for my daughter which was supposed to be delivered after her baby arrived, but was delivered immediately instead. Despite two emails to their customer services I have yet to receive a response.
4. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra ossaorganic.com
Hi Jennifer,
Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience caused regarding the timing of your gift delivery. We understand how important it was for this to arrive at the right time, and we’re truly sorry for the oversight.
Additionally, we apologise that your previous emails have gone unanswered. This is not the level of service we strive to provide, and I will investigate what went wrong. Please rest assured that we are addressing this matter as a priority.
We would love to assist you further. Please email us once again at hello@ossaorganic.com including your order number, and we’ll work to resolve this for you promptly.
Thank you for your patience and understanding.
Best,
Ossa Organic Team
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