Oscar Wylee Eyewear Anmeldelser 

Oscar Wylee review 26/1/24

I’ve been a big fan of Oscar Wylee since I bought my first 2 pairs of prescription glasses with them. I get lots of compliments and have previously referred people to them. In November 2020 I bought an everyday pair along with a pair of sunglasses from their Airport West store. The sunglasses have been perfect, but my regular glasses, so sadly, have been another issue.

Just a few months after the 12 month warranty expired the anti-glare coating started wearing off my regular glasses. Once it started, the deterioration was pretty rapid so that they quickly became hard to see through because the lower centre lens lost the coating and the rest of the glasses retained it (though also continued to gradually degrade). It gave me a headache sometimes to look through them depending on where my focus was. I went into their Bendigo store and they said the reason for the coating coming away was because I hadn’t used their glasses cleaner exclusively (I had also used Cleanwipe lens wipes).

So on 14/5/22 I bought a new pair of everyday glasses from their Bendigo store, thinking they must be right. And guess what, just a few months past the 12 months warranty expired it happened again, and this time I had religiously only used their lens cleaning product. And I am not careless with my glasses at all, because due to my prescription my everyday glasses are far more expensive than their basic lens.

On 5/12/23 I called the Bendigo store and explained what had happened (for the second time) and the guy I spoke to (the staff at Bendigo are without fail very nice people) well he spoke to management to see if they would fix them, but because the glasses were out of warranty they refused to replace or repair them.

During this time my sunglasses have remained faultless. But there is obviously a fault with the anti-glare coating in my regular glasses. Consumer law says that regardless of warranty Oscar Wylee (or any supplier) should replace any faulty products if it is a reasonable expectation that the product should still work properly. I spent around $1000 on 2 pairs of glasses that turned out to be faulty, and at roughly $500 each time it is more than reasonable to expect the anti-glare coating to last longer than 12 months.

So be warned. Not only can there be a problem with the anti-glare coating, but also Oscar Wylee do not abide by the law when it comes to addressing faulty products. This is what I am telling people from now on.

Good customer service. I was happy a Filipina named Erica assisted me on selecting whats best fit for my eyeglasses. I bought my eyeglasses at Westfield Manukau New Zealand branch. It only took 1 week and my eyeglasses were ready to collect.

My bifocal frame fell apart during a cricket match , which I was umpiring. The frame snapped for no reason! The local Oscar Wylee retail outlet would not replace the frame, only offer a discount on a new frame . Must have been a poor quality frame . I ended up having to superglue the frame successfully. Maybe retail stores should provide a complimentary tube of super glue with each frame? Trust damaged beyond repair :-(

I am writing to express my deep disappointment and concern regarding a recent customer experience at your Rouse Hill branch in Australia, which has been the most unpleasant encounter I have had with any business in the country. During a visit to the Rouse Hill store to collect my glasses, I encountered a series of issues that have left me frustrated and dissatisfied. The initial communication indicated that my glasses were ready for collection, but upon arrival, I was informed by your retail staff, Mandana, that my order had not been processed due to a payment error. Despite my request for expedited assistance, Mandana attributed the error solely to me and displayed a dismissive attitude.
After intervention from another staff member, it was agreed that my glasses would be shipped overseas at no extra cost. However, weeks later, I received notification of an additional $30 shipping fee, which had not been communicated to me initially. This discrepancy led me to engage with the store manager to seek clarification.
During our discussion, I was shocked to be accused of making a racist comment about Mandana's English proficiency. I categorically deny this allegation, as it is entirely false and baseless. The manager asserted that there was never an agreement to ship the glasses for free and supported Mandana's claim without proper investigation.
This situation has left me not only falsely accused but also deeply concerned about the integrity of your business and the professionalism of your staff. I implore Oscar Wylee to conduct a thorough and impartial investigation into this matter. False accusations can have serious consequences and should not be taken lightly. I believe in fair and honest business practices, and I trust that Oscar Wylee shares these values.

There was a problem with my prescription glasses and the lense didn't fit into the frame. All in all, it took about 5 weeks to get my glasses. During that time, no one contacted me at all. I had to ring them, and just got generic, scripted answers. The wait is one thing, but no communication is unacceptable! Another thing, my usual optometrist (OPSM) offers a great service when you buy frames. They look at them on you, and give you an honest and useful opinion. The people at Oscar Wylee just smile and give no help. I bought a pair of sunglass frames that don't suit my face shape. I asked the sales person what they thought, and she said they were beautiful. They weren't. Buyer's remorse. My fault? Perhaps, but a truthful opinion would have been nice. They are clearly just interested in making a sale. I'll never go back to them. Useless bunch.

Very poor service and low quality glasses with a rush optometry experience. Didn't feel thorough at all. Would not recommend. I will be going elsewhere next time for my visit. At least I can vouch for the quality. Just because something looks nice, doesn't mean it is good. Do not be deceived.

The whole experience was a pleasure. Very friendly optometrist & Amanda the store manager was so helpful & friendly. She couldn’t do enough to assist me with selecting my glasses. I would highly recommend them to anyone.

Poor quality. Bought a pair of sunglasses a couple months ago with the year warranty being a big selling point. Disappointed to find out they wouldn’t cover it then suggesting I go elsewhere to have them fixed. Never again.

had a great instore experience, everyone was really friendly and helpful