Original Grain Anmeldelser 

I ordered a watch on December 9th, 2025, and today is December 18, 2025, and I still have not received it. Not only have I not received it, but no one can tell me where it is. Other than email, there is no customer service to speak with making it difficult to communicate and resolve issues quickly. All I want is to know where my watch is and some action showing someone is at least trying to help.

First clue: no customer service phone number. That is because their customer service is non existent. So poorly run. I have emailed them 6 times with only one response of "Oh we are so sorry you didn't enjoy your experience, but we will be in touch". STAY AWAY!!!!

Although, shipping was slower than I expected, I believe the holidays may be to blame. The watch is beautiful and I have received many compliments. It's a great addition to my collection.

Customer service is poor. There is no login on their website. No receipt included with shipment. Watch is mediocre quality. Packaging is good. If there is a problem with the watch, I’m sure I’m screwed. It’s a Christmas gift. Can’t even confirm this is the actual watch I purchased. Not feeling too good about this company- watches are made in China.

Just received an email from customer service. They provided a copy of my receipt as well as a packing slip. I emailed this afternoon. Quick response but difficult to speak with a person. Email was sufficient. Verdict is out on watch quality.

The customer service was excellent and the notifications of transit were timely. The watch is beautiful. It is a gift so I haven’t received their thoughts on it yet but I know he’ll love it.

Great quality
Haven’t been able to set the date

Outstanding quality and impeccable customer service at an extremely reasonable price!

Quick and easy order process. Good looking watch.

Watches are solid, comfortable to wear and striking in appearance.

The watches are beautiful, I bought two of them.

Original grain chrono watches are some of the best watches I’ve ever owned. Super scratch resistant. Beautiful watches.

Excellent and responsive customer service

Beautiful Watch Gift! My gift was sent quickly and delivered in a beautiful wood box. The extra watch box is a beautiful addition as a gift also.

Unique, quality watches. I got the Forest Fire Ember watch, and I love the look and aesthetic of the watch. Well done! I'm not too much of a whiskey enthusiast but, I will be looking to get a whiskey barrel watch in the future. Thanks again for an amazing, and interesting timepiece.

We have bought several watches and have loved them. We needed a new leather band. Your customer service has been soo great to work with us. My man is 83 and was a camp director in Lake Lure NC so your wood watches are perfect for him. Excellent service! Many Blessings to you!
! Jean Godley-Cooper

Really nice gift. Well made, had a good weight to it. Several people asked about it at the party.

Great order experience and great customer support. Unique offering appropriate for all occasions.

Fast shipping. Watch and ring are high quality.

the company was very prompt in responding and completely kept their word as far as warranty goes!…GREAT JOB!!!!