Opodoprime Anmeldelser 

Con, awful experience on two separate trips.
First one was trying to get a bike on the same flight.
I then tried to book another trip, because I'd paid for prime. Booking experience wasted hours, was unsuccessful, website failed repeatedly, not cheapest flights, and prices rose during the process.
Now trying to cancel Prime, currently an unsuccessful and painful, timewasting process, AVOID

Do not subscribe to Opodo Prime — getting a full refund is almost impossible

I would strongly advise people to avoid Opodo Prime.

I originally booked a flight to New York through Opodo in 2024 and was later charged for a Prime subscription that I do not remember knowingly agreeing to. When I contacted customer service, I made it very clear that I did not want the subscription or any free trial. I only wanted my money refunded and the membership cancelled.

Despite this, I was only offered a partial refund, with the rest being replaced by a so-called free subscription period that I specifically said I did not want. The agent assured me that my request would be handled, so I believed the issue had been resolved.

However, this year I was charged another £90, even though I had already explained the previous year that I wanted nothing more to do with the subscription.

When I contacted them again, they still refused to provide a full refund. I was told I could either accept approximately 45–50% of my money back or keep the subscription. I repeatedly explained that I did not want the subscription and had no plans to use the service, but they continued to insist that these were my only options.

They also told me I would have to wait up to a week for them to review my previous phone call, even though the situation should already have been recorded on my account. When I accepted the partial-refund option and asked them to cancel the subscription for me, they refused and told me I had to cancel it myself.

They claimed the subscription needed to remain active until the refund was processed to keep my account open, which made no sense because cancelling a subscription does not delete the actual Opodo account.

The entire process has been unnecessarily stressful, time-consuming and frustrating. I should not have to fight repeatedly for my own money after already telling them that I did not consent to continuing the membership.

I do not recommend Opodo Prime. Be extremely careful when booking through this website, as cancelling the subscription and receiving a full refund appears to be deliberately difficult.

Nora was the best, she helped me with my issue and resolved the problem so quick and transparent. Thank you Nora, you saved the day.

Auch ich gehöre zu den Prime Geschädigten, die trotz fristgerechtem Widerruf keine Rückerstattung des Mitgliedsbeitrages erhalten haben. Der Abschluss der Prime Mitgliedschaft im Zusammenhang mit einer Buchung ist wahrscheinlich sogar ungültig. Ich werde mich der bevorstehenden Sammelklage anschließen.

Your last minute Prime declination surcharge is a rip off and should be illegal if it is not already so.

Very shoddy business practices, no notification of annual renewal and no option for a refund if you have missed the 14 cut off. It does not appear on Apple Subscriptions of your phone, so you actually have to google how to cancel it and make a call. I spent over $500 (AUD) for a $100 discount on a flight in 2023. I know it was my fault but their practices are quite deceitful.

Si vous utilisez Opodo, surveillez attentivement vos relevés bancaires. Mon expérience montre qu'un simple achat de billet peut être suivi de prélèvements récurrents extrêmement difficiles à faire rembourser DEPUIS 3 MOIS...
Le 20 mai 2026, j'ai réservé un billet d'avion (référence 25084350582) pour un montant de 213,55 €. La réservation a été confirmée et le paiement a été correctement débité.
Le lendemain, sans aucune action de ma part, j'ai reçu un e-mail m'informant que j'étais désormais abonné à Opodo Prime, au motif que j'aurais déjà bénéficié d'un essai gratuit quelques mois auparavant. Je n'ai jamais donné un consentement libre, explicite et éclairé à la souscription d'un abonnement annuel.
Malgré cela, 131,88 € ont été prélevés sur mon compte bancaire le 25 mai 2026.
Le plus grave est que d'autres prélèvements ont ensuite continué à apparaître, sans la moindre explication, sans facture et sans aucune autorisation de ma part :
Au total, 1 982,61 MAD (environ 190 €) ont été prélevés sans justification.

Le 23 mai 2026, j'ai demandé la résiliation immédiate de cet abonnement ainsi que le remboursement intégral des sommes indûment prélevées (RETRACTATION) conformément aux lois de consommations. Malgré de nombreuses relances, le service client s'est contenté de réponses automatiques et n'a jamais répondu sur le point essentiel : où est la preuve de mon consentement ?
Aucune facture n'a été fournie pour plusieurs prélèvements et aucune justification sérieuse ne m'a été communiquée.
Je considère cette pratique comme extrêmement préoccupante. En vertu de la réglementation européenne sur les droits des consommateurs, aucun abonnement payant ne peut être activé ni facturé sans le consentement explicite du client.
Après plusieurs semaines de démarches infructueuses, je suis contraint d'engager des recours auprès des autorités compétentes, de ma banque et des organismes de protection des consommateurs.
J'ai déja déposé plainte auprès de la commission européenne ( ECCFR-140431 ) et signaler cela auprès de SignalCONSO ( Gouv français), et j'engagerai un avocat pour déposer plainte auprès des autorités compétentes.

La morale de l'histoire, n'entrez jammais votre carte bancaire sur le site d'OPODO ou GOVOYAGES, vous serez condamnés à etre prélevés à vie...et vous n'arriverez meme pas à supprimer votre carte des méthodes de paiements...

Je cherche des cas similaires pour engager une action groupée en justice.
Merci de me contacter.

Grosse arnaque
Renouvellement automatique de l’abonnement sans approbation de la part et sans vérification bancaire
Impossibilité d’être remboursé des 99€ prélevé
Attention car aucun recours possible

Got to the airport and was told that I didn’t have luggage on my flight even though my booking confirmation clearly stated that I did. I called Opodo and was told my only option was to pay the £467 and they would refund me. I had to do this for both the outbound and return flights so over £900. Meaning I had £900 less for my holiday. It’s been over 2 weeks now and I’ve still not had the money back. I was given a prime membership as a form of compensation but that’s an absolute joke. VIP customer service, yet no one answers the phone and you wait listening to a robot tell you the benefits of the service you already apparently have.

I was told my refund would take 10 working days. Still nothing. Then after a call, that it would be tomorrow. Again nothing. Now I’ve been told I have to wait 72 hours as the refund hasnt been approved yet.

I’d avoid using Opodo at all costs, non existent customer service, and no real apology or responsibility taken for ruining my flights and holiday.

Its now been a month and i still haven't got my money, just pointless emails telling me "they're working on it"

Opodo Prime offers discounted hotels and flights for an annual membership fee.

So far I have three problems:
1) They often do not include the cheapest airlines or hotel chains meaning their discounted rooms or tickets are dearer than others available without the membership.
2) On occassion I've found some brands, such as Premier Inn, more expensive via Opodo than when booked elsewhere.
3) On a recent trip I received notice from Opodo that they had changed my return flight times at the request of the airline. They subsequently used this change as an excuse to decline(steal?) my cashback from topcashback.co.uk

Waste of time and money.

I originally became a member to benefit from a discounted return flight from London to La Rochelle. Despite numerous attempts, I was unable to do so and had to resign myself to booking directly with the airline.

When I called to cancel my membership, I was offered a discount and a voucher as an incentive to stay. Fair enough, I thought — particularly as I was told the initial technical issue could have been resolved simply by calling their customer service. I decided to give them another chance.

The real nightmare began when I tried to book and pay for four return flights abroad. The moment any issue arises, you are passed from one agent to the next, each with little expertise or authority to actually resolve anything. The website and the app appear to operate entirely independently of one another. It took an exhausting phone call just to clear an error message generated by my frozen fare.

Despite repeated confirmations and reassurances, I was still unable to use the voucher they had sent me — leading to another call of two and a half hours, no fewer than twelve agents, and the same weary ritual of retelling my entire story from scratch each time. Kafkaesque barely covers it.

The final irony? I could have booked the same flights directly with the airlines for the same price, or less. Needless to say, I have now cancelled my subscription.

I have just had £90 taken from my bank by opodo I called them and was told it was for joining Opodo prime after booking a flight a year ago. I didn’t agree to this as I fly once a year so it would be pointless after being put through to an Indian call centre I explained this and was told I would be called back within an hour. It’s been 5 days now and nothing so I was lied to . I called my bank as was told they can’t cancel the payment or any more they want to take as it is a recurring payment. So now they can charge me this every year. The only way I can stop this is by closing my bank account that I have had for over 40 years. I don’t normally write reviews but thought I should to warn others so be very careful booking anything through opodo and get everything in writing

I booked a flight with opodo that was offered at a discounted price if I opt in to their prime-plus subscription. I did opt in to the subscription as there was a very clear clause in their T&C that I can cancel the subscription with the first 15 days by their stated email(among other methods) without incurring any extra charges. They charged my credit card for both the flight and the prime subscription in a single transaction. I did boarded the flight. On the second day of the 15-day cancellation time window I sent them an email to cancel my subscription. The email should have been sufficient to express my intent, but they insisted that I call an international phone number. I didn't. They didn't process my cancellation; neither did they issue a refund of my subscription. I filed a dispute with payPal(which I paid through) and later with American express(my credit card issuer) to no avail. As I was just asking for a partial refund of the transaction(the part related to the subscription but not the flight), opodo always cunningly replied with the argument about the part that was fulfilled and consumed(the flight) and consequently successfully evaded the chargeback dispute.
They're Gods and above the law; they're the new untouchables.

I would rate this below one star if i could. Absolute rip off where they enrol you into a membership by tricking you into booking a flight. They then charge you the full amount for the unwanted membership. This is a get rich quick scheme

Après annulation par la compagnie, avec un remboursement INTÉGRAL (non respecté à cause de Prime…cf plus loin) que Opodo m’a IMPOSÉ alors que je leur demandais à être placée sur un vol d’une autre compagnie:
Il ont retenu 80€ de frais (!) soit ils ne m’ont donné que 160 sur les 240€ prévus pour se rembourser de l’offre PRIME qui m’avais donné droit à 80€ de réduction sur …l’AR (!) alors que 1/ l’aller a bien été fait, cela ne concerne que le retour (donc, la moitié = 40) 2/ le retour a été annulé PAR LA COMPAGNIE et donc me donne droit à un remboursement intégral et moi j’ai bien payé 240 € 3/ à la base je ne souhaitais pas remboursement mais un autre vol sur une autre compagnie, de fait…

Bref, comme FREEDREAMS auquel le groupe appartient, FUYEZ OPODO , c’est une pure arnaque

Ich hab nur ein Flug über Opodo nach Spanien gebucht.
erstmal wurde DIREKT Geld von meinem Konto abgebucht, obwohl der Flug nicht mal bestätigt war und in der Email von Opodo auch stand, die Bestätigung dauert nur wenige Minuten und ihr Konto wird nicht belastet.
Geld wurde also abgebucht, keine Flugbestätigung auch 24h später erhalten, musste dann ewig mit dem unfassbar schlechten KI Hilfezentrum schreiben, irgendwann dann doch wenigstens die Flugbestätigung.
Ich habe beim Buchen nix weiteres Abgeschlossen oder gekauft, aber dann eine Woche später gemerkt, das ich durch die Buchung des Fluges automatisch ein Abo für zusätzlich 120(!)€ abgeschlossen habe, was noch 5 Tage kostenlos wäre und sich dann zahlungspflichtig unbegrenzt verlängert.
Wollte das direkt Kündigen, in der App erstmal nix gefunden. Da wurde ich nur verwiesen, ich MUSS es telefonisch kündigen. unten stand klein jedoch auch ,,online kündigen“. Hab drauf gedrückt, komme da nur auf eine schlechte Website, bei der auch nur steht ich kann es NUR TELEFONISCH kündigen (auch NICHT 24/7, sondern nur unter Tags). Hab also angerufen, erstmal 5min KI Stimme wieder die die hälfte nicht verstanden hat. Als die Stimme mich dann gefragt hat, ob ich wirklich kündigen will und ich wieder gesagt habe Ja, wurde ich mit einem echten Mitarbeiter verbunden, der mir 8min anstatt mein Abo zu kündigen mir vollgelabert hat und versucht hat mir ein anderes Abo zu verkaufen.
NIE WIEDER OPODO‼️
Mein Flug ist erst in ein paar Tagen und schon jetzt nur versteckte Kosten, schlimmer Kundensupport und nur Probleme.
Lasst die Finger weg und bucht bitte direkt, wirklich günstiger ist es da auch nicht

Achtung Falle beim Reiseportal Opodoprime bzw. Opodo oder Edreams - diese Geschäfteinheiten firmieren alle unter dem Namen Opodo.
Mein Fall des von der LH-Tochter Discover stornierten Flugs am 01.11.2025 wurde abgeschlossen. Obwohl Opodoprime von Discover den vollen Preis erstattet bekommen hat, hat Opodo einen Anteil von rd. 25% für ihre (erfolglose) Vermittlung einbehalten. Opodoprime, bei einem Jahresbeitrag von rd. 120 €, lohnt sich nicht. Es ist eine Abzocke: Die ausgewiesene Ersparnis kommt großteils durch den Ansatz erhöhte Kosten, u.a. von Zusatzleistungen, wie Gepäck, Sitzplatzreservierung etc, zustande. Im Vergleich zum Flugpreis der Fluggesellschaft bei Direktbuchung kommt, wenn überhaupt, eine minimale Ersparnis zustande. Man muss schon mehr als 10 Flüge/Jahr buchen, um den Jahresbeitrag überhaupt auszugleichen zu können.BEI STORNIERUNGEN ERHALTEN DIE PASSAGIERE, DIE MIT OPODO BUCHEN, NICHT DEN VOM PASSAGIER AN OPODO BEZAHLTEN VOLLEN FLUGPREIS ZURÜCK!!

Avoid Opodo Prime Germany at all costs. This company is a complete scam.

They took €119.99 from my account WITHOUT authorisation for a “Prime” subscription that was supposedly cancelled last year. At the time, they admitted the issue and refunded the money, but clearly their colleague never actually cancelled the subscription properly because they renewed it again this year and charged my account again without permission.

Trying to resolve this has been an absolute nightmare. I spent over an hour on the phone being passed from one person to another, with every agent giving completely different excuses and contradictory stories:
• “The system is buffering”
• “We have a new system”
• “Refunds take 28 days”
• “It’s German law”

None of them could provide written confirmation of the refund or cancellation. Just endless excuses, lies, and wasting customers’ time.

This company operates in a completely dishonest and unprofessional way. Be very careful giving them your card details because they seem happy to continue charging people even after subscriptions are supposedly cancelled.

A phoney company with terrible customer service and highly questionable billing practices.

joined prime once to book a flight, then stuck in prime membership for 2 years - automatic renewal impossible to terminate online. Cannot reach this company through any medium except calling and waiting for ages.

This company is a disgrace I cancelled my prime membership only for them to take the payment and now tell me that they can’t refund but will give me a credit on my account that means I can use this on their over priced flights

Skyscanner all day long avoid this company