The 5* rating is specifically for Lauren herself, she is a brilliant asset to the onward team. Our plumber failed to attend to our appointment and gave us no heads up and left us waiting all morning a... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Big thank you from myself and the residents to the garden maintenance team and supervisor mick, this summer. Kept our communial garden's looking lovely, hedges and grass cutting. They have been except... Vis mer
Really pleased with the work carried out by Dan and Terry from Onward Homes. They arrived on time, were friendly, professional and provided excellent customer service throughout. They worked to a... Vis mer
Paul G has been out a couple of weeks ago and then again today to fix my broken bathroom door, couldn't ask for better service from him his customer service and compassionate nature is second to none.... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Onward is one of the largest registered providers of social housing based solely in the North West of England, with 35,000 homes across Greater Manchester, Cheshire, Merseyside and Lancashire. We are a not-for-profit organisation regulated by the Regulator of Social Housing. Our purpose is to enable customers to be their best by providing homes that people love in places they are proud of.
Kontaktopplysninger
Onward Homes, M21 7QY, Manchester, Storbritannia
- 03005550600
- customerservices@onward.co.uk
- www.onward.co.uk
4,7
Enestående
1k anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 82 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Very professional listened to my…
Very professional listened to my concerns, gave excellent advice and helped me with the issues I had . Thanks for your help and advice.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Anne,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Darren was here to fix our shower that…
Darren was here to fix our shower that had been leaking for a few months.
He turned up bang on 8am and was here until 6.30pm. He was friendly and professional and done an excellent job.
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Jan,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Nightmare company
I have been asking for a move for 7 years. They finally tell me they have one. They said it would be ready in 2 weeks time. It has now been 7 months. I have tried to put complaints in they are not interested. I suffer from anxiety and depression and have sciatica and arthuritis and been living out of boxes where i have packed all my stuff up waiting to move 😡😡😭😭
9. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
We would like to thank the lady at…
We would like to thank the lady at Onward Homes today 08/06/2026 regarding our query about our rent.
Julie of Onward Homes was very kind and spoke clearly and explained it all via the telephone, we are new tenants with Onward Homes and Julie was professional and patient and sorted our query for us, thank you kindly.
With Kind Regards.
Carl & Amanda (New Tenants)
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Carl,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with Julie's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
A very lovely polite gentleman
A very lovely polite gentleman, very happy with the work. Thank you
8. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Natalie,
Thank you for your lovely feedback. We’re really pleased to hear you were happy with the service provided, and we’ll make sure your comments are shared with the team.
Yours sincerely,
Onward Homes
Scott has just completed damp and mould…
Scott has just completed damp and mould treatment.
Very professional and friendly workman.
Done an excellent job
5. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Adele,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Scott's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Robert was Very professional and…
Robert was Very professional and explained what needed to be done whilst being polite and friendly
4. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Brandon,
Thank you for taking the time to share your positive experience with us. Were so pleased to hear that you were happy with our colleagues service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Carl
I believe the man’s name was Carl D he was very professional and done an amazing job
3. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Nakita,
Thank you for taking the time to share your positive feedback with us. We’re delighted to hear that you had a great experience with our team, and we’ll be sure to pass your kind comments on to them.
Yours sincerely,
Onward Homes
Your plumbing operator Darren Bu is a…
Your plumbing operator Darren Bu is a credit to the company, he has visited my property on several occasions and he has always gone above and beyond to get my issues fixed, he’s always very pleasant and helpful.
1. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Nic,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Darren's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
Janine was so nice and helpful
Janine was so nice and helpful. Brilliant service thank you so much
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Emily,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Janine's service.
So we can pass your feedback on to the relevant team, we have sent a request for more details through Trust Pilot.
Yours sincerely,
Onward Homes
The customer service team is great rest of the system is poor
The customer service team is great and seem to want to help in any way they can but when it come to Onward and Onward contractors actually doing anything like repairs or adaptaions you are lucky if someone comes out on the appointment time and day never mind actually doing anything.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for bringing this to our attention.
We’re sorry to hear that your recent experience with Onward did not meet your expectations. We attempted to contact you yesterday to discuss this further and find a resolution.
If you would like to get in touch with us in the meantime, you can reach us through any of the following channels:
My Onward Portal: my.onward.co.uk
Email: customerservices@onward.co.uk
Phone: 0300 555 0600
WhatsApp: 07418 344 603
Our opening hours are 8am–6pm Monday to Friday, and 10am–6pm on Wednesdays.
We look forward to speaking with you soon and putting things right.
Yours sincerely,
Onward Homes
I can’t thank Jayne enough for all her…
I can’t thank Jayne enough for all the help she gave us as a family in helping my grandma in a managed move into her new flat. She couldn’t do enough for us as a family and all the help was massively appreciated! She is an asset to your team thank you again so much for all the help.
29. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Rachael,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Jayne's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
I cannot thank Onward Homes enough
I cannot thank Onward Homes enough for all the support, kindness and understanding they have shown me during one of the hardest times in my life.
After my serious accident, my life completely changed and I had to adapt to disability while also facing homelessness. The support I received from Onward Homes made an enormous difference to me and my family during such a difficult and emotional period.
A special thank you goes to Nicola, who helped arrange everything from the viewing to the move itself. She was patient, compassionate, understanding and genuinely caring throughout the entire process. She always made me feel listened to and supported, even during moments when everything felt overwhelming.
The home I have been given is amazing and truly suitable for my needs, allowing me to live more safely and independently after my injuries. Having this stability and security means more to me than words can explain.
I will always be incredibly grateful to Onward Homes for helping me rebuild my life and giving me hope for the future. Thank you for treating me with dignity, kindness and compassion when I needed it the most.
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hello Natalia,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our Nicola's service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Can't get jobs done
I live in one of the houses and nothing is ever easy, had an issue with most of the house get booked in and they have been cancelled without me knowing, they send the wrong engineer or they replace the parts that have already been replaced 5 other times before, now I have to wait 3 wks for another appointment that should have happened mths before. Plus they tell you what you want to hear so you don't keep them on the phone, eg when this appointment was booked they told me they will be able to complete the work so it's done once and for all but yet have to wait 3 more weeks. The engineer that attended was nice and friendly the lad I spoke to on the phone was nice but that doesn't make you feel confident when you have been lied too repeatedly.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we will call you next week discuss this matter with you.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Carl dmc was amazing
Carl dmc was amazing, great work done
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re delighted to hear that you were happy with the service you received, and we will be sure to pass your kind feedback on to the team.
Yours sincerely,
Onward Homes
Onward homes mould treatment
Had an appointment for some mould in my flat handled by mark. Job was done in no time and looks great. Hopefully no further issues now.
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Andrew,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
The plumber we had was very polite
The plumber we had was very polite, clean and went above and beyond. Gave some very good advice also.
Never really get people like this who actually care about thw job in hand but he did.
Thanks
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleagues service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Supposed to be a caring company…
Supposed to be a caring company .rubbish they have a two stage complaints policy that should be sorted in 30 days for stage 1 and 2 6 months in and just being fobbed off yet if you miss your rent they are on it the next day it seems with some people it’s only the rent money they are interested in I feel sorry for the staff on the switchboard all they can do is pass your message on just to get ignored should be called backward homes Update had a reply on the 29th may from onward homes the three main methods of replying to them are the same three methods I have been waiting for a reply from and the onward portal isn’t working at the minute so short of turning up at their head office I’m still waiting all they do is pass it up and down different departments
28. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Dave,
Thank you for bringing this to our attention.
We are sorry that your experience with Onward was not positive on this occasion. So we can put things right, we need a little more information, so have sent a request for more details through Trust Pilot.
If you need to get in touch with us in the meantime, you can do so by visiting the My Onward Portal (my.onward.co.uk), emailing customerservices@onward.co.uk, calling 0300 555 0600 or messaging 07418 344 603 on WhatsApp between 8am-6pm Monday to Friday and 10am-6pm on Wednesdays
Yours sincerely,
Onward homes
Mark,done really good mold treatment…
Mark,done really good mold treatment work at my whole house,excellent service!!!
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Ayesha,
Thank you for taking the time to share your positive experience with us. We’re so pleased to hear that you were happy with our colleague Marks service and will be sure to pass this onto the team.
Yours sincerely,
Onward Homes
Mark was brilliant on the call today…
Mark was brilliant on the call today done a lot of chasing back and forth and sorted my problems out for me
27. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Onward Homes
Hi Sarah,
Thank you for taking the time to share your positive experience with us. We’re pleased to hear that you were happy with the service provided by our colleague.
To ensure your feedback is shared with the correct team, we have sent a request for further details via Trustpilot.
Yours sincerely,
Onward Homes
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.