Avoid. Ordered pump which supposed to be next day delivery then had a note on invoice 3-5 working days delivery. The whole gone, 2 emails sent, no reply, no pump, no delivery day. Happy business…
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
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Rang the sales line to ask about marine wet exhaust hose after having trouble with the website. Spoke to Lee who couldn't have been more helpful, he found the length I needed, took my details and it... Vis mer
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‼️ Highly recommend ‼️ I have bought Saniflo XR Up, and it was delivered next day, well protected. Very good quality and the most important lowest Price on the market so far 👍🏻 So if you need an... Vis mer
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Very fast delivery. Product was perfect and could be installed in minutes as I am replacing a noisy one with the new one. Just using finger to unscrew the old and then screw the new. Surprisingly... Vis mer
Informasjon om virksomheten
Kontaktopplysninger
Online Pump Supplies, WA3 6BL, Warrington, Storbritannia
- 0800 043 1111
- sales@onlinepumpsupplies.com
- www.onlinepumpsupplies.com
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637 anmeldelser
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Avoid
Avoid. Ordered pump which supposed to be next day delivery then had a note on invoice 3-5 working days delivery. The whole gone, 2 emails sent, no reply, no pump, no delivery day. Happy business…
24. april 2026
Anmeldelse skrevet uten oppfordring
Disappointing customer service
I have never given a one star review before but feel in this case it is justified. I ordered an item and paid in full I received a prompt confirmation and receipt, unfortunately I have had no more communication from the company, despite sending three emails, I informed them I would give an unfavourable review if the matter was not resolved quickly, but this did not move them to respond.
I urgently required this item so I have had to purchase one from another dealer, I have asked for a refund and hope I am more successful.
I am assuming the item advertised as being in stock is not, they should let customers know immediately, and not boast about fast delivery times, I hope my refund is processed promptly with better customer service. I am sure this company has many satisfied customers but sadly I was not one.
9. august 2024
Anmeldelse skrevet uten oppfordring
Svar fra Online Pumps Supplies
Good morning
I am very sorry to read this review this morning. Upon investigation we see that this was showing as despatched on 30th July (date of purchase) however you had selected "Trade Counter Pickup" as your delivery option therefore the file is downstairs at the collection desk waiting for collection. This is an easy mistake to make as there are 2 free of charge options next to one another on check out - the 3 - 5 day delivery and trade counter pickup. We do not question these options at point of order as we sell to customers who have engineers who are dotted around the country.
I will email you separately to confirm.
Kind regards
Kerry Stephenson
Customer Service Supervisor
Svar fra Online Pumps Supplies
Good afternoon
Thank you for the great five star review. We take pride in our competitive prices and hope that in the future we can provide you with them again!
Kind regards
Blake Holmes
Customer Service Advisor
Easy website to navigate and order,a…
Easy website to navigate and order,a quick delivery and very happy with quality of pump at a great price. A faultless transaction.
Definitely use again
2. mars 2024
Svar fra Online Pumps Supplies
Good morning
We pride ourselves on our competitive prices and speedy delivery service. I hope we can provide it to you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Svar fra Online Pumps Supplies
Good morning
We strive to ensure that all of our customers' orders are fulfilled to our professional standards. I'm glad to hear that your order was dealt with promptly and I hope we can do the same for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Quick and efficient service
8. mars 2024
Svar fra Online Pumps Supplies
Good morning
I am pleased to hear that your order was taken care of quickly and efficiently. I hope we can provide the same service for you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
No hassle return after finding I didn't…
No hassle return after finding I didn't need the pump I had bought
26. februar 2024
Svar fra Online Pumps Supplies
Good morning
We're glad to hear that the return process was hassle free for you, we try our best to make sure that our customers are always satisfied with their orders and will take any action necessary to ensure that.
Kind regards
Blake Holmes
Customer Service Advisor
Svar fra Online Pumps Supplies
Good morning
Thank you for the kind, five star review. I'm pleased to hear that your delivery was on time, I hope the product works well for you.
Kind regards
Blake Holmes
Customer Service Advisor
Prompt delivery
I can't fault the ordering process. I needed my order quickly so that I could take them with me to Canada. They were delivered on time and to my door which is unlike most deliveries.
Thank you
24. februar 2024
Svar fra Online Pumps Supplies
Good morning
I'm glad to hear that your order was delivered in time and with no faults! We hope we can do business with you again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Svar fra Online Pumps Supplies
Good morning
Thank you for taking the time to leave a five star review! We value this highly and are glad we delivered on time.
Kind regards
Blake Holmes
Customer Service Advisor
Ordered one day
Ordered one day, received the next ! What more can you say! Excellent customer service. Product works perfectly.
9. februar 2024
Svar fra Online Pumps Supplies
Good morning
We value your kind words and are pleased that we could provide you with our excellent service!
Kind regards
Blake Holmes
Customer Service Advisor
Brilliant service thank you
Brilliant service thank you, can't fault for customer service or delivery
4. februar 2024
Svar fra Online Pumps Supplies
Good morning
We are glad to hear that you're pleased with our services and thank you for leaving such a great review.
Many thanks
Blake Holmes
Customer Service Advisor
Do they really have your item in stock?
Searched internet on price and delivery timescale and both were acceptable. Delivery was important as I had little or no water pressure as my existing pump had given up.
I was given an ‘in stock 2 day delivery’ and ordered, only to get a call the next day telling me they had no stock and they would let me know when they did have. I cancelled the order and to be fair, the refund was expedited within their 4 day promise. So annoying that they and too many companies advertise as having stock for immediate delivery and it’s not true!
30. januar 2024
Svar fra Online Pumps Supplies
Good afternoon
I am terribly sorry to read your review and offer our sincere apologies for not meeting your expectations on this order. Due to the nature of our website, our stock moves quickly and at times of high sales can be difficult to accurately track. However, we will always try to provide an alternative solution where possible.
Please accept our sincerest apologies on behalf of the whole team here at Anchor Pumps.
Kind regards
Blake Holmes
Customer Service Advisor
Quick prompt service
29. januar 2024
Svar fra Online Pumps Supplies
Good afternoon
Many thanks for the five star review! We are happy to have been able to provide you with a service that has met or exceeded your expectations, I hope we can do so again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Quick and easy to order and delivered…
Quick and easy to order and delivered next day very efficient
29. januar 2024
Svar fra Online Pumps Supplies
Good afternoon
Thank you very much for the five star review! I hope the product is working well for you and that we do business together again in the future.
Kind regards
Blake Holmes
Customer Service Advisor
Pump was at an excellent price-
Pump was at an excellent price-Did not pay extra for next day delivery as not urgent but very surprised that it was delivered the next day. GREAT SERVICE
28. januar 2024
Svar fra Online Pumps Supplies
Good afternoon
Thank you for taking your time to review us- we are incredibly happy to hear that our service has been exceptional and that you are pleased with the prices. We will continue to upkeep this quality of service and we look forward to doing business again with you in the future!
Kind regards
Blake Holmes
Customer Service Advisor
Svar fra Online Pumps Supplies
Good afternoon
We're incredibly grateful for the five star review and value your kind response.
Kind regards
Blake Holmes
Customer Service Advisor
Svar fra Online Pumps Supplies
Good afternoon
We are pleased to see your review and thank you kindly for acknowledging the service we pride ourselves in giving to each and every customer. We look forward to hearing from you again!
Kind regards
Blake Holmes
Customer Service Advisor
Svar fra Online Pumps Supplies
Good afternoon
I am very glad to hear that your order went as planned and we hope to provide you the same satisfactory service again in the future!
Kind regards
Blake Holmes
Customer Service Advisor
very helpfull staff on phone .
very helpfull staff on phone, sorted out a slight problem with my first order and gave good advice to save money on my replacement order.
12. januar 2024
Svar fra Online Pumps Supplies
Good afternoon
Thank you for reaching out to share with us your positive feedback on our customer service! We pride ourselves on our exceptional service and look forward to providing you with it again in the future!
Kind regards
Blake Holmes
Customer Service Advisor
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