Clem at Online Flooring Store was amazing to deal with. He was quick to reply to my enquiry, had a quote done in no time and changed the quote with no questions asked when I wanted to add onto it... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
We have used these guys multiple times over the last few years on multiple projects. Clem always goes above and beyond, super knowledgable, Great service, great products. Will continue to use these gu... Vis mer
Selskapet har svart
I had 3 boxes of flooring left over from a previous room we finished last year and I wanted to order the same flooring to lay in another room. I called and spoke with Clem to confirm the detail... Vis mer
Selskapet har svart
My husband and I purchased some new flooring for a home we recently moved into. We weren't sure which type (and colour) of flooring would be best suited to our house, kids and pets, so we reach... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
At Online Flooring Store, we take pride in offering Australia’s largest online range of flooring solutions at competitive prices. Whether you're searching for durable vinyl, stylish hybrid, eco-friendly bamboo, or classic timber, our selection caters to a variety of needs and preferences. We also provide a wide range of laminate, tiles, rugs, carpet tiles, and artificial grass, available in different colours and designs to suit both residential and commercial spaces. We are committed to quality, which is why we only stock the finest brands from Australia and around the globe. Our extensive collection allows us to offer something for every taste, style, and budget. Need help deciding between options like hybrid flooring, engineered timber, or bamboo? Our team is here to guide you. You can explore our range online, visit our showroom in Burleigh Heads, or speak directly with our friendly customer service team to get expert advice. With over 50 years of experience in the flooring industry, we understand the importance of finding the right solution for your home or business. Our goal is to make the flooring selection process easy and enjoyable, so you can confidently choose the perfect fit for your space. Let us help you create beautiful floors that enhance any environment.
Kontaktopplysninger
7/13-17 Enterprise St, 4163, Cleveland, Australia
- 1300 702 201
- info@onlineflooringstore.com.au
- www.onlineflooringstore.com.au
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21 anmeldelser
Ingen tidligere historie av å be om anmeldelser
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Clem at Online Flooring Store was great!
Clem at Online Flooring Store was amazing to deal with. He was quick to reply to my enquiry, had a quote done in no time and changed the quote with no questions asked when I wanted to add onto it.
The quote itself was much cheaper than other stores sourcing the same product including the freight (I didn’t even have to ask for a quote match it was that much cheaper!) so i accepted the quote without hesitation.
When the supplier informed Clem that they’d run out of the product and it would be a couple of months away he went the extra mile and diligently took a sample and compared it to as many floors as he could before calling me.
I did get great news though when someone canceled their order and I got my flooring much earlier!!
Overall, excellent communication, they didn’t miss a beat through the whole process and floors arrived in excellent condition and exactly what we ordered.
Thanks to Clem and the team for a seamless experience!!!
15. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Gemma,
Thanks for taking the time to share such positive, detailed feedback regarding your recent shopping experience with Online Flooring Store.
It was a pleasure helping you choose the perfect flooring for your needs. I'm glad we were able to get it delivered much sooner than anticipated!
If there's anything further we can help with, please don't hesitate to reach out.
Regards,
Clem
Online Flooring Store
Had a fantastic experience
Had a fantastic experience with the Online Flooring Store. Clem is very knowledgeable, the service has been fantastic and the prices are unbeatable. Highly recommended!
30. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Diana,
Thank you for the 5 star review. As a local Australian flooring business, we really appreciate it.
It was a pleasure assisting you. If there's anything further we can help with, please don't hesitate to reach out.
Regards,
Clem
Online Flooring Store
We have used these guys multiple times…
We have used these guys multiple times over the last few years on multiple projects. Clem always goes above and beyond, super knowledgable, Great service, great products. Will continue to use these guys on many more future projects
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Azza,
It's always a pleasure assisting you with your various projects.
More than happy to help at any time. Always just a phone call or email away.
Thank you for your continued business.
Regards,
Clem
Online Flooring Store
No responsibility for incorrect order
I had 3 boxes of flooring left over from a previous room we finished last year and I wanted to order the same flooring to lay in another room.
I called and spoke with Clem to confirm the details of the flooring I was ordering were correct and consistent with the existing floor panels I had.
As it turned out I was delivered the same flooring design however with a different click and lock system.
I had to order more boxes to make up for the shortfall and they took no responsibility for the mismatch and even denied that I had mentioned that I had existing flooring I was trying to match.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Warren,
We are sorry that you feel this way.
My recollection of the events is very different to what you have written.
By your own admission, the product was able to be used, and the order was supplied with the product and meterage you requested.
Regardless, we wish you well.
Kind regards,
Clem
Online Flooring Store
very helpful
very helpful, Clem made the process and delivery so easy.
1. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Keith,
Thank you for taking the time to share your feedback with others. It really helps local businesses such as ours.
It was my pleasure helping you find the perfect flooring for your needs.
If you need anything else - I am only a call or email away.
Regards,
Clem
Online Flooring Store
Very Helpful
Clem went out of his way to find me the floorboards I needed as they had been discontinued or were unavailable at the suppliers. The whole process was extremely efficient. The only negative experience I had was the actual tracking and delivery as no-one could tell me when they would be delivered and no-one notified me when they were actually being delivered. Thankfully there was a builder there to take the delivery at the time.
I would definitely use again.
10. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Flo,
Thank you for your honest feedback.
I'm very pleased to hear that you love your new flooring.
Your feedback regarding delivery is absolutely warranted. Normally we would notify the customer, but in this instance there was an oversight on our end. We're sorry for this lack of communication.
If there's anything we can help with in the future, please don't hesitate to reach out.
Regards,
Clem
Online Flooring Store
Our Go-To Flooring Supplier for Commercial Projects
We are designers and builders who regularly specify and use Online Flooring Store products for our commercial projects. The service is always excellent, professional, knowledgeable, and efficient from start to finish. The flooring options are both durable and beautiful, perfectly suited for high-traffic commercial offices. We consistently receive great feedback from our clients on the look and quality. Highly recommended for anyone seeking reliable products and outstanding service!
14. oktober 2025
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Carly,
Thank you for going out of your way to share your feedback. We really appreciate it.
It's our pleasure helping you choose the perfect flooring for your various projects.
We look forward to assisting you again in the near future.
Regards,
Clem
Online Flooring Store
Nice product at a great price.
The flooring is a great product, very happy with it. Was easy to lay and looks good.
My only issue is it’s branded differently to what I ordered and the colour is called something else and the dimensions are different to the specs on the website.
9. juli 2025
Svar fra Online Flooring Store
Hey Greg,
Thanks for the feedback. Glad you found the product easy to use.
Many suppliers do not allow us to show the pricing on our website as we are considered a threat to the traditional flooring retail model.
If we feel that a product represents truly great value in a category (as is the case with all of the products that fall under the 'Eclipse' ranges,) we will rebrand this on the website so it can be purchased straight from the site.
It still however comes in the supplier's boxes, and this process has been used throughout the flooring industry for many years by the bigger chains. None of them actually bring in any of their own products. They simply use products from the suppliers that are here and rebrand them using their own names.
In the case of the product dimensions, this was an error when we added the product to our website, and it was actually yourself who alerted us to it, so thank you. This has since been rectified.
Kind regards,
Clem
Svar fra Online Flooring Store
Hi Daniel,
Thank you for the 5 star review.
If there's anything else we can help with in regards to your new floors, please don't hesitate to reach out to us via phone or email. We're always happy to provide flooring recommendations to suit your individual needs.
Regards,
Clem
Online Flooring Store
I honestly can’t thank the team enough
I honestly can’t thank the team enough, they were so helpful and patient with all my questions when I had no clue what I needed or what I was doing.
13. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Nikita,
That's what we're here for! It was our pleasure helping you find the perfect floors for your home.
Thank you for taking the time to share your experience with others that may be looking for an Australian owned and operated flooring retailer to support.
If there's anything further we can assist with, please don't hesitate to reach out to us.
Regards,
Clem
Online Flooring Store
I recently purchased flooring from…
I recently purchased flooring from Online Flooring Store, and I couldn’t be happier with the entire experience. From start to finish, the service was outstanding. The staff were incredibly helpful, friendly, and knowledgeable, nothing was too much trouble. They took the time to understand what I needed and provided honest, professional advice throughout the process.
The end-to-end service was seamless, from selecting the right product to delivery and follow-up support. Everything was handled with such professionalism and care, which made the whole process stress-free and enjoyable.
I highly recommend Online Flooring Store to anyone looking for high-quality flooring and top-notch customer service. You won’t be disappointed!
29. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Dash,
Thanks for taking the time to share such a detailed review of your recent purchase at Online Flooring Store.
We put a huge focus on providing the very best customer service in the flooring industry. We're glad that you found the perfect floors for your particular needs.
If there's anything further we can assist with, please don't hesitate to reach out to myself or a member of our team.
Regards,
Clem
Online Flooring Store
Best online shop ever
Best online shop ever! More reliable and responsive than many physical stores. This isn’t my first time here—and definitely won’t be the last. Huge thanks to the whole team, especially Clem, who’s always on the front line and does a fantastic job!
14. mars 2025
Svar fra Online Flooring Store
Hi Adel,
Thanks for the kind words, we really appreciate it.
Thank you for being such a valued customer. If there's anything further we can help with in the future, please don't hesitate to call or email me.
Regards,
Clem
Online Flooring Store
Great service
Iv been making enquires on fixing some water damage floors for a very small order
Iv rung on 4 occasions with different questions , iv received excellent customer service and advice
I have no hesitation on recommending this company
18. mars 2025
Svar fra Online Flooring Store
Hi George,
Thanks for taking the time to share your thoughts regarding your recent shopping experience with us.
We love helping people find a solution to their flooring issues. Hope it's all sorted now!
If there's anything further we can help with, please let us know.
Regards,
Clem
Online Flooring Store
Svar fra Online Flooring Store
Hi Courtney,
Thanks for sharing your feedback regarding your recent purchase from us.
We hope you enjoy your new flooring.
Please reach out if we can help in any other way.
Regards,
The Online Flooring Store Team
Awesome service great range and easy…
Awesome service great range and easy systems. Very clear with information and answered all my questions. very pleased with the service! highly recommend
15. mars 2025
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Richard,
Thank you for taking the time to share your feedback.
We're sure you will love your new hybrid flooring for your home. If we can help with installation or anything else, please reach out.
Regards,
The Online Flooring Store Team
Great prices and communication
Great prices and the customer support was amazing! I wasn’t sure what the best option was for my new apartment flooring and these guys provided consultation and guidance throughout the whole process. I felt a lot more confident purchasing online after discussing my options. The flooring was delivered on time which is not always common these days!
20. februar 2025
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Benjamin,
Thanks for trusting us with new flooring for your apartment.
We're confident the brand you picked will be perfect for your needs and last for years to come.
If you need any further advice, don't hesitate to reach out!
Regards,
The Online Flooring Store Team
Absolutely thrilled with my new floors
Absolutely thrilled with my new floors! The service and quality were top-notch, flawless in every way. Highly recommend!
13. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Sandrine,
Thanks for the great review, we really appreciate it!
We're pleased to hear that you're thrilled with your new floors.
If there's anything else we can assist with, please don't hesitate to reach out to a member of our team.
Regards,
The Online Flooring Store Team
Best flooring guys in Australia.
Best flooring guys in Australia.
12. november 2024
Anmeldelse skrevet uten oppfordring
Svar fra Online Flooring Store
Hi Levi,
Thanks for sharing your thoughts.
We certainly think we're amongst the best in Australia. We'll leave that up to you to judge :)
Regards,
The Online Flooring Store Team
Thank You!
A quality product delivered safely and on time. Thank you to the Online Flooring Store for the sound advice and excellent communications throughout the process.
10. september 2024
Svar fra Online Flooring Store
Hi Elaine,
Thank you for sharing your feedback about your recent purchase at Online Flooring Store.
We're glad your products arrived safe and sound, and we're sure they look fantastic.
If there's anything else we can assist with, please don't hesitate to reach out.
Regards,
The Online Flooring Store Team
Extremely happy with service and product
I could not have been happier with the assistance needed to choose the correct flooring for our home. A couple of phone calls had it sorted. Thank you online flooring, a very happy customer.
19. juli 2024
Svar fra Online Flooring Store
Hi Leanne,
Thank you for taking the time to share your feedback about your recent purchase at Online Flooring Store.
We hope the new flooring looks great (we're sure it does!).
If there's anything further we can assist with, please don't hesitate to reach out.
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